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Added 2 hours ago
HN
Sales Representative - Nutraceutical Industry
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Richmond, BC
- Full-time
The Sales Representative responsibilities include acting as the principal point of contact between the business and its customers, identifying new markets and customer leads, obtaining new…
Added 2 hours ago
EI
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- Full-time
Proven experience increasing sales and revenue; field sales experience is preferred but not required
Added 2 hours ago
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Customer Service Representative
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- $20 to $23 CAD / hour
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Action Force Transport

Customer Service Representative

Brampton, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 7, 2027
Posting language: English
Posted: Oct 9, 2026

Original job description

About Action Force Transport

Action Force Transport has been a trusted name in Canadian logistics for over 20 years. With our head office in Brampton, ON, and terminals in Langley (BC), Calgary (AB), and Montreal (QC), we specialize in long-haul, temperature-controlled LTL and FTL transportation, including intermodal services across Canada.

As our operations continue to grow, we are looking for a dependable and detail-oriented Customer Service Representative to join our team.

Position Overview

The Customer Service Representative will support daily operations through data entry, administrative tasks, and responding to customer inquiries. This is an entry-level position suited for someone who is organized, comfortable working with computers, and able to manage multiple responsibilities in a fast-paced environment.

Key Responsibilities

Perform daily data entry, including entering customer orders, shipment details, and updating records in company systems.
Respond to customer inquiries through email and phone, providing accurate and timely information.
Assist customers with shipment tracking, delivery updates, and general transportation-related inquiries.
Review, upload, and maintain transportation documents, including Bills of Lading (BOLs), Proofs of Delivery (PODs), and other shipment paperwork.
Maintain accurate and organized customer records, shipment information, and internal documentation.
Monitor email inboxes, follow up on outstanding requests, and ensure timely responses.
Coordinate with Dispatch, Warehouse, Sales, and Accounting teams to assist with customer requests and daily operations.
Identify and escalate customer concerns or service-related issues to the appropriate department.
Complete general administrative duties, reporting, and other ad hoc tasks as assigned.
Support the team with additional customer service and operational responsibilities as required.

Required Skills & Competencies

Strong attention to detail and accuracy, particularly when entering and reviewing information.
Good written and verbal communication skills.
Strong organizational and time management skills, with the ability to prioritize multiple tasks.
Comfortable using computers, Microsoft Outlook, Excel, and other office applications.
Ability to work efficiently in a fast-paced, team-oriented environment.
Dependable, adaptable, and willing to learn new systems and procedures.
Professional and customer-focused approach when handling inquiries and resolving issues.

Education & Qualifications

High school diploma or equivalent required; post-secondary education in Business, Administration, Logistics, or a related field is an asset.
Previous experience in customer service, administration, or data entry is an asset but not required.
Experience in the transportation, trucking, or logistics industry is an asset.
Familiarity with transportation management systems, particularly TruckMate, is an asset but not required.

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More about this job

Responsibilities

Enter and maintain customer orders, shipment details, records, and transportation documents, while responding to customer inquiries and providing shipment tracking and delivery updates. Monitor requests and coordinate with Dispatch, Warehouse, Sales, and Accounting to support daily operations and escalate service concerns as needed.

Requirements

A high school diploma or equivalent is required; post-secondary education in Business, Administration, Logistics, or a related field is an asset. Strong attention to detail, communication, organization, computer skills, and the ability to manage multiple tasks in a fast-paced team environment are required; relevant experience and familiarity with TruckMate are assets but not required.

Skills

Data Entry
Customer Service
Written Communication
Verbal Communication
Attention To Detail
Organization
Time Management
Microsoft Outlook
Microsoft Excel
Recordkeeping
Shipment Tracking
Document Management
Task Prioritization
Issue Escalation
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Data Entry
Transportation
Logistics
Long-Haul Transportation
LTL
FTL
Intermodal Services
Customer Orders
Shipment Details
Shipment Tracking
Delivery Updates
Bills Of Lading
Proofs Of Delivery
Transportation Documents
Microsoft Outlook
Microsoft Excel
TruckMate
Dispatch Coordination
Warehouse Coordination
Sales Coordination
Accounting Coordination
Administrative Tasks
Customer Records
Email Management
Issue Escalation

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