Sales and Install Coordinator
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 1-3 years of experience in customer service, or administrative support
- Posting language
- English
- Posted
Original job description
We are hiring a Sales and Install Coordinator in Calgary, AB!
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM
Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above average compensation, an amazing benefits plan, RRSPs, and the opportunity to grow within the company! We know that when our people are happy, so are our customers!
Reporting to the Sales and Install Team Lead, The Sales and Install Coordinator plays a key role in ensuring a smooth transition from sales to installation by managing documentation, scheduling, and customer communication. This position supports cross-functional coordination between teams, handles warranty and compliance processes, and provides proactive updates to ensure customer satisfaction and project efficiency. Ideal candidates are organized, collaborative, and committed to delivering a seamless client experience.
Perks And Benefits To Working At Action Furnace
This position will include, but not be limited to the following:
Documentation And Compliance Management
Action Furnace is committed to providing an accessible environment for all our employees. Candidates are encouraged to discuss any accommodation they may need.
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM
Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above average compensation, an amazing benefits plan, RRSPs, and the opportunity to grow within the company! We know that when our people are happy, so are our customers!
Reporting to the Sales and Install Team Lead, The Sales and Install Coordinator plays a key role in ensuring a smooth transition from sales to installation by managing documentation, scheduling, and customer communication. This position supports cross-functional coordination between teams, handles warranty and compliance processes, and provides proactive updates to ensure customer satisfaction and project efficiency. Ideal candidates are organized, collaborative, and committed to delivering a seamless client experience.
Perks And Benefits To Working At Action Furnace
- Competitive annual salary
- Exceptional health and dental benefits
- RRSP matching program
- Health spending account
- Employee assistance program
- Life insurance
This position will include, but not be limited to the following:
Documentation And Compliance Management
- Ensure all sales documentation, permits, and contracts are accurate and complete before transitioning to the install team.
- Verify financing approvals and compliance with company policies and lender requirements.
- Maintain organized records of customer files, warranties, and project details.
- Coordinate scheduling between sales, installation crews, and customers to optimize efficiency and meet deadlines.
- Communicate schedule updates to all stakeholders and adjust as needed for delays or changes.
- Ensure the installation team has all necessary materials and information for each job.
- Serve as the main point of contact for customers during the sales-to-install process.
- Provide proactive updates on project status, timelines, and next steps.
- Follow up with customers post-installation to confirm satisfaction and address any concerns.
- Register warranties with manufacturers accurately and in a timely manner.
- Ensure customers receive documentation for their warranties and understand coverage.
- Coordinate follow-ups for service agreements, recalls, or maintenance as needed.
- Act as a liaison between the sales, installation, dispatch, and service teams to ensure a seamless handoff.
- Identify and address bottlenecks in the process to improve efficiency.
- Support the sales and install team leads by providing regular updates on project progress and customer feedback.
- 1-3 years of experience in customer service, or administrative support
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proactive problem-solving skills and customer first mindset.
- Ability to multitask and prioritize in a fast-paced environment.
- Commitment to Teaching and Learning – Demonstrates ownership of work, ability to help others by encouraging, motivating, and coaching.
- Integrity – Demonstrates ability to follow through on commitments – Do the right thing.
- Embrace Change – Demonstrates a “can do” mentality and takes on an assertive approach to welcoming changes set out by the leadership team.
- Team Player – Ability to work collaboratively with others to achieve company objectives.
Action Furnace is committed to providing an accessible environment for all our employees. Candidates are encouraged to discuss any accommodation they may need.
More about this job
Responsibilities
Coordinate the transition from sales to installation by managing documentation, permits, contracts, financing checks, schedules, and communication among customers and internal teams. Register warranties, follow up after installation, resolve process bottlenecks, and support team leads with project updates and customer feedback.
Requirements
Candidates should have 1–3 years of customer service or administrative support experience, strong written and verbal communication, and excellent organizational skills and attention to detail. They should be proactive problem-solvers who can prioritize multiple tasks in a fast-paced environment and work collaboratively.
Skills
- Customer Service
- Administrative Support
- Written Communication
- Verbal Communication
- Organization
- Attention to Detail
- Problem-Solving
- Scheduling
- Documentation Management
- Compliance
- Customer Communication
- Warranty Management
- Cross-Functional Coordination
- Multitasking
- Prioritization
- Teamwork
Benefits
- Health and Dental Benefits
- RRSP Matching
- Health Spending Account
- Employee Assistance Program
- Life Insurance
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Sales
- Trades
- Logistics
Keywords
- Residential HVAC
- Sales-to-Installation Coordination
- Sales Documentation
- Permits
- Contracts
- Financing Approvals
- Compliance
- Customer Records
- Scheduling
- Installation Crews
- Customer Communication
- Project Updates
- Warranty Registration
- Service Agreements
- Recalls
- Maintenance
- Dispatch
- Post-Installation Follow-Up
- Process Improvement
- Customer Satisfaction