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Added 9 mins ago
R
Department Manager, Flooring and Lumber/Millworks
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Winnipeg, MB
- Full-time
A comprehensive training program for all new hires
Added 9 mins ago
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Recreation Coordinator
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Finance Analyst, Winter 2027 (Co-op/Internship) - 4 Months
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…regulatory bodies. Works across BMO to deliver specific project/program results in alignment with overall group goals. Supports an efficient and effective Accounting function which uses…
Added 9 mins ago
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Added 9 mins ago
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…customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy…
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Current certification in Basic Life Support (BLS)
Added 9 mins ago
Registered Nurse
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Current Basic Life Support (BLS) Training – as delineated in Interlake-Eastern RHA Employer Provided and Required Certifications Policy GA-11-P-050.
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Home Care Attendant
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Dietary Aide
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Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
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Rehab Assistant
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Certification in an approved Rehabilitation Assistant Certificate program required.
Added 9 mins ago
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Dietary Supervisor (FSS) - Part Time (PT) - Arbour Heights
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- Part-time
Post-secondary education and the successful completion of a recognized Food Services and Nutrition Management Program.
Added 9 mins ago
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…personal and supportive care following the care plan, policies and program standards meeting identified needs to enable the clients to remain independent and safe in their homes for as long…
Added 9 mins ago
FC
Facilities Coordinator
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- Full-time
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Activate Games

Customer Care Representative

Winnipeg, MB, R3P 2S2, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Working hours: 20-30 hours per week
Posting language: English
Posted: Nov 4, 2026

Original job description

#EnterTheGame

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion and are looking to add Customer Care Representative to our growing operations team. A successful applicant will work independently or with a small team to support our North American customers.

We are currently hiring for a part-time vacancy (20-30 hours per week), based at our Head Office in Winnipeg, located at 1099 Wilkes Avenue, Unit 11. Candidates must have flexible availability across weekdays and weekends:

Daytime shifts primarily (Tuesdays and Wednesdays 9 a.m. - 5 p.m.).

Duties and Responsibilities

Act as the first point of contact for all customer inquiries for all locations
Answer inbound and place outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention
Answer customer questions, resolve complaints, or create appointments through a variety of channels including phone, chat, email, and social media with speed and professionalism
Take care of complex customer inquiries and problems, having experience and advanced knowledge
Draft status reports on customer service issues
Data entry and research as required to troubleshoot customer issues
Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell services, and may require considerable adaptation in response to the particular customer in order to achieve success
Other tasks and duties as assigned

Qualifications

2 or more years of previous experience in a similar role is required
Excellent communication skills in written and oral English, French considered an asset
Ability to type at least 40 WPM
Experience with Freshdesk or other ticketing systems would be considered an asset
Willingness to work as early as 9 am and as late as 10 pm, depending on shift
Access to reliable transportation during the mentioned hours

Perks

Competitive wage
Casual and comfortable dress code
Free game play and employee discounts
Employee assistance program
On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

About Activate

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

#ZipRecruiter

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More about this job

Responsibilities

The Customer Care Representative acts as the primary point of contact for customer inquiries across multiple channels including phone, chat, and email. Responsibilities include resolving complaints, managing customer appointments, and performing data entry to support business operations.

Requirements

Candidates must have at least 2 years of experience in a similar role and possess excellent written and oral communication skills. Proficiency in typing at least 40 WPM and the ability to work flexible shifts, including weekends, are required.

Skills

Customer service
Communication
Data entry
Troubleshooting
Conflict resolution
Ticketing systems
Freshdesk
Call center operations
Sales
Time management
Professionalism
Multitasking

Benefits

Competitive wage
Casual and comfortable dress code
Free game play
Employee discounts
Employee assistance program
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Call Center
Interactive Gaming
Freshdesk
Data Entry
Customer Retention
Customer Satisfaction
Inbound Calls
Outbound Calls
Technical Support
Operations
Winnipeg
Retail
Gaming Facility

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