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Activate Games

Game Facilitator

Calgary, AB, T1Y 7K7, Canada

Part-time

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Job details

Job type: Part-time
Experience: High school diploma, CAEC, GED, or equivalent, and/or 1 year of customer service experience is considered an asset
Posting language: English
Posted: Oct 26, 2026

Original job description

#EnterTheGame

Activate: What We Do

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Position Overview

Enter The Role 📱

You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world class experience.

The environment is fast paced and high energy - it's perfect for those who are confident, social, and ready to jump into the action. If you love facilitating fun, tackling technical challenges, and levelling up the customer experience, you will thrive in this role.

This job posting is for an existing vacancy. This is a part-time, permanent position at our Calgary (North East) store located at 2929 Sunridge Way NE #420, Calgary, AB T1Y 7K7 .

Responsibilities/Accountabilities

Game Facilitation

Be professional in thought, language, and action
Exemplify excellence in facilitation, giving customers a great experience
Brief new groups thoroughly but concisely prior to the start of their experience
Observe customers in the gaming area and provide an explanation, if necessary
Participating with customers in games if needed to ensure customers have an excellent experience
Monitor and be attentive to game play, giving timely aid as necessary
Handle any malfunctions with support of leader
Maintain a clean and comfortable work environment

Check-In Facilitation

Warmly greet customers when entering or leaving establishment
Verify appointment times and explain the check-in process
Handle cash, debit, credit, or gift card transactions with customers
Issue receipts, and wristbands
Answer customer inquiries and involve a leader if the answer is not sufficient

Facility Maintenance

Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
Painting around the main facility, as needed
Aiding Team Lead in checking inventory of merchandise
Resetting and disinfecting wristbands
Cleaning and disinfecting available lockers and lounge
Notifying leader immediately of game failures or malfunctions
Touching up equipment; gluing props, and other unskilled tasks

Qualifications ✔️

High school diploma, CAEC, GED, or equivalent, and/or 1 year of customer service experience is considered an asset
Must be flexible and available to work evenings, weekends, and holidays
Strong communication skills, multi-tasking, and time management skills
Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

Perks That Power Our People 🪙

Competitive wage with incremental pay increase
Group retirement plan (after eligibility period)
Employee assistance program (EAP)
Level up your career with growth opportunities
Ongoing learning and training with a focus on technology and innovation
Free game play and employee discounts
Fun and dynamic work environment
Casual and comfortable dress code
On-site parking

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Apply About employer

More about this job

Responsibilities

The Game Facilitator is responsible for guiding customers through the check-in process and providing support during gameplay to ensure an excellent experience. Additionally, the role involves maintaining the cleanliness and functionality of the facility, including equipment and common areas.

Requirements

Candidates must have a high school diploma, CAEC, GED, or equivalent, with at least one year of customer service experience considered an asset. Applicants must be energetic, friendly, and available to work flexible shifts including evenings, weekends, and holidays.

Skills

Customer service
Communication
Multi-tasking
Time management
Cash handling
Facility maintenance
Technical troubleshooting
Conflict resolution
Teamwork
Public speaking
Attention to detail
Cleaning
Inventory management

Benefits

Group retirement plan
Employee assistance program
Growth opportunities
Ongoing learning and training
Free game play
Employee discounts
Casual dress code
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Game Facilitation
Facility Maintenance
Cash Handling
Retail
Hospitality
Technical Support
Inventory Management
Teamwork
Communication
Time Management
Multi-tasking
Cleaning
Disinfection
Safety
Operations
Customer Experience

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