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Added 8 mins ago
Physiotherapist, Central Therapy
Hennick Bridgepoint Hospital, Sinai Health
Toronto, ON
Temporary
Hennick Bridgepoint Hospital is a leader in complex care and rehabilitation within Ontario, offering physiotherapists the opportunity to specialize in a state-of-the-art facility equipped…
Added 8 mins ago
Temporary Sales Associate - Part-Time
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Delta, BC
Part-time
Customer Experience Leader: Energize every customer interaction with a genuine welcome. Spark conversation that inspires sales and builds brand connection.
Added 8 mins ago
Operations Manager
Westerra Equipment
AB
Full-time
We are looking for an entrepreneurial, operations-focused leader to transform our newly expanded Edmonton branch into a proactive market leader. If you are a strategic growth-driver who…
Added 8 mins ago
Payroll Specialist
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Full-time
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Marketing Coordinator
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North Bay, ON
Full-time
Financial peace of mind through a retirement pension plan, Employee Share Ownership Program (TSX: CHR), and an Employee & Family Assistance Plan.
Added 8 mins ago
Research Assistant/Technician 3
University of British Columbia
Vancouver, BC · UBCV | Biomedical Research Centre (BRC)
$4,845.17 to $5,713.66 CAD / month
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Completion of a relevant technical program or a university degree in a relevant discipline and a minimum three years of related experience or an equivalent combination of education and…
Added 8 mins ago
Canadian Commercial Banking Associate
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…engineering related architecture designs associated with a program or…
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Referral program – refer a friend and earn a bonus
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Warehouse Associate
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You will be joining a market leader with over 40 years of experience to help you elevate your potential.
Added 21 mins ago
Product Sales Manager
Rosenberg Fans Canada Ltd.
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Full-time
…performance-based bonuses, competitive matched retirement saving program, 20 days of vacation per year plus all Canadian and Ontario statuary holidays, generous Christmas and New Year…
Added 21 mins ago
Digital Solutions Developer Student (4-12 Months)
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Added 22 mins ago
Sessional Instructor: CPSC 319, Department of Computer Science, Faculty of Science
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Added 22 mins ago
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Execution Contract Manager
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Added 23 mins ago
assistant (e) gérant (e) de magasin, Val D'Or, QC
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Added 23 mins ago
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Activate Games

Game Facilitator

Toronto, ON, M6N 0A7, Canada

Job type: Part-time
Experience: High school diploma, CAEC, GED, or equivalent, and/or 1 year of customer service experience is considered an asset
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

#EnterTheGame

Activate: What We Do

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Position Overview

Enter The Role 📱

You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world class experience.

The environment is fast paced and high energy - it's perfect for those who are confident, social, and ready to jump into the action. If you love facilitating fun, tackling technical challenges, and levelling up the customer experience, you will thrive in this role.

This job posting is for an existing vacancy. This is a part-time, permanent position at our Toronto (Stock Yards) store located at 30 Weston Road, Unit C202, Toronto, Ontario, M6N 0A7.

Responsibilities/Accountabilities

Game Facilitation

Be professional in thought, language, and action
Exemplify excellence in facilitation, giving customers a great experience
Brief new groups thoroughly but concisely prior to the start of their experience
Observe customers in the gaming area and provide an explanation, if necessary
Participating with customers in games if needed to ensure customers have an excellent experience
Monitor and be attentive to game play, giving timely aid as necessary
Handle any malfunctions with support of leader
Maintain a clean and comfortable work environment

Check-In Facilitation

Warmly greet customers when entering or leaving establishment
Verify appointment times and explain the check-in process
Handle cash, debit, credit, or gift card transactions with customers
Issue receipts, and wristbands
Answer customer inquiries and involve a leader if the answer is not sufficient

Facility Maintenance

Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
Painting around the main facility, as needed
Aiding Team Lead in checking inventory of merchandise
Resetting and disinfecting wristbands
Cleaning and disinfecting available lockers and lounge
Notifying leader immediately of game failures or malfunctions
Touching up equipment; gluing props, and other unskilled tasks

Qualifications ✔️

High school diploma, CAEC, GED, or equivalent, and/or 1 year of customer service experience is considered an asset
Must be flexible and available to work evenings, weekends, and holidays
Strong communication skills, multi-tasking, and time management skills
Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people
Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

Perks That Power Our People 🪙

Competitive wage with incremental pay increase
Group retirement plan (after eligibility period)
Employee assistance program (EAP)
Level up your career with growth opportunities
Ongoing learning and training with a focus on technology and innovation
Free game play and employee discounts
Fun and dynamic work environment
Casual and comfortable dress code
On-site parking

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Apply About employer

More about this job

Responsibilities

Facilitate customer gameplay by briefing groups, monitoring games, assisting players, and responding to technical issues to ensure a positive experience. Manage check-in and transactions while maintaining clean, safe, and well-stocked gaming and customer areas.

Requirements

A high school diploma, CAEC, GED, or equivalent and/or one year of customer service experience is considered an asset. Candidates should be energetic and outgoing, communicate well, multitask effectively, manage their time, and be available for varied shifts, including evenings, weekends, and holidays.

Skills

Customer Service
Game Facilitation
Communication
Multitasking
Time Management
Cash Handling
Payment Processing
Customer Check-In
Problem-Solving
Technical Troubleshooting
Facility Cleaning
Inventory Checking
Teamwork
Public Speaking

Benefits

Group Retirement Plan
Employee Assistance Program
Career Growth Opportunities
Ongoing Learning and Training
Free Gameplay
Employee Discounts
Casual Dress Code
On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

Game Facilitation
Customer Service
Customer Check-In
Gameplay Monitoring
Technical Troubleshooting
Cash Handling
Debit and Credit Transactions
Gift Card Transactions
Receipt Issuance
Customer Inquiries
Facility Maintenance
Cleaning and Disinfection
Inventory Checking
Wristband Resetting
Locker Maintenance
Equipment Touch-Ups
Communication
Multitasking
Time Management
Teamwork
Customer Experience
Store Operations

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