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Activate Games

Store Leader

Dartmouth, NS, B3B 0B6, Canada

Job type: Full-time
Experience: Demonstrated leadership ability with 2 years of experience in a customer facing environment
Posting language: English
Posted: Sep 24, 2026

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Original job description

#EnterTheGame

Activate: What We Do

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Position Overview

Enter The Role

This isn’t a typical Store Leader role - because Activate isn’t a typical store. Ready to lead a team, energize customers, and make your work week interesting?

Reporting to the Regional Leader, you are responsible for the daily operations, troubleshooting technical and operational challenges, and managing the team to deliver an exceptional gaming experience. With high energy, laser-focused direction, and a drive to level up your team, you keep the action moving.

This job posting is for an existing vacancy. This is a full-time, permanent position at our Halifax store located at 72 Finnian Row, Dartmouth Crossing Building 1L, Dartmouth, Nova Scotia, B3B 0B6

Responsibilities/Accountabilities

Store Operations

Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
Effective understanding of key performance indicators
Help maintain brand consistency through positive customer experiences and local event involvement
Participate in planning meetings to prepare and roll out various training and initiatives
Perform regular general inspections of front desk and gaming areas
Perform daily cleaning and maintenance duties in compliance with company standards
Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist
Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am

Customer Relations

Create a lasting experience with in-store customers
Ensure customer satisfaction is a high priority and always top of mind
Receive and communicate customer suggestions for business process improvement

Team Leadership

Scheduling duties, as required, to ensure peak periods are properly staffed
Leading in the hiring of new employees and creating a talent pipeline
Managing performance of employees, including accountability coaching and development
Training and development of new and current employees
Address escalated concerns from customers and/or employees when necessary

Maintenance and Inventory

Oversee the day to day maintenance process flow required for the facility
Ensure scheduled maintenance is coordinated by the Team Lead as needed, audit Team Lead notes and logs to ensure accuracy
Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products
Provide regular updates to Regional Leader on facility issues
Assess the gaps and identify the level of training required to enable employees to assess and/or carry out maintenance through coaching and practical experience
Ensure team is aware of room maintenance and how that impacts operations and customer experience

Qualifications

Demonstrated leadership ability with 2 years of experience in a customer facing environment
Demonstrated strengths in collaborative team environments
Ability to foster strong relationships with customers and employees
Excellent communication skills, including listening, and oral
Proficient in the use of hand and power tools
Proficient in Microsoft Office and related software
Multitasking in both leading teams and operational performance
Highly organized in managing competing priorities

Perks That Power Our People

Competitive salary
Benefits (extended health, dental, vision)
Employee assistance program (EAP)
Group retirement plan with employer match (after eligibility period)
Paid time off
Ongoing learning and training with a focus on technology and innovation
Free game play and employee discounts
Fun and dynamic work environment
Casual and comfortable dress code
On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

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More about this job

Responsibilities

Oversee daily store operations, customer experience, safety, cleaning, maintenance, and inventory while addressing technical and operational issues. Lead staffing, hiring, scheduling, training, and employee performance, and keep the Regional Leader informed about facility issues.

Requirements

Requires at least two years of leadership experience in a customer-facing environment, strong collaboration and relationship-building abilities, and excellent listening and oral communication skills. Candidates should be proficient with hand and power tools and Microsoft Office, and able to manage competing priorities while leading a team.

Skills

Leadership
Customer Service
Team Collaboration
Communication
Employee Scheduling
Hiring
Performance Management
Coaching And Development
Training
Facility Maintenance
Inventory Management
Hand And Power Tool Proficiency
Microsoft Office
Multitasking
Organization
Safety And Security

Benefits

Extended Health Benefits
Dental Benefits
Vision Benefits
Employee Assistance Program
Group Retirement Plan With Employer Match
Paid Time Off
Ongoing Learning And Training
Free Gameplay
Employee Discounts
Casual Dress Code
On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

Store Operations
Customer Experience
Key Performance Indicators
Brand Consistency
Local Events
Training Initiatives
Daily Inspections
Cleaning
Facility Maintenance
Safety Procedures
Security
Customer Satisfaction
Employee Scheduling
Hiring
Talent Pipeline
Performance Management
Coaching
Employee Development
Inventory Management
Merchandise
Vending Products
Hand Tools
Power Tools
Microsoft Office
Technical Troubleshooting
Gaming
Team Leadership

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