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Added 9 mins ago
M
Lead, Pharmacy Enablement
McKesson
Edmonton, AB
- Full-time
The Lead, Pharmacy Enablement is a strategic advisor to independent and community pharmacies, helping pharmacy owners and leaders improve operational performance, professional practice,…
Added 9 mins ago
Project Manager
Keyloop
Montreal, QC
…to work on tight deadlines with an understanding of business operations and able to plan, lead and delegate effectively. You take pride and responsibility and have the drive to make things…
Added 9 mins ago
C
Banking Centre Leader I
CIBC
Brampton, ON · Mississauga, ON
- Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional…
Added 9 mins ago
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Analyst, Business Transformation (11 Months Fixed Term Contract/Secondment)
CIBC
Toronto, ON
- Full-time
…well as partners amongst Front Office, Legal, Compliance, and Operations stakeholders. Provide leadership and guidance to team members to ensure their data related mandates are fulfilled.…
Added 9 mins ago
TE
Commercial Property and Leasing Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $90,000 to $110,000 CAD / year
Oversee day-to-day property operations across the portfolio, ensuring properties are well-maintained, operationally efficient, compliant, and aligned with business objectives.
Added 9 mins ago
AG
Team Lead
Activate Games
Calgary, AB
- Full-time
As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level…
Added 9 mins ago
JT
Workforce Specialist, Job ID# 7081
JVS Toronto
Toronto, ON
- Full-time
…collaborates with other programs to ensure efficient and smooth operations through streamlining client referrals to appropriate services. Our Workforce Specialist (WFS) team is dedicated to…
Added 9 mins ago
FM
Team Manager-Production
Ford Motor Company
Windsor, ON
- Full-time
Ford of Canada’s operations include a national headquarters, three vehicle assembly and engine manufacturing plants, three parts distribution centres, and three Connectivity and Innovation…
Added 9 mins ago
EB
Assistant Store Manager - Le Labo - Full time - Carrall Street - Vancouver, BC
ELC Beauty LLC
Vancouver, BC
- Full-time
…success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 9 mins ago
Process Improvement & Training Manager
VIA HFR - VIA TGF Inc
Toronto, ON · Montreal, QC
Lead the discovery, design, documentation, and continuous improvement of end-to-end business processes.
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Assistant General Manager
Movati
Ottawa, ON
- Full-time
…it clearly: we’re looking for a brand ambassador and proven operations leader who embodies our values and brings them to life…
Added 9 mins ago
Manager, ABM Optimization
Scotiabank
Toronto, ON
Lead team to motivate and develop individual and team performance. Fosters a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement.
Added 9 mins ago
Senior Manager, Credit Card Projects - Finance (12-mo Contract)
Scotiabank
ON · Toronto, ON
…represent Finance within the cross-functional Velocity team and lead the design, validation and implementation of accounting, financial reporting, Finance data, reconciliation, control,…
Added 9 mins ago
LS
Key Holder Levi's Conestoga
Levi Strauss & Co.
Waterloo, ON
- Part-time
…relating to customer service, sales, merchandising, and store…
Added 23 mins ago
TS
Quality Control Inspector
The Shaw Group Limited
Lantz, NS
- Full-time
We are currently looking for a Quality Control Inspector to join our Shaw Precast Division. Reporting directly to the Lead Quality Specialist, a Quality Control Inspector will focus on…
Added 23 mins ago
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Laboratory Assistant, Accessioning
Sanya’k̓ula
Vancouver, BC
- Full-time
…Recognizes malfunctions in equipment and reports these to the lead hand or…
Added 23 mins ago
DM
Well Servicing Lead
Denison Mines Corp.
Athabasca, AB
- Full-time
Reporting to the Wellfield Manager, the Well Servicing Lead will support the commissioning, operation, maintenance, and servicing of wells at Denison's Phoenix ISR wellfield. Working with…
Added 23 mins ago
UO
Analyst, Project Maintenance
University of Calgary
Calgary, AB
- Full-time
Financial Reporting Operations within VP Finance is currently seeking a Full-time Limited Term Analyst, Project Maintenance for approximately 24 months.
Added 23 mins ago
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Senior Mechanical Engineer - HVAC
Worley
Calgary, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 23 mins ago
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Material Handler
Worley
Calgary, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 23 mins ago
DM
Well Servicing Technician
Denison Mines Corp.
Athabasca, AB
- Full-time
Reporting to the Well Servicing Lead, the Well Servicing Technician will support the commissioning, operation, maintenance, and servicing of wells at Denison's Phoenix ISR wellfield. The…
Added 23 mins ago
C
Community General Manager, Personal Banking ( Charlottetown, PEI)
CIBC
Charlottetown, PE
- Full-time
As a member of the Personal Banking Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to deliver on…
Added 23 mins ago
CO
Operations Supervisor
Circle of Care, Sinai Health
Toronto, ON
- Full-time
The Supervisor, Operations will focus on exceptional customer service, innovative thinking, and assisting with staff escalations. You will be responsible for managing day-to-day operations…
Added 23 mins ago
SD
Front Store Manager, Salaried Full Time
Shoppers Drug Mart
Regina, SK
- Full-time
Demonstrated ability to drive the business, lead by example and support corporate programs
Added 23 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Site operations: Oversee day-to-day research operations across sites, including workflows, staffing, coordination of research teams, problem-solving, and SOP development and maintenance.

Activate Games

Team Lead

Calgary, AB, T1Y 7K7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

EnterTheGame

Activate: What We Do

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Position Overview

Enter The Role

As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.

Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.

This job posting is for an existing vacancy. This is a full-time, permanent position at our Calgary North East store located at 2929 Sunridge Way NE Unit 420, Calgary, AB T1Y 7K7.

Responsibilities/Accountabilities

Customer and Store Operations

Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
Resolve customer complaints and escalate to the Store Leader as required
Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
Aware of all Activate Programs, ensure they are applied in compliance with company standards

Team Leadership

Train new employees, lead with knowledge, maintaining a key focus on customer success
Coach and foster relationships with incoming potential customers, existing employees and management
Oversee staff and delegate tasks; supporting them throughout the scheduled shift
Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values

Maintenance and Inventory

Understand and assess maintenance requirements related to inventory management and componentry
Maintain the rooms by delegating cleaning, painting, and any required maintenance
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities

Qualifications

High school diploma, CAEC, GED, or equivalent, and/or 1–2 years of relevant customer service or related work experience is preferred
Must be able to work day/evening/weekend shifts
Proficiency in MS Office and related software
Strength in engaging customer relations
Proficient in the use of hand and power tools
Demonstrated collaborator and able to work with teams
Ability to work various shifts starting as early as 8 am and ending at 1 am is required
Previous experience overseeing a team of 10+ is an asset

Perks That Power Our People

Competitive wage with incremental pay increase
Benefits (extended health, dental, vision)
Employee assistance program (EAP)
Group retirement plan with employer match (after eligibility period)
Paid time off
Ongoing learning and training with a focus on technology and innovation
Free game play and employee discounts
Fun and dynamic work environment
Casual and comfortable dress code
On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

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More about this job

Responsibilities

The Team Lead is responsible for overseeing daily store operations, managing customer escalations, and ensuring all game rooms are fully functional. They also lead, train, and motivate the team of Game Facilitators to provide an exceptional customer experience.

Requirements

Candidates should have a high school diploma or equivalent and 1–2 years of relevant customer service experience. Proficiency in MS Office and the ability to work flexible shifts, including days, evenings, and weekends, are required.

Skills

Team leadership
Customer service
Troubleshooting
Inventory management
Staff training
Conflict resolution
Cash handling
Communication
Problem solving
Technical support
Facility maintenance
MS Office

Benefits

Extended health
Dental
Vision
Employee assistance program
Group retirement plan with employer match
Paid time off
Ongoing learning and training
Free game play
Employee discounts
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Team Lead
Store Operations
Customer Service
Inventory Management
Facility Maintenance
Troubleshooting
Staff Supervision
MS Office
Game Facilitation
Retail
Leadership
Cash Management
Invoicing
Power Tools
Hand Tools

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