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Added 4 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…offboarding, Human Resources operations, policy application, employee experience and…
Added 4 mins ago
JB
Warehouse Associate (6 month contract)
John Brooks
AB · Edmonton, AB
- Contract
We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
Added 4 mins ago
PH
General Practitioner in Radiation Oncology - BC Cancer - Victoria
Provincial Health Services Authority
Victoria, BC
- Full-time
…interested in working in the role part-time on a permanent basis. Service contract and salary options are…
Added 4 mins ago
E
Technical Service Representative
Epiroc
Rouyn-Noranda, QC
- Full-time
…surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global…
Added 4 mins ago
DC
Executive Director, Marketing & Brand
Diabetes Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 4 mins ago
DD
The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Kelowna, BC
- Internship
…connections. In this role, you will be responsible for delivering on service standards to achieve store objectives, which includes in-store sales, web orders, goals as directed by the Store…
Added 4 mins ago
SS
Dietary Aide-Certified | Permanent Part Time | Pot Wash
Sienna Senior Living
Toronto, ON
- Part-time
Employee Share Purchase Plan with company match
Added 4 mins ago
A
Receptionist
Altis
Toronto, ON
- $70,000 to $75,000 CAD / year
- Full-time
…ideal for someone who takes pride in delivering exceptional service, enjoys supporting a busy corporate office, and thrives in a collaborative, fast-paced…
Added 4 mins ago
KB
WFM Scheduler
Kent Building Supplies
Saint John, NB
- Full-time
The WFM Scheduler creates, audits and optimizes employee schedules using ADP Workforce Manager to align staffing with customer demand, employee availability, operational requirements and…
Added 4 mins ago
PS
Client Services Manager
Paladin Security Group Ltd
Prince George, BC
- $80,000 to $90,000 CAD / year
- Full-time
…the security team that works within the portfolio. The Client Service Manager will regularly be meeting with clients and security staff to ensure that everyone’s needs are…
Added 4 mins ago
C
Consultant, Product Delivery
CIBC
Toronto, ON
- Full-time
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career,…
Added 4 mins ago
KS
Video Game Tester - On-Site
Keywords Studios
Montreal, QC
- Contract
Employee discounts and partnerships with STM, TELUS, BIXI, and more
Added 4 mins ago
FC
Senior Accountant
FIKA Company
Toronto, ON
- $80,000 to $85,000 CAD / year
- Full-time
…Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company…
Added 4 mins ago
RI
HUMAN RESOURCES MANAGER – BRITISH COLUMBIA, CANADA
Renard International Hospitality Search Consultants
BC · British Columbia, Canada
- $100,000 to $110,000 CAD / year
- Full-time
The successful candidates will help develop a culture for providing effective service delivery. He/she will implement efficient strategies to support talent development initiatives and help…
Added 4 mins ago
LB
Secretary - Pierrefonds Community High School
Lester B. Pearson School Board (LBPSB)
Montréal-Ouest, QC
- Full-time
The principal and customary work of the employee in this class of employment consists in assisting one or more persons in carrying out secretarial tasks.
Added 4 mins ago
PH
Clinical Supervisor
ParaMed Home Health Care
AB · Greater Edmonton Metropolitan Area
- Full-time
Maintain the knowledge, skills, and attitudes to provide safe, efficient, effective service in all areas of practice by keeping abreast of changes in practice setting that affect scope of…
Added 4 mins ago
LM
Branch Coordinator
Leavitt Machinery
Sparwood, BC
- Full-time
Leavitt Machinery is looking for a customer service-oriented Branch Coordinator to join our team in Sparwood, British Columbia. As the Branch Coordinator, you will be responsible for…
Added 4 mins ago
S
Senior Product Security Engineer
Snyk
Ottawa, ON
- $192,000 to $240,000 CAD / year
- Full-time
Harden GCP identity and access management, including the resource hierarchy, IAM roles and conditions, service accounts and workload identity federation, and organization policy…
Added 4 mins ago
L
Senior Embedded Software Developer
Lumentum
Ottawa, ON
- Full-time
Distributed or service-based software using technologies such as Redis, Docker, gRPC, or Protocol Buffers.
Added 4 mins ago
AT
Licensed Mechanic
Armour Transportation Systems
Hanwell, NB
- Full-time
Engage in professional and service-oriented interactions with colleagues.
Added 4 mins ago
M
Director, Human Resources
Morguard
Mississauga, ON
- Full-time
…in delivering strategic priorities and dependable day-to-day service, while developing junior colleagues through coaching, meaningful delegation and hands-on learning. Working with senior…
Added 4 mins ago
GW
Social Media Coordinator
Gowling WLG
Hamilton, ON
- Full-time
…creative assets, publishing content and supporting campaigns and employee advocacy, you’ll help keep our social channels active, engaging and…
Added 4 mins ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
Hamilton, ON
- Full-time
Added 4 mins ago
VC
Public Health Nurse (RN) - Early Years (0 to 5 years) (Training may be offered)
Vancouver Coastal Health
Vancouver, BC
- Internship
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and…
Added 4 mins ago
NY
Director Occupational Health Safety and Wellness, FT (J1126-0126)
North York General Hospital
Toronto, ON
- Full-time
Oversee Occupational Health, Safety, and Wellness operations, including employee health, disability management, WSIB claims, ergonomics, wellness programs.

Activate Games

Team Lead

Calgary, AB, T1Y 7K7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

EnterTheGame

Activate: What We Do

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Position Overview

Enter The Role

As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.

Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.

This job posting is for an existing vacancy. This is a full-time, permanent position at our Calgary North East store located at 2929 Sunridge Way NE Unit 420, Calgary, AB T1Y 7K7.

Responsibilities/Accountabilities

Customer and Store Operations

Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
Resolve customer complaints and escalate to the Store Leader as required
Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
Aware of all Activate Programs, ensure they are applied in compliance with company standards

Team Leadership

Train new employees, lead with knowledge, maintaining a key focus on customer success
Coach and foster relationships with incoming potential customers, existing employees and management
Oversee staff and delegate tasks; supporting them throughout the scheduled shift
Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values

Maintenance and Inventory

Understand and assess maintenance requirements related to inventory management and componentry
Maintain the rooms by delegating cleaning, painting, and any required maintenance
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities

Qualifications

High school diploma, CAEC, GED, or equivalent, and/or 1–2 years of relevant customer service or related work experience is preferred
Must be able to work day/evening/weekend shifts
Proficiency in MS Office and related software
Strength in engaging customer relations
Proficient in the use of hand and power tools
Demonstrated collaborator and able to work with teams
Ability to work various shifts starting as early as 8 am and ending at 1 am is required
Previous experience overseeing a team of 10+ is an asset

Perks That Power Our People

Competitive wage with incremental pay increase
Benefits (extended health, dental, vision)
Employee assistance program (EAP)
Group retirement plan with employer match (after eligibility period)
Paid time off
Ongoing learning and training with a focus on technology and innovation
Free game play and employee discounts
Fun and dynamic work environment
Casual and comfortable dress code
On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Apply About employer

More about this job

Responsibilities

The Team Lead is responsible for overseeing daily store operations, managing customer escalations, and ensuring all game rooms are fully functional. They also lead, train, and motivate the team of Game Facilitators to provide an exceptional customer experience.

Requirements

Candidates should have a high school diploma or equivalent and 1–2 years of relevant customer service experience. Proficiency in MS Office and the ability to work flexible shifts, including days, evenings, and weekends, are required.

Skills

Team leadership
Customer service
Troubleshooting
Inventory management
Staff training
Conflict resolution
Cash handling
Communication
Problem solving
Technical support
Facility maintenance
MS Office

Benefits

Extended health
Dental
Vision
Employee assistance program
Group retirement plan with employer match
Paid time off
Ongoing learning and training
Free game play
Employee discounts
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Team Lead
Store Operations
Customer Service
Inventory Management
Facility Maintenance
Troubleshooting
Staff Supervision
MS Office
Game Facilitation
Retail
Leadership
Cash Management
Invoicing
Power Tools
Hand Tools

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