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Added 10 mins ago
GO
Director, Community Infrastructure
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Housing: Subsidized Staff Housing is not Available
Added 10 mins ago
CB
Agente ou Agent de coordination du programme parcours réussite
Collège Boréal
Hearst, ON
- Part-time
…inclusive community. In keeping with our values, we are looking for staff who will work respectfully and constructively with everyone who attends our college. We invite applications from…
Added 10 mins ago
C
Associate, Oversight - Global Asset Management
CIBC
Montreal, QC
- Full-time
…Instrument 81-107, relevant Ontario Securities Commission (OSC) Staff Notices, U.S. Securities and Exchange Commission (SEC) requirements, and Know Your Client (KYC) and Anti-Money…
Added 10 mins ago
AG
Team Lead
Activate Games
Calgary, AB
- Full-time
Oversee staff and delegate tasks; supporting them throughout the scheduled shift
Added 10 mins ago
B
Consultant, Risk Advisory Services
BDO
Calgary, AB
- Full-time
Ensure high quality client service through daily progress of fieldwork to managers and staff
Added 10 mins ago
EB
Assistant Store Manager - Le Labo - Full time - Carrall Street - Vancouver, BC
ELC Beauty LLC
Vancouver, BC
- Full-time
…our team of Sales Associates to achieve all sales, customer service and operational…
Added 10 mins ago
Manager - Department Operations
University of Guelph
Guelph, ON
This position is represented by the agreement between the Professional Staff Association and the University of Guelph
Added 10 mins ago
LS
Key Holder Levi's Conestoga
Levi Strauss & Co.
Waterloo, ON
- Part-time
Drives Performance: Advocates and can assist store management in the training and coaching of store staff that model LS&CO selling practices, deliver authentic customer service and meet…
Added 24 mins ago
S
Laboratory Assistant, Accessioning
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 24 mins ago
UO
Assistant Professor, Schulich School of Engineering, Department of Geomatics Engineering
University of Calgary
Calgary, AB
- Full-time
…student supervision and mentoring, and are expected to provide service in support of the Department, School, University, and the Profession. As a member of the University of Calgary…
Added 24 mins ago
R
Operations Geologist – NAm Well Operations (Canada)
RPS
Calgary, AB
- Contract
…impacts, optimize their return on investment, develop their staff and bring energy to market cost-effectively and safely. RPS is a wholly owned subsidiary of Tetra Tech, Inc. (TTEK). TTEK…
Added 24 mins ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Lacroix Private Lab is seeking a Medical Biology Service Manager to join its team.
Added 24 mins ago
CO
Operations Supervisor
Circle of Care, Sinai Health
Toronto, ON
- Full-time
The Supervisor, Operations will focus on exceptional customer service, innovative thinking, and assisting with staff escalations. You will be responsible for managing day-to-day operations…
Added 24 mins ago
SD
Front Store Manager, Salaried Full Time
Shoppers Drug Mart
Regina, SK
- Full-time
…cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and…
Added 24 mins ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Stellarton, NS
- Full-time
…source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training…
Added 24 mins ago
SH
Psychosocial Oncology Clinician - Repost
Southern Health-Santé Sud
Portage la Prairie, MB
- Volunteer
…oncology and supportive care education to patients/families, staff and community groups as required. The Clinician maintains strong professional links with provincial psychosocial oncology…
Added 24 mins ago
WO
Registered Practical Nurse - Acute Care For Elderly
William Osler Health System
Brampton, ON
- Part-time
…promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 24 mins ago
WO
Registered Practical Nurse - Acute Care For Elderly
William Osler Health System
Brampton, ON
- Part-time
…promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 24 mins ago
WO
Registered Practical Nurse - Acute Care For Elderly
William Osler Health System
Brampton, ON
- Part-time
…promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 24 mins ago
WO
Registered Practical Nurse - Acute Care For Elderly
William Osler Health System
Brampton, ON
- Part-time
…promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 24 mins ago
RV
Pharmacist
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
…alternate main site temporarily at the discretion of the RDH Leadership and therefore willingness and flexibility to support the four hospitals organizational…
Added 24 mins ago
CM
Nursing Assistant - Repost
CancerCare Manitoba
Winnipeg, MB
- Full-time
CancerCare Manitoba is a provincial agency which provides clinical and academic services and leadership for cancer control and the treatment of blood disorders. Our shared vision of a world…
Added 24 mins ago
SC
Service Now Administrator & Developer
Sheridan College
Oakville, ON
- Full-time
Reporting to the Manager, IT Service Desk, the incumbent will be responsible for the development and administration of Sheridan’s Information Technology Service Management (ITSM) and Asset…
Added 24 mins ago
SD
Front store Supervisor
Shoppers Drug Mart
Winnipeg, MB
- Full-time
…organizing work schedules, and ensuring excellent customer service throughout the store. The Front Store Supervisor supports merchandising and inventory management, including stocking…
Added 24 mins ago
Clinical Resource Radiation Therapist
Winnipeg Regional Health Authority
Winnipeg, MB
CancerCare Manitoba is a provincial agency which provides clinical and academic services and leadership for cancer control and the treatment of blood disorders. Our shared vision of leading…

Activate Games

Team Lead

Calgary, AB, T1Y 7K7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

EnterTheGame

Activate: What We Do

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Position Overview

Enter The Role

As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.

Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.

This job posting is for an existing vacancy. This is a full-time, permanent position at our Calgary North East store located at 2929 Sunridge Way NE Unit 420, Calgary, AB T1Y 7K7.

Responsibilities/Accountabilities

Customer and Store Operations

Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
Resolve customer complaints and escalate to the Store Leader as required
Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
Aware of all Activate Programs, ensure they are applied in compliance with company standards

Team Leadership

Train new employees, lead with knowledge, maintaining a key focus on customer success
Coach and foster relationships with incoming potential customers, existing employees and management
Oversee staff and delegate tasks; supporting them throughout the scheduled shift
Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values

Maintenance and Inventory

Understand and assess maintenance requirements related to inventory management and componentry
Maintain the rooms by delegating cleaning, painting, and any required maintenance
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities

Qualifications

High school diploma, CAEC, GED, or equivalent, and/or 1–2 years of relevant customer service or related work experience is preferred
Must be able to work day/evening/weekend shifts
Proficiency in MS Office and related software
Strength in engaging customer relations
Proficient in the use of hand and power tools
Demonstrated collaborator and able to work with teams
Ability to work various shifts starting as early as 8 am and ending at 1 am is required
Previous experience overseeing a team of 10+ is an asset

Perks That Power Our People

Competitive wage with incremental pay increase
Benefits (extended health, dental, vision)
Employee assistance program (EAP)
Group retirement plan with employer match (after eligibility period)
Paid time off
Ongoing learning and training with a focus on technology and innovation
Free game play and employee discounts
Fun and dynamic work environment
Casual and comfortable dress code
On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Apply About employer

More about this job

Responsibilities

The Team Lead is responsible for overseeing daily store operations, managing customer escalations, and ensuring all game rooms are fully functional. They also lead, train, and motivate the team of Game Facilitators to provide an exceptional customer experience.

Requirements

Candidates should have a high school diploma or equivalent and 1–2 years of relevant customer service experience. Proficiency in MS Office and the ability to work flexible shifts, including days, evenings, and weekends, are required.

Skills

Team leadership
Customer service
Troubleshooting
Inventory management
Staff training
Conflict resolution
Cash handling
Communication
Problem solving
Technical support
Facility maintenance
MS Office

Benefits

Extended health
Dental
Vision
Employee assistance program
Group retirement plan with employer match
Paid time off
Ongoing learning and training
Free game play
Employee discounts
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Team Lead
Store Operations
Customer Service
Inventory Management
Facility Maintenance
Troubleshooting
Staff Supervision
MS Office
Game Facilitation
Retail
Leadership
Cash Management
Invoicing
Power Tools
Hand Tools

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