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Added 12 mins ago
F
Applied AI Engineer
Foresight
Montreal, QC
- $180,000 to $230,000 CAD / year
- Full-time
Foresight's mission is to bring the world's critical infrastructure into service faster by better enabling teams to deliver complex capital projects.
Added 12 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
…permitting platform, enhancing efficiency, transparency, and customer service for residents, businesses, and…
Added 12 mins ago
E
Technical Service Representative
Epiroc
Rouyn-Noranda, QC
- Full-time
Join Our Team as a Technical Service Representative at Epiroc!
Added 13 mins ago
CI
Service Desk - Contract
Compugen Inc
Toronto, ON
- Contract
Position Overview: The Service Desk Agent provides first-line technical support to Reliance users, delivering a responsive and positive customer experience while resolving incidents and…
Added 13 mins ago
W
Inside Sales Manager
Worley
AB · Edmonton, AB
- Full-time
Develop and advance customer relationships prior to opportunity identification (Opening Game).
Added 13 mins ago
LN
Surety Broker
Lambert Nemec Group
Winnipeg, MB
- Full-time
…professional who enjoys working with numbers, wants to build real technical depth in a specialized area, and is looking to be part of a client base that is already established and ready to…
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IE
Senior Electrical Engineer
Inferno Energy
AB · Greater Edmonton Metropolitan Area
- Full-time
Can you juggle changing priorities and customer requests while leading a small team and hitting all your deadlines?
Added 13 mins ago
W
Inside Sales Manager
Worley
Sarnia, ON
- Full-time
Develop and advance customer relationships prior to opportunity identification (Opening Game).
Added 13 mins ago
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Senior Embedded Software Developer
Lumentum
Ottawa, ON
- Full-time
We're committed to bringing passion and customer focus to the business.
Added 13 mins ago
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Inside Sales Manager
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Oakville, ON
- Full-time
Develop and advance customer relationships prior to opportunity identification (Opening Game).
Added 13 mins ago
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Hydronics Lead
Goldbeck Recruiting
Brampton, ON
- Full-time
…Refplus, Panasonic, Liebert, and Quiet Breeze. A strong focus on customer satisfaction and technical expertise makes the company a trusted partner for complex commercial and institutional…
Added 13 mins ago
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Manager, Oracle HCM Applications Support
Hays
Mississauga, ON
- $121,000 to $131,000 CAD / year
- Full-time
Lead, coach, and develop the HCM operations support team, ensuring clear accountability, skill development, and strong customer service.
Added 13 mins ago
W
Inside Sales Manager
Worley
Markham, ON
- Full-time
Develop and advance customer relationships prior to opportunity identification (Opening Game).
Added 13 mins ago
MG
Service, Team Lead
Mircom Group of Companies
Vaughan, ON
- Full-time
The Service Team Lead is the primary day-to-day technical and operational resource for the service team, ensuring efficient end-to-end service delivery from call preparation and dispatch…
Added 13 mins ago
W
Inside Sales Manager
Worley
Toronto, ON
- Full-time
Develop and advance customer relationships prior to opportunity identification (Opening Game).
Added 13 mins ago
W
Inside Sales Manager
Worley
Calgary, AB
- Full-time
Develop and advance customer relationships prior to opportunity identification (Opening Game).
Added 13 mins ago
KS
Account Analyst
Kelly Services (Canada), Ltd.
Calgary, AB
- $33 to $40 CAD / hour
- Contract
Strong analytical, root-cause problem-solving, organizational, communication, customer service, and stakeholder-management skills.
Added 13 mins ago
ZI
Senior Civil Engineer
ZenaTech Inc.
Dartmouth, NS
- $120,000 to $150,000 CAD / year
- Full-time
ZenaTech (Nasdaq: ZENA | FSE: 49Q) is a technology company specializing in AI drones, Drone-as-a-Service (DaaS), enterprise SaaS, and quantum computing solutions for mission-critical…
Added 13 mins ago
M
Boiler Technician
Mikkelsen-Coward
Winnipeg, MB
- Full-time
Keeping service and repair logs and having strong communication with the customer.
Added 13 mins ago
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Business Information Management Analyst II
TD
Toronto, ON
- Full-time
Assist with the testing of the technical information systems regarding implementation, upgrades, and/or patches to ensure data integrity and systems functionality
Added 28 mins ago
M
Service Technician
Michelin
Montreal, QC · Lachine
- Full-time
Are you looking to work in an industrial environment where your technical expertise and commitment to quality work make a real difference? Michelin is looking for a Service Technician to…
Added 28 mins ago
SL
Student, Telephony Analyst, Co-op (Winter and Summer 2027)
Sun Life
Toronto, ON · Sun Life Toronto Atria
- Full-time
…Centre Technology dept. (ICT) of Sun Life. Tier 1 provides technical support to all Sun Life users in relation to all Telecom, Wireless and Call Centre infrastructure. Tier 1 also is the…
Added 28 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Moncton, NB
- Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 28 mins ago
Project Manager
Keyloop
Montreal, QC
Responsible for managing customer and internal projects to budget, schedule, and quality. Working with (remote) teams across departments and markets, this role demands timely and effective…
Added 28 mins ago
Implementation Consultant - Accounts
Keyloop
Montreal, QC
…applications. The Consultant will ensure that both external (Keyloop customer) and internal project activities as assigned by Project Managers, Project Lead, Lead Consultant, are deployed…

Activate Games

Team Lead

Calgary, AB, T1Y 7K7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

EnterTheGame

Activate: What We Do

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Position Overview

Enter The Role

As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.

Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.

This job posting is for an existing vacancy. This is a full-time, permanent position at our Calgary North East store located at 2929 Sunridge Way NE Unit 420, Calgary, AB T1Y 7K7.

Responsibilities/Accountabilities

Customer and Store Operations

Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
Resolve customer complaints and escalate to the Store Leader as required
Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
Aware of all Activate Programs, ensure they are applied in compliance with company standards

Team Leadership

Train new employees, lead with knowledge, maintaining a key focus on customer success
Coach and foster relationships with incoming potential customers, existing employees and management
Oversee staff and delegate tasks; supporting them throughout the scheduled shift
Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values

Maintenance and Inventory

Understand and assess maintenance requirements related to inventory management and componentry
Maintain the rooms by delegating cleaning, painting, and any required maintenance
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities

Qualifications

High school diploma, CAEC, GED, or equivalent, and/or 1–2 years of relevant customer service or related work experience is preferred
Must be able to work day/evening/weekend shifts
Proficiency in MS Office and related software
Strength in engaging customer relations
Proficient in the use of hand and power tools
Demonstrated collaborator and able to work with teams
Ability to work various shifts starting as early as 8 am and ending at 1 am is required
Previous experience overseeing a team of 10+ is an asset

Perks That Power Our People

Competitive wage with incremental pay increase
Benefits (extended health, dental, vision)
Employee assistance program (EAP)
Group retirement plan with employer match (after eligibility period)
Paid time off
Ongoing learning and training with a focus on technology and innovation
Free game play and employee discounts
Fun and dynamic work environment
Casual and comfortable dress code
On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Apply About employer

More about this job

Responsibilities

The Team Lead is responsible for overseeing daily store operations, managing customer escalations, and ensuring all game rooms are fully functional. They also lead, train, and motivate the team of Game Facilitators to provide an exceptional customer experience.

Requirements

Candidates should have a high school diploma or equivalent and 1–2 years of relevant customer service experience. Proficiency in MS Office and the ability to work flexible shifts, including days, evenings, and weekends, are required.

Skills

Team leadership
Customer service
Troubleshooting
Inventory management
Staff training
Conflict resolution
Cash handling
Communication
Problem solving
Technical support
Facility maintenance
MS Office

Benefits

Extended health
Dental
Vision
Employee assistance program
Group retirement plan with employer match
Paid time off
Ongoing learning and training
Free game play
Employee discounts
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Team Lead
Store Operations
Customer Service
Inventory Management
Facility Maintenance
Troubleshooting
Staff Supervision
MS Office
Game Facilitation
Retail
Leadership
Cash Management
Invoicing
Power Tools
Hand Tools

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