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Added 4 mins ago
F
Applied AI Engineer
Foresight
Montreal, QC
- $180,000 to $230,000 CAD / year
- Full-time
…involves an owner, a general contractor, dozens of trades, long-lead equipment suppliers, lenders and commissioning teams. Each works from its own schedule and its own spreadsheets. When a…
Added 4 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Added 4 mins ago
AS
Vice President of Airline Operations
Aviation Search Group
Winnipeg, MB
- Full-time
This position requires deep aviation technical expertise, particularly in aircraft maintenance and flight operations, combined with proven ability to lead experienced departmental…
Added 4 mins ago
E
Technical Service Representative
Epiroc
Rouyn-Noranda, QC
- Full-time
…support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more…
Added 4 mins ago
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Consultant, Product Delivery
CIBC
Toronto, ON
- Full-time
Reporting to the Chapter Lead, you’ll support the Product Owner in developing and maintaining the vision for the product iterations, being a voice of the client when establishing…
Added 4 mins ago
SE
Project Manager (CA)
Siemens Energy
Montreal, QC
- Full-time
Take ownership of assigned regional project priorities and lead cross-functional and multicultural project teams, collaborating closely with regional stakeholders while maintaining…
Added 4 mins ago
W
Inside Sales Manager
Worley
AB · Edmonton, AB
- Full-time
…our corporate, regional and office qualifications including technical, managerial, commercial and competitive strengths that differentiate us in the…
Added 4 mins ago
GR
Project Manager
Goldbeck Recruiting
AB · Edmonton, AB
- Full-time
Lead and participate in project kickoff meetings and site meetings, representing the company with professionalism and clarity.
Added 4 mins ago
IE
Senior Electrical Engineer
Inferno Energy
AB · Greater Edmonton Metropolitan Area
- Full-time
You'll lead our two-person design & drafting team, work hand in hand with our estimating team, and help shape our design philosophy and processes. You'll also oversee our solar designs, be…
Added 4 mins ago
W
Inside Sales Manager
Worley
Sarnia, ON
- Full-time
…our corporate, regional and office qualifications including technical, managerial, commercial and competitive strengths that differentiate us in the…
Added 4 mins ago
DH
Director of Sales
Design Home Gift & Paper
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Organize Bi-Annual National Sales Meetings/training; take lead in coordinating reps, vendors and staffing for the trade shows to achieve strong sales success.
Added 4 mins ago
W
Principal Mechanical Engineer, Mining and Minerals
Worley
Vancouver, BC
- Full-time
Worley is seeking a Principal Mechanical Engineer (Lead) based in Vancouver, British Columbia. This role provides mechanical engineering leadership for the design and delivery of process…
Added 4 mins ago
W
Inside Sales Manager
Worley
Oakville, ON
- Full-time
…our corporate, regional and office qualifications including technical, managerial, commercial and competitive strengths that differentiate us in the…
Added 4 mins ago
GR
Hydronics Lead
Goldbeck Recruiting
Brampton, ON
- Full-time
The Lead Boiler & Hydronic Systems Technician is a full-time, on-site role based in the Greater Toronto Area, Canada. This role oversees installation, commissioning, maintenance, and repair…
Added 4 mins ago
EE
Automation & Instrumentation Engineer
Expert Executive Recruiters (EER Global)
Toronto, ON
- Full-time
This role combines hands-on engineering, project management, and customer-facing technical support. The successful candidate will manage projects from technical assessment and system…
Added 4 mins ago
TH
Senior Environmental Consultant – Contaminated Sites – GTA
The Headhunters Recruitment
Whitby, ON
- Full-time
…management, and execution of contaminated site projects, providing technical leadership and client-facing expertise. Projects span environmental site assessments, remediation, risk…
Added 4 mins ago
H
Manager, Oracle HCM Applications Support
Hays
Mississauga, ON
- $121,000 to $131,000 CAD / year
- Full-time
Lead the day-to-day operational support of Oracle HCM Cloud and related HR systems, ensuring system availability, service quality and stability, and timely issue resolution.
Added 4 mins ago
W
Inside Sales Manager
Worley
Markham, ON
- Full-time
…our corporate, regional and office qualifications including technical, managerial, commercial and competitive strengths that differentiate us in the…
Added 4 mins ago
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DevOps Architect
VySystems
Toronto, ON
- Contract
Lead migration initiatives, including Splunk-to-Dynatrace transformations.
Added 4 mins ago
MG
Service, Team Lead
Mircom Group of Companies
Vaughan, ON
- Full-time
The Service Team Lead is the primary day-to-day technical and operational resource for the service team, ensuring efficient end-to-end service delivery from call preparation and dispatch…
Added 4 mins ago
W
Inside Sales Manager
Worley
Toronto, ON
- Full-time
…our corporate, regional and office qualifications including technical, managerial, commercial and competitive strengths that differentiate us in the…
Added 4 mins ago
W
Inside Sales Manager
Worley
Calgary, AB
- Full-time
…our corporate, regional and office qualifications including technical, managerial, commercial and competitive strengths that differentiate us in the…
Added 4 mins ago
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Project Manager
COVE
Halifax, NS
- Full-time
COVE facilitates the technical work on its projects through partners in its ecosystem. The Project Manager oversees that work through delivery, managing vendor relationships, contracts, and…
Added 4 mins ago
ZI
Senior Civil Engineer
ZenaTech Inc.
Dartmouth, NS
- $120,000 to $150,000 CAD / year
- Full-time
Reporting to senior management, you will set the technical and strategic direction of the division, lead and develop a team of engineers and technologists, and take full accountability for…
Added 4 mins ago
Studio Manager, Electrical Engineerin
NORR
Toronto, ON
…review project work within the Electrical Engineering studio for technical excellence, on time delivery and financial success. You will contribute to the office’s annual operating budget,…

Activate Games

Team Lead

Calgary, AB, T1Y 7K7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

EnterTheGame

Activate: What We Do

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Position Overview

Enter The Role

As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.

Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.

This job posting is for an existing vacancy. This is a full-time, permanent position at our Calgary North East store located at 2929 Sunridge Way NE Unit 420, Calgary, AB T1Y 7K7.

Responsibilities/Accountabilities

Customer and Store Operations

Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
Resolve customer complaints and escalate to the Store Leader as required
Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
Aware of all Activate Programs, ensure they are applied in compliance with company standards

Team Leadership

Train new employees, lead with knowledge, maintaining a key focus on customer success
Coach and foster relationships with incoming potential customers, existing employees and management
Oversee staff and delegate tasks; supporting them throughout the scheduled shift
Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values

Maintenance and Inventory

Understand and assess maintenance requirements related to inventory management and componentry
Maintain the rooms by delegating cleaning, painting, and any required maintenance
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities

Qualifications

High school diploma, CAEC, GED, or equivalent, and/or 1–2 years of relevant customer service or related work experience is preferred
Must be able to work day/evening/weekend shifts
Proficiency in MS Office and related software
Strength in engaging customer relations
Proficient in the use of hand and power tools
Demonstrated collaborator and able to work with teams
Ability to work various shifts starting as early as 8 am and ending at 1 am is required
Previous experience overseeing a team of 10+ is an asset

Perks That Power Our People

Competitive wage with incremental pay increase
Benefits (extended health, dental, vision)
Employee assistance program (EAP)
Group retirement plan with employer match (after eligibility period)
Paid time off
Ongoing learning and training with a focus on technology and innovation
Free game play and employee discounts
Fun and dynamic work environment
Casual and comfortable dress code
On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Apply About employer

More about this job

Responsibilities

The Team Lead is responsible for overseeing daily store operations, managing customer escalations, and ensuring all game rooms are fully functional. They also lead, train, and motivate the team of Game Facilitators to provide an exceptional customer experience.

Requirements

Candidates should have a high school diploma or equivalent and 1–2 years of relevant customer service experience. Proficiency in MS Office and the ability to work flexible shifts, including days, evenings, and weekends, are required.

Skills

Team leadership
Customer service
Troubleshooting
Inventory management
Staff training
Conflict resolution
Cash handling
Communication
Problem solving
Technical support
Facility maintenance
MS Office

Benefits

Extended health
Dental
Vision
Employee assistance program
Group retirement plan with employer match
Paid time off
Ongoing learning and training
Free game play
Employee discounts
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Team Lead
Store Operations
Customer Service
Inventory Management
Facility Maintenance
Troubleshooting
Staff Supervision
MS Office
Game Facilitation
Retail
Leadership
Cash Management
Invoicing
Power Tools
Hand Tools

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