Jobs in Canada

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Added 27 mins ago
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Active Care Youth and Adult Services

Program Manager - Kamloops

Kamloops, BC, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Position Title: Program Manager
Status: Excluded, Permanent, Full-Time
Reports to: Program Director
Pay Grid: $72,841.60 - $85,696.00
Signing Bonus: A $3,000 signing bonus will be awarded upon the successful completion of the six (6) month probationary period.

Active Care Youth and Adult Services:

Active Care Youth and Adult Services (ACYAS) is a progressive, innovative organization operating residential resources for youth, and adults in British Columbia. It is our mandate to provide innovative, trauma-informed support services of exceptional quality and to do so in the context of a home environment.

Position Overview:

We are seeking a dedicated and experienced Program Manager. Reporting to the Director, a Program Manager is responsible for managing all aspects of youth and/or adult resource homes. Ensuring a trauma informed and person centered approach with both persons served and employees. As a key member of the leadership team the Program Manager oversees all aspects of the individual resource homes, youth and/or adult services including communication with their natural and paid supports and engagement with MCFD or CLBC. In addition, ensuring compliance with CARF standards, funder and company policies & procedures and licensing standards. This position with ACYAS encompasses the responsibility of transporting the person served to appointments, activities, or other crucial commitments. Due to this core duty, a valid class 5 British Columbia driver's license is a requirement of employment for this position.

Primary Responsibilities:

Develop a positive relationship with youth and/or adults and their natural support network and other stakeholders
Conducts assessments, develops guidelines of care with person served goals, and facilitates transition and exit plans
Revises individualized guidelines of care and program activities to enhance youth and/or adult skills to provide opportunities for person-served to move into an alternative living situation (i.e., group care, semi-independence, foster care and/or home share)
Liaisons with youth and/or adults care team ensuring regularly scheduled meetings are attended.
Advises and/or recommends to Program Directors when youth and/or adult may require restrictive practices as part of their safety plan – ensures that all restrictive practice policies and/or direction are adhered to
Manages all aspects of medication delivery, storage, and disposal, which includes individual staff monitoring, arranging annual medication training, and reporting medication errors in writing to the Program Director
Responsible to review youth and/or adult files and documentation for accuracy, appropriateness of information and writing. Provides feedback and training to staff
Ensures there are appropriate safety and risk management plans and staff adhere to the plans to reduce critical incidents
Manages and debriefs critical incidents and reviews practices for changes to increase youth and/or adult safety
Reviews all critical incidents for content and accuracy within the mandated timelines
Provides support to staff through a trauma informed and person-centered lens
Manages employee performance through coaching, mentoring, and applying progressive discipline as required
Manages human resource issues including hiring, performance appraisal, investigations, discipline, and grievances. Hires and evaluates personnel and ensures appropriate orientation, training, and development.
Conducts monthly staff meetings that include an agenda and minutes and shares organizational information with all staff
Arranges and/or conducts individual or group training as required to enhance the skills of staff or address a skill deficit
Models and supports self-care and is aware of the needs of their staff team
Works in collaboration with Program Directors and other departments to ensure all practices, procedures and policies are adhered to and documented
Works collaboratively with scheduling to ensure the best interest of the youth and/or adult is taken into consideration and staff are fully trained prior to being schedule in a home
Participates in after hours rotation as required
All other duties as directed and required

Required Qualifications:
- Diploma in related human/social service field; Bachelor’s degree preferred
- Three (3) years recent experience in the human services field with a focus on Person Centered Trauma Informed Practice
- One (1) year in a leadership role: Preferably providing direct supervision
- Ability to pass a Criminal Record Check and Ministry of Children and Family Development
- Class 5 Drivers Unrestricted License - A personal and reliable Vehicle
- Occupational First Aid with AED and CPR
- Or an equivalent combination of education, training, and experience

Training:

You will participate in a comprehensive 10-day training program, followed by shadow shifts with your peers designed to fully prepare you to support youth and adults and employees in a safe, effective, and productive environment. Throughout your tenure, you'll have opportunities for internal growth, advancement, and continued professional development through additional training and education offered internally and by third-party providers.

Comprehensive Benefits Package – Effective Day One

100% employer-paid health and dental coverage
Robust support for employee and Family wellness through Sparrow

Best in Class Pension Plan (2025 MPP) – Effective Day One

Employee contribution: 8.6%
Employer contribution: 9.31%

Our Total Compensation Packages also include

4 weeks (20 days) vacation prorated based on start date.
12 paid sick days prorated based on start date. Employees receive a year-end payout equal to 50% of the value of any unused sick/personal days, rewarding responsible utilization of these benefits while providing an additional financial incentive.
4 paid personal days prorated based on start date. Employees receive a year-end payout equal to 50% of the value of any unused sick/personal days, rewarding responsible utilization of these benefits while providing an additional financial incentive.
Continued Education Funding to support professional growth and career development, in accordance with organizational policy.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Program Manager oversees the daily operations of residential resource homes, ensuring trauma-informed and person-centered support for youth and adults. They are responsible for staff management, regulatory compliance, and coordinating care plans with external stakeholders.

Requirements

Candidates must have a diploma in a human services field and at least three years of relevant experience, including one year in a leadership role. A valid Class 5 driver's license, a reliable vehicle, and the ability to pass a criminal record check are mandatory.

Skills

Program management
Trauma-informed care
Person-centered approach
Staff supervision
Performance management
Risk management
Crisis management
Medication administration
Case management
Stakeholder engagement
Leadership
Conflict resolution
Documentation
Training and development
Compliance monitoring

Benefits

Health insurance
Dental coverage
Pension plan
Paid vacation
Paid sick days
Paid personal days
Continuing education funding
Signing bonus

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Human Services
Social Services
Trauma-Informed Care
Person-Centered Practice
Residential Care
MCFD
CLBC
CARF Standards
Performance Appraisal
Progressive Discipline
Risk Management
Critical Incident Management
Medication Delivery
Staff Training
Leadership
Case Management
Transition Planning
Safety Planning
Class 5 Driver's License
First Aid
CPR
AED
Mentoring
Coaching
Human Resources
Policy Compliance
Documentation
Stakeholder Liaison
Professional Development

Seniority

Mid level

Perks

Generous paid time off
Retirement plan
Signing bonus
Performance bonus
Wellness program
Paid training

Licences and certifications

Occupational First Aid with AED and CPR
Criminal Record Check

Tools

CARF standards documentation

Fields of study

Human services
Social services

Own vehicle

Yes

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Work requirements

Jobs in Canada