Computer technician on the road
- Montreal, QC, Canada
Salary: $22.00 per hour · Full-time
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Job details
- Pay
- Salary: $22.00 per hour
- Job type
- Full-time
- Experience
- Experience: 2 years minimum
- Posting language
- English
- Posted
Original job description
Staffing and recruiting
Computer technician on the road
Montreal
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Computer technician on the road
- Installs IT products, including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single- and multi-processor servers, and wired/wireless networks.
- Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
- Provides and constantly updates notes, comments or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical expertise.
- Follows up with end users to provide status updates in accordance with Service Level Agreement (SLA) guidelines.
- Acts as the first point of escalation for complex and/or high-priority issues, escalating issues they cannot resolve to the appropriate support groups for resolution (Tech L3, Manager, etc.).
- Follows all standard operating procedures (SOPs) through effective knowledge management.
- Works collaboratively with people across the organization.
- Valid driving license required
- Experience: 2 years minimum
- DEC or AEC in computer science
- This is a job on the road, so the candidate must have a car for the job.
- The candidate must be fluent in French (written and spoken) and have a good knowledge of English
- Full-time, fixed-term contract
- Working hours: Monday to Friday 40hrs/week
- KM’s and expenses reimbursed
- Salary: $22.00 per hour
- Vacation, holidays
- Benefits after probation period...etc.
Montreal
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More about this job
Responsibilities
Install and maintain IT hardware, software, and network equipment for clients while managing user accounts and permissions. Provide technical support and documentation via ticketing systems, escalating complex issues to higher-level support groups.
Requirements
Requires a minimum of 2 years of experience and a DEC or AEC in computer science. Candidates must possess a valid driver's license, a personal vehicle, and be fluent in French and English.
Skills
- Hardware Installation
- Software Installation
- Network Configuration
- Account Management
- Ticketing Systems
- Customer Communication
- Troubleshooting
- Knowledge Management
- French Fluency
- English Proficiency
Benefits
- Mileage reimbursement
- Expense reimbursement
- Vacation
- Holidays
- Benefits after probation period
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Consulting
Keywords
- IT Products
- MFD Printers
- PCs
- Laptops
- Servers
- Wired Networks
- Wireless Networks
- User Accounts
- Password Resets
- Ticketing Systems
- SLA
- SOP
- Computer Science
- Field Technician
- Hardware Support
- Software Support