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Acturis Limited

Technical Business Analyst

Victoria, BC, Canada

The annual salary for this position is $57,150.00 and increases to $60,750.00 after probation. · Full-time

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Job details

Pay: The annual salary for this position is $57,150.00 and increases to $60,750.00 after probation.
Job type: Full-time
Apply by: Apr 4, 2027
Posting language: English
Posted: Oct 6, 2026

Original job description

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our Canadian head office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Have an office in a central location 15-minute walk from downtown Victoria with office patio and quick access to fitness facilities
Receive a competitive salary and annual performance-based reviews
Have 20 paid holiday days each year (this is in addition to BC’s standard paid stats!)
Have 100% employer paid benefits after three months on the job including RRSP
Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
Have a Hybrid work schedule: work from home up to 3 days per week.

During the training period this will be full time in our Victoria Office.

What does the role look like?

As a Technical Business Analyst, you will be part of a world-class international team from a wide variety of backgrounds.

At Acturis, Technical Business Analysts help our clients understand the possibilities within the system and gather client requirements in order to turn them into detailed, unambiguous and accurate specifications for a development team.

The Downloads team main mission is creating efficiencies for our customers by facilitating the automated download of key information from third party systems.

Your day may involve:

Designing and implementing top quality new software solutions
Solving challenging technical problems using a structured and logical approach
Managing the build of sometimes complex implementations, and ensuring this is done to specification
Investigation of errors on the Live system to work out the root cause and proposing solutions to fix this
Continuously monitoring and improving all aspects of the Acturis System
Supporting the sales team by contributing to client proposals including presenting and demonstrating technical solutions to clients

On the Documents team, you can expect to work directly with clients to gather their requirements for their customer-communications ("documents") suite on Acturis and support them in using the standard Application functionality to achieve this.

Your day may involve:

Supporting clients in understanding the system and corresponding documents capabilities
Working with clients and other teams to scope requirements and design solutions
Writing detailed specifications for new documents features and working with developers whilst these are implemented
Completing in-depth testing for internal development and providing support for client testing

As part of our Personal Lines and International Programs your day may involve:

Work in a team focused on insurance product implementations
Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Acturis System
Design and implement top quality new software solutions
Gather client requirements and turn these into detailed, unambiguous and accurate specifications
Manage the build of sometimes complex implementations, and ensure this is done to specification
Continuously monitor and improve all aspects of the Acturis System

You can expect to be working in a fast paced and highly varied environment amongst friendly and supportive colleagues.

The annual salary for this position is $57,150.00 and increases to $60,750.00 after probation.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

New joiners receive concentrated initial training and close mentoring
Colleagues are encouraged to complete industry standard training in relevant topics
More senior colleagues can choose courses with time set aside and the course paid for

Candidate Profile

The successful candidates will have following attributes:

Degree from a Computer Science, Math, Engineering, Physics or other related technical degree
Experience providing excellent customer service and confidence in relationship building skills
Clear and concise written and oral communication
Continuous learner who is eager to take responsibility
Strong organizational skills; demonstrated experience with keeping to deadlines
Creative problem solver who follows logical and practical processes
Values teamwork and strives to collaborate well with others
Experience with Microsoft Office Suite and comfortable with learning new technology quickly
An aptitude for applying technology and structured problem solving
A track record of delivering on projects and an ability to carry tasks through to completion
Demonstrated interest in and experience of using IT and software

The following attributes are highly appreciated but not required:

Science, Math, and Engineering background
Fluent or Proficient in French

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.
A People Operations representative will schedule an introduction call.
You will be invited to participate in two case study type interviews and one final round interview.
References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.

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More about this job

Responsibilities

Gather client requirements and translate them into clear, detailed specifications for software development and insurance system implementations. Support clients and internal teams through solution design, implementation, testing, troubleshooting, and ongoing system improvement.

Requirements

A degree in computer science, mathematics, engineering, physics, or another related technical field is required, along with customer service and relationship-building ability. Candidates should communicate clearly, stay organized and meet deadlines, solve problems logically, collaborate effectively, and be comfortable learning technology; French proficiency and a science, math, or engineering background are appreciated but not required.

Skills

Requirements Gathering
Technical Specification Writing
Client Relationship Building
Customer Service
Software Implementation
Problem Solving
Logical Thinking
Project Delivery
Testing
Microsoft Office
Written Communication
Oral Communication
Organization
Teamwork
Technology Adaptability
Client Presentations

Benefits

Paid Holidays
Employer-Paid Benefits
Annual Bonus
Company Share Incentive Scheme
Hybrid Work Schedule
Training and Mentoring
Paid Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Software As A Service
General Insurance
Insurance Brokers
Insurers
Managing General Agents
Requirements Gathering
Technical Specifications
Software Development
Software Implementation
System Configuration
Client Proposals
Technical Solutions
Document Management
Customer Communications
Third-Party System Integration
Automated Data Downloads
Testing
Live System Troubleshooting
Root Cause Analysis
Microsoft Office
Personal Lines Insurance
International Insurance Programs
Client Support
Project Delivery
French

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