Jobs in Canada

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CG
Assistant Manager of Support Services (6-Month Contract)
Compass Group Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Must have nutritional management certificate or willingness to enroll in course
Added 1 min ago
UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- $56,100 to $70,100 CAD / year
- Full-time
…and programs. The ADS contributes to keeping NAPA abreast of customer behavior, competitive threats, and market trends. You will participate in the development and refinement of sales…
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BD
Manager, Financial Reporting
Black Diamond Group
Calgary, AB
- Full-time
…value by providing differentiated solutions. We believe each customer and each project is unique and that we can tailor a combination of products and services that deliver an enhanced…
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OC
Spécialiste Thérapeutique, Biosimilaires - Quebec East |Therapeutic Specialist, Biosimilars - Quebec East
Organon Canada
Kirkland, QC
- Full-time
…agilité, flexibilité et focus organisationnel pour réaliser une expérience clients et patient de grande qualité. Les produits biosimilaires sont un segment dynamique et en croissance au…
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TS
Territory Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Effectively organize and manage competing priorities to ensure best customer experience.
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MS
Senior Manager, Insights & Analytics
ML6 Search + Talent Advisory
Mississauga, ON
- Full-time
ML6 is partnering with a leading North American food manufacturing organization to identify a Senior Manager, Commercial Insights & Analytics to lead its commercial intelligence and…
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Imaging Specialist (5-month contract)
Access | Information Management
Calgary, AB
- Full-time
Must possess basic PC computer skills
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Automation Project Manager
Boccard
Montreal, QC
- Full-time
The Automation Project Manager is responsible for overseeing the successful execution of automation projects, with a primary focus on the Electrical, Industrial IT, and Automation (EIA)…
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GB
Warehouse Supervisor
Gentek Building Products - Canada
Nanaimo, BC
- $72,000 to $82,000 CAD / year
- Full-time
Reporting To The Branch Manager, The Warehouse Supervisor Coordinates The Activity Of Warehouse Staff And The Movement Of Product In The Warehouse Of Our Distribution Branch. Additionally,…
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shift supervisor - Store# 10315, 4060 CH DE LA COTE-DE-LIESSE
Starbucks
Mont-Royal, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
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CC
Human Resources Manager
Cintas Canada
London, ON
- Full-time
Cintas is seeking a Human Resources Manager II to oversee all general areas of human resources. Responsibilities include managing turnover, recruiting, payroll and benefits administration;…
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MC
Buyer
MatchBox Consulting Group
Surrey, BC
- $61,750 to $78,000 CAD / year
- Contract
Schedule: Ideally 5 days per week in office, with approximately 5-10% local travel to company sites
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RG
restaurant manager
Rickys Group of Family-Style Restaurants
AB · Edmonton, AB
- Full-time
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Senior Flavorist (Sr. Manager Taste Creation)
Kerry
Granby, QC
…flavor production and the flavor library. The role supports customer briefs efficiently while maintaining a clear view of what will work best for customers and Kerry. The Senior Flavorist…
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Scale & Admin Support - SW Aggregates
Amrize
London, ON
The Scale & Admin Support's primary objective is the successful and safe shipment of materials to the customer. This includes frequent communication with customers and haulers, processing…
Added 1 min ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Ottawa, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
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Senior Technical Support Analyst II , GTB - Scarborough
Scotiabank
Toronto, ON · Scarborough, ON
Increase customer satisfaction by identifying emerging trends that hinder first call resolution. Ensure all activities conducted follow governing regulations, internal policies, and…
Added 1 min ago
Outreach Worker
Lookout Housing and Health Society
Campbell River, BC
Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract
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SD
Senior Siebel Developer
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Contract
years of experience with Siebel technical configuration, design,
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Postmaster - Corporate Provided Premises (Grade Office)
Canada Post - Postes Canada
Kugluktuk, NU
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 1 min ago
Bilingual Customer Processing Representative
The Canada Life Assurance Company
Montreal, QC
Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and various non-registered…
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CookBaker Certified - Repost
Winnipeg Regional Health Authority
Churchill, MB
Under the direction of the Manager of Support Services, the cook/baker ensures the dietary needs of patients, employees, and customers are met on a daily basis.
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Senior NDE Inspector - Eddy Current
BWXT
Kitchener, ON
Address customer issues and support sales efforts.
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Y
Digital UAT, Menu & Pricing Coordinator
Yum!
Vaughan, ON
- Full-time
This role must have…
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OC
Quality Control Inspector
OSCO Construction Group
Bedford, NS
- Full-time
The Quality Control Inspector is responsible for ensuring our products meet quality standards and customer specifications, during and following the production process. The ideal candidate…

Acturis Limited

Technical Customer Support Manager

Victoria, BC, Canada

The base salary range for this role is between $90,000.00 and $100,000.00. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this role is between $90,000.00 and $100,000.00.
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

About Acturis

Acturis is a leading software-as-a-service platform supporting the Canadian insurance market. Founded in 2000, Acturis supports more than 50,000 users across the UK, Canada, Ireland, France and Poland. Our cloud-based platform powers brokers, insurers and MGAs across personal, commercial and specialty lines, enabling efficient trading, data-driven decisions and seamless digital workflows.

Acturis is supporting a growing community of Canadian brokers and insurers through a modern, digital-first trading platform. The Acturis Platform is part of the Acturis Group.

At the Acturis Canada Headquarters in Victoria, you’ll enjoy:

A 15-minute walk from downtown Victoria, with patio access and nearby fitness facilities.
Hybrid working, with up to three days per week from home following the training period.
Competitive salary with annual performance reviews.
100% employer-paid benefits and Group RRSP matching after three months.
20 paid vacation days, plus all British Columbia statutory holidays.
Eligibility for bonus and share incentive programmes.

The Role

As Technical Customer Support Manager, you will lead the Canadian Technical Support team, driving service performance, team development, and operational effectiveness. You will build a high-performing culture by developing leaders, supporting employee growth, and setting clear expectations. Working closely with UK Customer Support leadership, you will promote consistency and share best practices across regions. Using data and customer insights, you will prioritize improvements, address performance challenges, and support future growth. You will also serve as a senior escalation point for customers and internal stakeholders.

What You'll Be Responsible For

People Leadership and Team Culture

Foster a positive, inclusive, and customer-focused culture, setting clear expectations and accountability across the team.
Coach and develop leaders and employees through feedback, career development, succession planning, and knowledge sharing.
Maintain strong engagement and address performance or people-related issues promptly and effectively.

Operational Ownership and Service Performance

Lead day-to-day service delivery, ensuring high standards of quality, responsiveness, and customer outcomes.
Use performance data and customer insights to set priorities, manage risks, and drive continuous improvement.
Plan team capacity, structure, and processes to support operational efficiency and future growth.

Leading Through Others

Empower leaders and team members through clear delegation, decision-making authority, and accountability.
Establish scalable processes, routines, and feedback mechanisms that support consistent performance and improvement.

Customer and Stakeholder Leadership

Act as a senior escalation point for complex customer issues and major service incidents.
Build strong cross-functional relationships and communicate priorities, risks, and performance effectively.
Use customer and stakeholder feedback to improve service quality and prevent recurring issues.

Recruitment, Onboarding and Capability

Lead workforce planning and recruitment to ensure the team has the skills and capacity required for success.
Continuously improve onboarding, training, and development programs to build current and future capability.

About You

You will be a strong and credible people leader who is comfortable taking ownership of a growing support operation and combines empathy and coaching with clear expectations, sound judgement and the confidence to make difficult decisions when required.

This role could be a good fit if you have:

Demonstrable experience leading and developing a technical support, service desk or customer support team.
A strong record of improving team performance, engagement and capability through other leaders and team members.
Experience giving constructive feedback and handling performance concerns or difficult management situations.
Ability to use service, customer and workforce data to understand performance and make evidence-based decisions.
Technical curiosity and the ability to learn systems and processes quickly. Deep prior knowledge of the Acturis platform is not required.
Based in, or willing to relocate to, Victoria, British Columbia.

The following experience is welcome but not required:

Experience in the insurance industry.
Experience leading a growing or changing support operation.
Experience developing team leaders, supervisors or other people managers.
Proficiency or fluency in French.

The base salary range for this role is between $90,000.00 and $100,000.00. This is a guideline and actual compensation will reflect the successful candidate’s experience and fit for the responsibilities of the role.

Apply

We would love to hear from you and understand how your experience could help us build the next stage of Technical Support in Canada.

We’re proud to be an equal opportunity employer and believe diverse teams drive innovation.

If you need accommodation during the recruitment process, please contact recruitment@acturis.ca.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the Canadian Technical Support team, developing a customer-focused culture and improving service quality, responsiveness, and operational performance. Manage escalations and stakeholder relationships while building team capacity, leadership capability, and scalable processes for future growth.

Requirements

Candidates should have experience leading and developing a technical support, service desk, or customer support team, with a record of improving performance and capability. They should be able to use service and workforce data to make sound decisions, handle performance concerns, learn technical systems quickly, and be based in or willing to relocate to Victoria, British Columbia.

Skills

People Leadership
Technical Support Management
Customer Support
Service Delivery
Team Development
Performance Management
Operational Planning
Continuous Improvement
Data-Driven Decision-Making
Stakeholder Management
Workforce Planning
Recruitment
Onboarding and Training
Succession Planning
Incident Management

Benefits

Hybrid Working
Employer-Paid Benefits
Group RRSP Matching
20 Paid Vacation Days
British Columbia Statutory Holidays
Bonus Program
Share Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Service Desk
Insurance
Software-As-A-Service
Acturis Platform
Service Delivery
Customer Outcomes
Performance Data
Customer Insights
Continuous Improvement
Operational Effectiveness
People Leadership
Team Development
Succession Planning
Capacity Planning
Workforce Planning
Recruitment
Onboarding
Training
Customer Escalations
Major Service Incidents
Stakeholder Management
Cross-Functional Collaboration
Feedback Mechanisms
Digital Workflows
Insurance Brokers
Insurers
Managing General Agents
French

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Work requirements

Jobs in Canada