Jobs in Canada

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Added 11 mins ago
MQ
Supply Chain & Logistics Lead
Marcatus QED
Toronto, ON
- Full-time
Evaluate the transit time and service quality for each lane from each production country, collecting congestion information to flexibly change shipping methods to achieve shortest lead time.
Added 11 mins ago
OV
Event Supervisor | Part-Time | Tribute Communities Centre
Oak View Group
Oshawa, ON
- $19 to $21 CAD / hour
- Part-time
Provide excellent customer service to all patrons and employees
Added 11 mins ago
U
Prescott Driver Helper
UPS
Ottawa, ON · Kanata, ON
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Prescott Area. This role involves performing physical work in a fast-paced environment…
Added 11 mins ago
MF
Director, Channel Strategy & Execution - QSR, Chain & C-Store
McCain Foods
Toronto, ON
- Full-time
…channel strategies that drive sustainable growth, strengthen customer partnerships, and position McCain as the supplier of choice across the Quick Service Restaurant (QSR), Chain, and…
Added 11 mins ago
GB
Warehouse Supervisor
Gentek Building Products - Canada
Nanaimo, BC
- $72,000 to $82,000 CAD / year
- Full-time
Create great business partnerships; we provide excellent customer service in every transaction. We understand our customers’ needs, projects, and priorities.
Added 11 mins ago
U
Richmond Driver Helper
UPS
Ottawa, ON · Kanata, ON
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Richmond Area. This role involves performing physical work in a fast-paced environment…
Added 11 mins ago
S
shift supervisor - Store# 10315, 4060 CH DE LA COTE-DE-LIESSE
Starbucks
Mont-Royal, QC
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 11 mins ago
J&
Team Leader
JACK & JONES
AB · Edmonton, AB
- Part-time
Make sure every customer leaves with a smile! Provide top-notch customer service that goes above and beyond.
Added 11 mins ago
U
Driver Helper
UPS
Ottawa, ON
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Ottawa Area. This role involves performing physical work in a fast-paced environment including…
Added 12 mins ago
F
Parts Journeyperson (Chargehand)
Finning
Cranbrook, BC
- Full-time
…primary responsibility includes developing and maintaining customer relationships, providing sales support for telephone, walk in and shop parts needs, as well as effectively managing all…
Added 12 mins ago
FB
Regional Sales Director
Fairstone Bank
Montreal, QC
- Full-time
…to offer a variety of solutions while providing outstanding service to our clients. As a key segment of Home Trust’s business, our focus will remain on core residential products as we…
Added 12 mins ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Ottawa, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 12 mins ago
Inspection and NDE Services - Eddy Current Testing
BWXT
Kitchener, ON
Adhere to all quality and safety standards and demonstrate a strong focus on customer satisfaction.
Added 12 mins ago
Senior NDE Inspector - Eddy Current
BWXT
Kitchener, ON
Function as the lead technical resource for addressing inspection issues.
Added 12 mins ago
Agronomist Leader, SK
Simplot
Leader, SK
Ensure highest level of customer service for any customer when appropriate
Added 12 mins ago
Y
Digital UAT, Menu & Pricing Coordinator
Yum!
Vaughan, ON
- Full-time
This role must have…
Added 12 mins ago
CO
Water Consultant
Culligan of Canada
Saskatoon, SK
- $60,000 to $100,000 CAD / year
- Full-time
Pleasant, professional, and friendly customer service demeanour is a must.
Added 12 mins ago
C
Billing Quality Lead
CarePartners
Waterloo, ON
- Full-time
We are currently looking for someone to join our team in the role of Billing Quality Lead in our Waterloo office. The ideal candidate will have a strong customer-service focused attitude…
Added 27 mins ago
LE
Regional Technical Sales Manager – BC Territory
LEADING EDGE SALES
Calgary, AB
- Full-time
We are seeking a highly motivated and technically adept Technical Sales Representative to lead our growth across the British Columbia territory. In this role, you will be responsible for…
Added 27 mins ago
YY
Human Resources Coordinator
Ya YA Foods Corp.
Toronto, ON
- Full-time
…always striving to exceed expectations on innovation, quality, service, and speed to market. For further information about us, please check our website at…
Added 27 mins ago
OP
Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays
Added 27 mins ago
EC
Programme des futurs leaders / Future Leaders Program (Bilingual EN/FR)
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Quebec, QC
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 27 mins ago
K
Digital Programming and Pricing Coordinator (6-month contract)
KFC
Vaughan, ON
- Full-time
This role must have…
Added 27 mins ago
LP
Loro Piana - Assistant Store Manager, Oakridge (Vancouver)
Loro Piana
Vancouver, BC
- Full-time
…utilizing storytelling to convey product knowledge while upholding service/selling…
Added 27 mins ago
AL
Technical Customer Support Manager
Acturis Limited
Victoria, BC
- Full-time
Hybrid working, with up to three days per week from home following the training period

Acturis Limited

Technical Customer Support Manager

Victoria, BC, Canada

The base salary range for this role is between $90,000.00 and $100,000.00. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this role is between $90,000.00 and $100,000.00.
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

About Acturis

Acturis is a leading software-as-a-service platform supporting the Canadian insurance market. Founded in 2000, Acturis supports more than 50,000 users across the UK, Canada, Ireland, France and Poland. Our cloud-based platform powers brokers, insurers and MGAs across personal, commercial and specialty lines, enabling efficient trading, data-driven decisions and seamless digital workflows.

Acturis is supporting a growing community of Canadian brokers and insurers through a modern, digital-first trading platform. The Acturis Platform is part of the Acturis Group.

At the Acturis Canada Headquarters in Victoria, you’ll enjoy:

A 15-minute walk from downtown Victoria, with patio access and nearby fitness facilities.
Hybrid working, with up to three days per week from home following the training period.
Competitive salary with annual performance reviews.
100% employer-paid benefits and Group RRSP matching after three months.
20 paid vacation days, plus all British Columbia statutory holidays.
Eligibility for bonus and share incentive programmes.

The Role

As Technical Customer Support Manager, you will lead the Canadian Technical Support team, driving service performance, team development, and operational effectiveness. You will build a high-performing culture by developing leaders, supporting employee growth, and setting clear expectations. Working closely with UK Customer Support leadership, you will promote consistency and share best practices across regions. Using data and customer insights, you will prioritize improvements, address performance challenges, and support future growth. You will also serve as a senior escalation point for customers and internal stakeholders.

What You'll Be Responsible For

People Leadership and Team Culture

Foster a positive, inclusive, and customer-focused culture, setting clear expectations and accountability across the team.
Coach and develop leaders and employees through feedback, career development, succession planning, and knowledge sharing.
Maintain strong engagement and address performance or people-related issues promptly and effectively.

Operational Ownership and Service Performance

Lead day-to-day service delivery, ensuring high standards of quality, responsiveness, and customer outcomes.
Use performance data and customer insights to set priorities, manage risks, and drive continuous improvement.
Plan team capacity, structure, and processes to support operational efficiency and future growth.

Leading Through Others

Empower leaders and team members through clear delegation, decision-making authority, and accountability.
Establish scalable processes, routines, and feedback mechanisms that support consistent performance and improvement.

Customer and Stakeholder Leadership

Act as a senior escalation point for complex customer issues and major service incidents.
Build strong cross-functional relationships and communicate priorities, risks, and performance effectively.
Use customer and stakeholder feedback to improve service quality and prevent recurring issues.

Recruitment, Onboarding and Capability

Lead workforce planning and recruitment to ensure the team has the skills and capacity required for success.
Continuously improve onboarding, training, and development programs to build current and future capability.

About You

You will be a strong and credible people leader who is comfortable taking ownership of a growing support operation and combines empathy and coaching with clear expectations, sound judgement and the confidence to make difficult decisions when required.

This role could be a good fit if you have:

Demonstrable experience leading and developing a technical support, service desk or customer support team.
A strong record of improving team performance, engagement and capability through other leaders and team members.
Experience giving constructive feedback and handling performance concerns or difficult management situations.
Ability to use service, customer and workforce data to understand performance and make evidence-based decisions.
Technical curiosity and the ability to learn systems and processes quickly. Deep prior knowledge of the Acturis platform is not required.
Based in, or willing to relocate to, Victoria, British Columbia.

The following experience is welcome but not required:

Experience in the insurance industry.
Experience leading a growing or changing support operation.
Experience developing team leaders, supervisors or other people managers.
Proficiency or fluency in French.

The base salary range for this role is between $90,000.00 and $100,000.00. This is a guideline and actual compensation will reflect the successful candidate’s experience and fit for the responsibilities of the role.

Apply

We would love to hear from you and understand how your experience could help us build the next stage of Technical Support in Canada.

We’re proud to be an equal opportunity employer and believe diverse teams drive innovation.

If you need accommodation during the recruitment process, please contact recruitment@acturis.ca.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the Canadian Technical Support team, developing a customer-focused culture and improving service quality, responsiveness, and operational performance. Manage escalations and stakeholder relationships while building team capacity, leadership capability, and scalable processes for future growth.

Requirements

Candidates should have experience leading and developing a technical support, service desk, or customer support team, with a record of improving performance and capability. They should be able to use service and workforce data to make sound decisions, handle performance concerns, learn technical systems quickly, and be based in or willing to relocate to Victoria, British Columbia.

Skills

People Leadership
Technical Support Management
Customer Support
Service Delivery
Team Development
Performance Management
Operational Planning
Continuous Improvement
Data-Driven Decision-Making
Stakeholder Management
Workforce Planning
Recruitment
Onboarding and Training
Succession Planning
Incident Management

Benefits

Hybrid Working
Employer-Paid Benefits
Group RRSP Matching
20 Paid Vacation Days
British Columbia Statutory Holidays
Bonus Program
Share Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Service Desk
Insurance
Software-As-A-Service
Acturis Platform
Service Delivery
Customer Outcomes
Performance Data
Customer Insights
Continuous Improvement
Operational Effectiveness
People Leadership
Team Development
Succession Planning
Capacity Planning
Workforce Planning
Recruitment
Onboarding
Training
Customer Escalations
Major Service Incidents
Stakeholder Management
Cross-Functional Collaboration
Feedback Mechanisms
Digital Workflows
Insurance Brokers
Insurers
Managing General Agents
French

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Work requirements

Jobs in Canada