Jobs in Canada

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Added 11 mins ago
OV
Event Security | Part-Time | Tribute Communities Centre
Oak View Group
Oshawa, ON
- $20.95 to $23.16 CAD / hour
- Part-time
Must possess a valid Ontario Security License, as defined by the Private Security and Investigative Services Act · Must have strong attention to detail
Added 11 mins ago
OV
Event Supervisor | Part-Time | Tribute Communities Centre
Oak View Group
Oshawa, ON
- $19 to $21 CAD / hour
- Part-time
Provide excellent customer service to all patrons and employees
Added 11 mins ago
MF
Director, Channel Strategy & Execution - QSR, Chain & C-Store
McCain Foods
Toronto, ON
- Full-time
…C-Store is a key member of McCain’s North America Go-to-Market team. This role is responsible for developing and executing channel strategies that drive sustainable growth, strengthen…
Added 11 mins ago
J&
Team Leader
JACK & JONES
AB · Edmonton, AB
- Part-time
Make sure every customer leaves with a smile! Provide top-notch customer service that goes above and beyond.
Added 11 mins ago
J&
Ambassador
JACK & JONES
AB · Edmonton, AB
- Part-time
Promote and proudly serve our customers in your unique style, offering top-notch customer service.
Added 11 mins ago
TT
Onboarding Specialist
Tundra Technical Solutions
Winnipeg, MB
- $40,000 to $42,000 CAD / year
- Full-time
…commitment to global growth has set us apart as a visionary leader in talent recruitment and total talent…
Added 12 mins ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Ottawa, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 12 mins ago
Postmaster - Corporate Provided Premises (Grade Office)
Canada Post - Postes Canada
Kugluktuk, NU
Take on the responsibility of a community leader with Canada Post. The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal…
Added 12 mins ago
D
Lab Assistant
Dynacare
London, ON
- Contract
Shift: Day Shifts, 6:45 am – 5:30 pm; Monday – Saturday
Added 12 mins ago
D
Lab Assistant
Dynacare
London, ON · Newbury, ON · Strathroy, ON
- Part-time
Shift: Day Shifts, 6:45 am – 5:30 pm; Monday – Saturday
Added 27 mins ago
PT
Labourer
Platinum Trailers
St. Marys, ON
- $20 to $26 CAD / hour
- Full-time
MUST have a valid Canadian work permit
Added 27 mins ago
PT
Assembler
Platinum Trailers
St. Marys, ON
- $23 to $30 CAD / hour
- Full-time
MUST have a valid Canadian work permit
Added 27 mins ago
EC
Programme des futurs leaders / Future Leaders Program (Bilingual EN/FR)
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Quebec, QC
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 27 mins ago
LP
Loro Piana - Assistant Store Manager, Oakridge (Vancouver)
Loro Piana
Vancouver, BC
- Full-time
Collaborate with the Store Manager to oversee a successful store team through task delegation, performance management, and utilizing storytelling to convey product knowledge while upholding…
Added 27 mins ago
D
Counter Sales Associate
Dixon
Timmins, ON
- Full-time
Responsible for handling customer service requests which include order picking, order entry, pricing, order maintenance etc.
Added 27 mins ago
ST
Maintenance Millwright Mechanic
Shah Trading Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Licensed Industrial Millwright (433A) or equivalent mechanical trade certification required · Full-time, on-site position (day shift; flexibility to support occasional evening or weekend maintenance as needed)
Added 27 mins ago
AL
Technical Customer Support Manager
Acturis Limited
Victoria, BC
- Full-time
Hybrid working, with up to three days per week from home following the training period
Added 27 mins ago
TM
Data Platform Developer
Tech Manitoba
Winnipeg, MB
- Internship
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in North America, recognized for providing highly reliable service and…
Added 27 mins ago
MD
Staffing Manager - Human Resources Director 3
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm
Added 27 mins ago
SC
Director, Food Services (CSNM), Long Term Care (81357001)
Sodexo Canada Ltd
Scarborough Bluffs Park, ON · Scarborough, Ontario
- Full-time
Embody Sodexo’s core values: Service Spirit, Spirit of Progress and Team Spirit
Added 27 mins ago
U
Product Specialist - Databricks
Ubisoft
Montreal, QC
- Full-time
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe…
Added 27 mins ago
CC
Retail Shift Leader
Canna Cabana
North Bay, ON
- $17.95 to $19.5 CAD / hour
- Full-time
Must have valid CannSell to work in a retail cannabis store · Must have or be able to successfully complete a Police Background Check
Added 27 mins ago
A
Registered Massage Therapist Unrestricted (Full-time)
AccorHotel
Victoria, BC
- Full-time
Consistently offer professional, friendly and engaging service
Added 41 mins ago
VU
US Business Immigration Law Clerk - Associate/Senior Associate
Vialto UK & Ireland
Toronto, ON
- Full-time
Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax,…
Added 41 mins ago
D
Assistant Team Leader
Dollarama
Winnipeg, MB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…

Acturis Limited

Technical Customer Support Manager

Victoria, BC, Canada

The base salary range for this role is between $90,000.00 and $100,000.00. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this role is between $90,000.00 and $100,000.00.
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

About Acturis

Acturis is a leading software-as-a-service platform supporting the Canadian insurance market. Founded in 2000, Acturis supports more than 50,000 users across the UK, Canada, Ireland, France and Poland. Our cloud-based platform powers brokers, insurers and MGAs across personal, commercial and specialty lines, enabling efficient trading, data-driven decisions and seamless digital workflows.

Acturis is supporting a growing community of Canadian brokers and insurers through a modern, digital-first trading platform. The Acturis Platform is part of the Acturis Group.

At the Acturis Canada Headquarters in Victoria, you’ll enjoy:

A 15-minute walk from downtown Victoria, with patio access and nearby fitness facilities.
Hybrid working, with up to three days per week from home following the training period.
Competitive salary with annual performance reviews.
100% employer-paid benefits and Group RRSP matching after three months.
20 paid vacation days, plus all British Columbia statutory holidays.
Eligibility for bonus and share incentive programmes.

The Role

As Technical Customer Support Manager, you will lead the Canadian Technical Support team, driving service performance, team development, and operational effectiveness. You will build a high-performing culture by developing leaders, supporting employee growth, and setting clear expectations. Working closely with UK Customer Support leadership, you will promote consistency and share best practices across regions. Using data and customer insights, you will prioritize improvements, address performance challenges, and support future growth. You will also serve as a senior escalation point for customers and internal stakeholders.

What You'll Be Responsible For

People Leadership and Team Culture

Foster a positive, inclusive, and customer-focused culture, setting clear expectations and accountability across the team.
Coach and develop leaders and employees through feedback, career development, succession planning, and knowledge sharing.
Maintain strong engagement and address performance or people-related issues promptly and effectively.

Operational Ownership and Service Performance

Lead day-to-day service delivery, ensuring high standards of quality, responsiveness, and customer outcomes.
Use performance data and customer insights to set priorities, manage risks, and drive continuous improvement.
Plan team capacity, structure, and processes to support operational efficiency and future growth.

Leading Through Others

Empower leaders and team members through clear delegation, decision-making authority, and accountability.
Establish scalable processes, routines, and feedback mechanisms that support consistent performance and improvement.

Customer and Stakeholder Leadership

Act as a senior escalation point for complex customer issues and major service incidents.
Build strong cross-functional relationships and communicate priorities, risks, and performance effectively.
Use customer and stakeholder feedback to improve service quality and prevent recurring issues.

Recruitment, Onboarding and Capability

Lead workforce planning and recruitment to ensure the team has the skills and capacity required for success.
Continuously improve onboarding, training, and development programs to build current and future capability.

About You

You will be a strong and credible people leader who is comfortable taking ownership of a growing support operation and combines empathy and coaching with clear expectations, sound judgement and the confidence to make difficult decisions when required.

This role could be a good fit if you have:

Demonstrable experience leading and developing a technical support, service desk or customer support team.
A strong record of improving team performance, engagement and capability through other leaders and team members.
Experience giving constructive feedback and handling performance concerns or difficult management situations.
Ability to use service, customer and workforce data to understand performance and make evidence-based decisions.
Technical curiosity and the ability to learn systems and processes quickly. Deep prior knowledge of the Acturis platform is not required.
Based in, or willing to relocate to, Victoria, British Columbia.

The following experience is welcome but not required:

Experience in the insurance industry.
Experience leading a growing or changing support operation.
Experience developing team leaders, supervisors or other people managers.
Proficiency or fluency in French.

The base salary range for this role is between $90,000.00 and $100,000.00. This is a guideline and actual compensation will reflect the successful candidate’s experience and fit for the responsibilities of the role.

Apply

We would love to hear from you and understand how your experience could help us build the next stage of Technical Support in Canada.

We’re proud to be an equal opportunity employer and believe diverse teams drive innovation.

If you need accommodation during the recruitment process, please contact recruitment@acturis.ca.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the Canadian Technical Support team, developing a customer-focused culture and improving service quality, responsiveness, and operational performance. Manage escalations and stakeholder relationships while building team capacity, leadership capability, and scalable processes for future growth.

Requirements

Candidates should have experience leading and developing a technical support, service desk, or customer support team, with a record of improving performance and capability. They should be able to use service and workforce data to make sound decisions, handle performance concerns, learn technical systems quickly, and be based in or willing to relocate to Victoria, British Columbia.

Skills

People Leadership
Technical Support Management
Customer Support
Service Delivery
Team Development
Performance Management
Operational Planning
Continuous Improvement
Data-Driven Decision-Making
Stakeholder Management
Workforce Planning
Recruitment
Onboarding and Training
Succession Planning
Incident Management

Benefits

Hybrid Working
Employer-Paid Benefits
Group RRSP Matching
20 Paid Vacation Days
British Columbia Statutory Holidays
Bonus Program
Share Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Service Desk
Insurance
Software-As-A-Service
Acturis Platform
Service Delivery
Customer Outcomes
Performance Data
Customer Insights
Continuous Improvement
Operational Effectiveness
People Leadership
Team Development
Succession Planning
Capacity Planning
Workforce Planning
Recruitment
Onboarding
Training
Customer Escalations
Major Service Incidents
Stakeholder Management
Cross-Functional Collaboration
Feedback Mechanisms
Digital Workflows
Insurance Brokers
Insurers
Managing General Agents
French

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Work requirements

Jobs in Canada