Jobs in Canada

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Added 4 mins ago
S
shift supervisor - Store# 10315, 4060 CH DE LA COTE-DE-LIESSE
Starbucks
Mont-Royal, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 4 mins ago
RG
restaurant manager
Rickys Group of Family-Style Restaurants
AB · Edmonton, AB
- Full-time
Added 4 mins ago
Outreach Worker
Lookout Housing and Health Society
Campbell River, BC
Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract
Added 4 mins ago
Senior NDE Inspector - Eddy Current
BWXT
Kitchener, ON
Escalate personnel performance or conduct concerns to the appropriate manager.
Added 4 mins ago
S
Operations Consultant - Part Time
Sephora
Toronto, ON · Etobicoke, ON
- $19.2 to $22.6 CAD / hour
- Part-time
Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
Added 19 mins ago
AL
Technical Customer Support Manager
Acturis Limited
Victoria, BC
- Full-time
Hybrid working, with up to three days per week from home following the training period
Added 19 mins ago
B
Manager, Client Engagement (1 year contract)
BrandActive
Toronto, ON
- Contract
Reporting to a Director, the Manager serves as the project lead and is accountable for strategic planning, project formulation/scoping, scenario planning, cost estimating and relationship…
Added 34 mins ago
VH
Front Desk Agent - Best Western Valemount
Vantage Hotels
Valemount, BC · Best Western Plus Inn and Suites, Valemount, British Columbia
- Full-time
As a Front Desk Agent / Night Auditor, you will primarily work day shifts, with some overnight shifts included · Front Desk Duties (Day / Evening Shifts)
Added 34 mins ago
VC
Live-In Building Manager
Vtrain Canada
Guelph, ON
- Full-time
Role Description The Live-In Building Manager is a full-time, on-site role based in Orillia, ON, responsible for overseeing the daily operations, safety, and upkeep of a residential…
Added 34 mins ago
W
(CAN) Gérant de rayon leader, aliments
Walmart
Trois-Rivières, QC
- Full-time
The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient daily execution. This…
Added 34 mins ago
W
Day Remodel Team Lead
Walmart
Lethbridge, AB
- Full-time
To assist in the leadership of the Remodel team, driving processes through partnership with the Day Remodel Manager and ensure a high level of customer service while ensuring task…
Added 49 mins ago
JI
Department Manager - Paint
J.D. Irving, Limited
Saint John, NB
- Full-time
Handles associate and customer concerns in a fair and professional manner
Added 49 mins ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 49 mins ago
SC
shift supervisor - Store# 04318, 401 & MCCOWAN
Starbucks Coffee Company
Toronto, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 49 mins ago
OE
Manager, Ice Operations
Oilers Entertainment Group
Edmonton, AB
- Full-time
The Manager, Ice Operations is accountable for the quality, safety, and readiness of the field of play and all ice surfaces at Rogers Place and ICE District, delivering an NHL-standard ice…
Added 1 hour ago
OS
Manager, Ice Operations
OEG Sports & Entertainment
AB · Edmonton, AB
- Full-time
The Manager, Ice Operations is accountable for the quality, safety, and readiness of the field of play and all ice surfaces at Rogers Place and ICE District, delivering an NHL-standard ice…
Added 1 hour ago
J
Technical Specialist – Poultry & Swine
Jefo
Canada
- Full-time
Location: Canada (must live in Canada)
Added 1 hour ago
MI
Food & Beverage Supervisor
Marriott International
Sherbrooke, QC
- Full-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 1 hour ago
WC
Outside Sales Representative (Regina, SK)
Wolseley Canada Inc.
Regina, SK
- Full-time
Communicates customer concerns on inventory and delivery so that customer loyalty is maintained and patterns continually evolve with customers changing requirements;
Added 1 hour ago
MI
Food & Beverage Supervisor
Marriott International
Sherbrooke, QC
- Part-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 1 hour ago
Campus Safety Attendant
University of Guelph
Chatham-Kent, ON · Ridgetown, ON
Providing assistance and customer service by serving as a resource for the campus community, providing assistance and information to students, faculty, staff, and visitors by answering…
Added 1 hour ago
D(
Inventory Control Coordinator
DHL (Supply Chain)
Milton, ON
- Full-time
-Coordinate with Operations, Shipping, Receiving, and Customer Service teams regarding inventory issues.
Added 1 hour ago
OR
Wireless Sales Associate - Truro
OSL Retail Services Inc
Truro, NS
- Other
We’re looking for enthusiastic, friendly, and customer-focused Wireless Sales Associates to join our team. You'll help customers find the right wireless solutions by selling phones, plans,…
Added 1 hour ago
MC
Financial Services Representative - Full Time - 18 Month Contract
Meridian Credit Union
Owen Sound, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 1 hour ago
EC
Financial Services Representative
East Coast Credit Union
Sheet Harbour 36, NS
- Part-time
…Representative in our sheet Harbour branch. Reporting to the Assistant Manager, the successful applicant will be responsible for providing counter and telephone service to current and…

Acturis Limited

Technical Customer Support Manager

Victoria, BC, Canada

The base salary range for this role is between $90,000.00 and $100,000.00. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this role is between $90,000.00 and $100,000.00.
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

About Acturis

Acturis is a leading software-as-a-service platform supporting the Canadian insurance market. Founded in 2000, Acturis supports more than 50,000 users across the UK, Canada, Ireland, France and Poland. Our cloud-based platform powers brokers, insurers and MGAs across personal, commercial and specialty lines, enabling efficient trading, data-driven decisions and seamless digital workflows.

Acturis is supporting a growing community of Canadian brokers and insurers through a modern, digital-first trading platform. The Acturis Platform is part of the Acturis Group.

At the Acturis Canada Headquarters in Victoria, you’ll enjoy:

A 15-minute walk from downtown Victoria, with patio access and nearby fitness facilities.
Hybrid working, with up to three days per week from home following the training period.
Competitive salary with annual performance reviews.
100% employer-paid benefits and Group RRSP matching after three months.
20 paid vacation days, plus all British Columbia statutory holidays.
Eligibility for bonus and share incentive programmes.

The Role

As Technical Customer Support Manager, you will lead the Canadian Technical Support team, driving service performance, team development, and operational effectiveness. You will build a high-performing culture by developing leaders, supporting employee growth, and setting clear expectations. Working closely with UK Customer Support leadership, you will promote consistency and share best practices across regions. Using data and customer insights, you will prioritize improvements, address performance challenges, and support future growth. You will also serve as a senior escalation point for customers and internal stakeholders.

What You'll Be Responsible For

People Leadership and Team Culture

Foster a positive, inclusive, and customer-focused culture, setting clear expectations and accountability across the team.
Coach and develop leaders and employees through feedback, career development, succession planning, and knowledge sharing.
Maintain strong engagement and address performance or people-related issues promptly and effectively.

Operational Ownership and Service Performance

Lead day-to-day service delivery, ensuring high standards of quality, responsiveness, and customer outcomes.
Use performance data and customer insights to set priorities, manage risks, and drive continuous improvement.
Plan team capacity, structure, and processes to support operational efficiency and future growth.

Leading Through Others

Empower leaders and team members through clear delegation, decision-making authority, and accountability.
Establish scalable processes, routines, and feedback mechanisms that support consistent performance and improvement.

Customer and Stakeholder Leadership

Act as a senior escalation point for complex customer issues and major service incidents.
Build strong cross-functional relationships and communicate priorities, risks, and performance effectively.
Use customer and stakeholder feedback to improve service quality and prevent recurring issues.

Recruitment, Onboarding and Capability

Lead workforce planning and recruitment to ensure the team has the skills and capacity required for success.
Continuously improve onboarding, training, and development programs to build current and future capability.

About You

You will be a strong and credible people leader who is comfortable taking ownership of a growing support operation and combines empathy and coaching with clear expectations, sound judgement and the confidence to make difficult decisions when required.

This role could be a good fit if you have:

Demonstrable experience leading and developing a technical support, service desk or customer support team.
A strong record of improving team performance, engagement and capability through other leaders and team members.
Experience giving constructive feedback and handling performance concerns or difficult management situations.
Ability to use service, customer and workforce data to understand performance and make evidence-based decisions.
Technical curiosity and the ability to learn systems and processes quickly. Deep prior knowledge of the Acturis platform is not required.
Based in, or willing to relocate to, Victoria, British Columbia.

The following experience is welcome but not required:

Experience in the insurance industry.
Experience leading a growing or changing support operation.
Experience developing team leaders, supervisors or other people managers.
Proficiency or fluency in French.

The base salary range for this role is between $90,000.00 and $100,000.00. This is a guideline and actual compensation will reflect the successful candidate’s experience and fit for the responsibilities of the role.

Apply

We would love to hear from you and understand how your experience could help us build the next stage of Technical Support in Canada.

We’re proud to be an equal opportunity employer and believe diverse teams drive innovation.

If you need accommodation during the recruitment process, please contact recruitment@acturis.ca.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the Canadian Technical Support team, developing a customer-focused culture and improving service quality, responsiveness, and operational performance. Manage escalations and stakeholder relationships while building team capacity, leadership capability, and scalable processes for future growth.

Requirements

Candidates should have experience leading and developing a technical support, service desk, or customer support team, with a record of improving performance and capability. They should be able to use service and workforce data to make sound decisions, handle performance concerns, learn technical systems quickly, and be based in or willing to relocate to Victoria, British Columbia.

Skills

People Leadership
Technical Support Management
Customer Support
Service Delivery
Team Development
Performance Management
Operational Planning
Continuous Improvement
Data-Driven Decision-Making
Stakeholder Management
Workforce Planning
Recruitment
Onboarding and Training
Succession Planning
Incident Management

Benefits

Hybrid Working
Employer-Paid Benefits
Group RRSP Matching
20 Paid Vacation Days
British Columbia Statutory Holidays
Bonus Program
Share Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Service Desk
Insurance
Software-As-A-Service
Acturis Platform
Service Delivery
Customer Outcomes
Performance Data
Customer Insights
Continuous Improvement
Operational Effectiveness
People Leadership
Team Development
Succession Planning
Capacity Planning
Workforce Planning
Recruitment
Onboarding
Training
Customer Escalations
Major Service Incidents
Stakeholder Management
Cross-Functional Collaboration
Feedback Mechanisms
Digital Workflows
Insurance Brokers
Insurers
Managing General Agents
French

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Work requirements

Jobs in Canada