Jobs in Canada

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CG
Assistant Manager of Support Services (6-Month Contract)
Compass Group Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Must have nutritional management certificate or willingness to enroll in course
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LI
Solutions Architect
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Toronto, ON
- Contract
…initiative also includes the implementation of Asset Configuration Manager (ACM) to enable condition-based maintenance strategies and improved asset health…
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UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- $56,100 to $70,100 CAD / year
- Full-time
We offer a competitive salary with a range of attractive benefits and corporate discounts. Also, we offer training throughout your career to support and guide your professional development.
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CG
Environmental Services Manager , Senior Living (Contract)
Compass Group Canada
Windsor, ON
- Full-time
Now, If You Were To Come On Board As An Environmental Services Manager, We’d Ask You To Do The Following For Us
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TS
Territory Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Territory Manager drives sustainable sales growth, profitability, and account development within the assigned territory by promoting and selling the Company's products and services to…
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DG
Chef exécutif - Executive Chef - Campement minier (Fly-in, Fly-out)
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- Full-time
Diploma in Hospitality Management, Culinary Arts, or an equivalent combination of technical training and related experience;
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A|
Imaging Specialist (5-month contract)
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Calgary, AB
- Full-time
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B
Automation Project Manager
Boccard
Montreal, QC
- Full-time
The Automation Project Manager is responsible for overseeing the successful execution of automation projects, with a primary focus on the Electrical, Industrial IT, and Automation (EIA)…
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VB
Financial Planning and Analysis Manager
Vaco by Highspring
Calgary, AB
- $110,000 to $140,000 CAD / year
- Full-time
Our client is a geoscience and consulting business. They are looking for a Finance Manager, FP&A to join their team!
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GB
Warehouse Supervisor
Gentek Building Products - Canada
Nanaimo, BC
- $72,000 to $82,000 CAD / year
- Full-time
Reporting To The Branch Manager, The Warehouse Supervisor Coordinates The Activity Of Warehouse Staff And The Movement Of Product In The Warehouse Of Our Distribution Branch. Additionally,…
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shift supervisor - Store# 10315, 4060 CH DE LA COTE-DE-LIESSE
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Mont-Royal, QC
- Full-time
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CC
Human Resources Manager
Cintas Canada
London, ON
- Full-time
Cintas is seeking a Human Resources Manager II to oversee all general areas of human resources. Responsibilities include managing turnover, recruiting, payroll and benefits administration;…
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KG
Operations Supervisor
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London, ON
- Full-time
Perform training of policies, procedures, and Standard Works to ensure processes are followed.
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MC
Buyer
MatchBox Consulting Group
Surrey, BC
- $61,750 to $78,000 CAD / year
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Schedule: Ideally 5 days per week in office, with approximately 5-10% local travel to company sites
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Licensed Practical Nurse
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Nurse A - Registered Nurse
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FB
Regional Sales Director
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Montreal, QC
- Full-time
…This leadership role is also responsible for goal setting, training & development and creating a positive work environment where team members feel valued and are able to achieve established…
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EVONIK Boiler Operator
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Morrisburg, ON
- Full-time
Provide recommendations for improvements to equipment, operations, training, workflows, etc.
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DA
Assistant Human Resources Manager – Destination Auto Group
Destination Auto Group
Burnaby, BC
- $80,000 to $90,000 CAD / year
- Full-time
Prepare employee documentation and identify opportunities to improve HR policies, processes, systems, training, templates, and manager resources.
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Senior Flavorist (Sr. Manager Taste Creation)
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Investigations Manager
Government of Alberta
AB
Classification: Management Manager Zone 2 (M41Z2)

Acturis Limited

Technical Customer Support Manager

Victoria, BC, Canada

The base salary range for this role is between $90,000.00 and $100,000.00. · Full-time

Apply on LinkedIn About employer

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Job details

Pay: The base salary range for this role is between $90,000.00 and $100,000.00.
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

About Acturis

Acturis is a leading software-as-a-service platform supporting the Canadian insurance market. Founded in 2000, Acturis supports more than 50,000 users across the UK, Canada, Ireland, France and Poland. Our cloud-based platform powers brokers, insurers and MGAs across personal, commercial and specialty lines, enabling efficient trading, data-driven decisions and seamless digital workflows.

Acturis is supporting a growing community of Canadian brokers and insurers through a modern, digital-first trading platform. The Acturis Platform is part of the Acturis Group.

At the Acturis Canada Headquarters in Victoria, you’ll enjoy:

A 15-minute walk from downtown Victoria, with patio access and nearby fitness facilities.
Hybrid working, with up to three days per week from home following the training period.
Competitive salary with annual performance reviews.
100% employer-paid benefits and Group RRSP matching after three months.
20 paid vacation days, plus all British Columbia statutory holidays.
Eligibility for bonus and share incentive programmes.

The Role

As Technical Customer Support Manager, you will lead the Canadian Technical Support team, driving service performance, team development, and operational effectiveness. You will build a high-performing culture by developing leaders, supporting employee growth, and setting clear expectations. Working closely with UK Customer Support leadership, you will promote consistency and share best practices across regions. Using data and customer insights, you will prioritize improvements, address performance challenges, and support future growth. You will also serve as a senior escalation point for customers and internal stakeholders.

What You'll Be Responsible For

People Leadership and Team Culture

Foster a positive, inclusive, and customer-focused culture, setting clear expectations and accountability across the team.
Coach and develop leaders and employees through feedback, career development, succession planning, and knowledge sharing.
Maintain strong engagement and address performance or people-related issues promptly and effectively.

Operational Ownership and Service Performance

Lead day-to-day service delivery, ensuring high standards of quality, responsiveness, and customer outcomes.
Use performance data and customer insights to set priorities, manage risks, and drive continuous improvement.
Plan team capacity, structure, and processes to support operational efficiency and future growth.

Leading Through Others

Empower leaders and team members through clear delegation, decision-making authority, and accountability.
Establish scalable processes, routines, and feedback mechanisms that support consistent performance and improvement.

Customer and Stakeholder Leadership

Act as a senior escalation point for complex customer issues and major service incidents.
Build strong cross-functional relationships and communicate priorities, risks, and performance effectively.
Use customer and stakeholder feedback to improve service quality and prevent recurring issues.

Recruitment, Onboarding and Capability

Lead workforce planning and recruitment to ensure the team has the skills and capacity required for success.
Continuously improve onboarding, training, and development programs to build current and future capability.

About You

You will be a strong and credible people leader who is comfortable taking ownership of a growing support operation and combines empathy and coaching with clear expectations, sound judgement and the confidence to make difficult decisions when required.

This role could be a good fit if you have:

Demonstrable experience leading and developing a technical support, service desk or customer support team.
A strong record of improving team performance, engagement and capability through other leaders and team members.
Experience giving constructive feedback and handling performance concerns or difficult management situations.
Ability to use service, customer and workforce data to understand performance and make evidence-based decisions.
Technical curiosity and the ability to learn systems and processes quickly. Deep prior knowledge of the Acturis platform is not required.
Based in, or willing to relocate to, Victoria, British Columbia.

The following experience is welcome but not required:

Experience in the insurance industry.
Experience leading a growing or changing support operation.
Experience developing team leaders, supervisors or other people managers.
Proficiency or fluency in French.

The base salary range for this role is between $90,000.00 and $100,000.00. This is a guideline and actual compensation will reflect the successful candidate’s experience and fit for the responsibilities of the role.

Apply

We would love to hear from you and understand how your experience could help us build the next stage of Technical Support in Canada.

We’re proud to be an equal opportunity employer and believe diverse teams drive innovation.

If you need accommodation during the recruitment process, please contact recruitment@acturis.ca.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the Canadian Technical Support team, developing a customer-focused culture and improving service quality, responsiveness, and operational performance. Manage escalations and stakeholder relationships while building team capacity, leadership capability, and scalable processes for future growth.

Requirements

Candidates should have experience leading and developing a technical support, service desk, or customer support team, with a record of improving performance and capability. They should be able to use service and workforce data to make sound decisions, handle performance concerns, learn technical systems quickly, and be based in or willing to relocate to Victoria, British Columbia.

Skills

People Leadership
Technical Support Management
Customer Support
Service Delivery
Team Development
Performance Management
Operational Planning
Continuous Improvement
Data-Driven Decision-Making
Stakeholder Management
Workforce Planning
Recruitment
Onboarding and Training
Succession Planning
Incident Management

Benefits

Hybrid Working
Employer-Paid Benefits
Group RRSP Matching
20 Paid Vacation Days
British Columbia Statutory Holidays
Bonus Program
Share Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Service Desk
Insurance
Software-As-A-Service
Acturis Platform
Service Delivery
Customer Outcomes
Performance Data
Customer Insights
Continuous Improvement
Operational Effectiveness
People Leadership
Team Development
Succession Planning
Capacity Planning
Workforce Planning
Recruitment
Onboarding
Training
Customer Escalations
Major Service Incidents
Stakeholder Management
Cross-Functional Collaboration
Feedback Mechanisms
Digital Workflows
Insurance Brokers
Insurers
Managing General Agents
French

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Work requirements

Jobs in Canada