Jobs in Canada

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DA
Assistant Human Resources Manager – Destination Auto Group
Destination Auto Group
Burnaby, BC
- $80,000 to $90,000 CAD / year
- Full-time
This is a senior, hands-on role for an HR professional who can confidently manage day-to-day employee matters, build trusted relationships across our dealerships, and provide effective…
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Senior Flavorist (Sr. Manager Taste Creation)
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Granby, QC
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Senior Siebel Developer
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Toronto, ON · Downtown Toronto (Ryerson), Ontario
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Toronto, ON · Willowdale East (Newtonbrook), Ontario
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Inspection and NDE Services - Eddy Current Testing
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Kitchener, ON
Prepare detailed process steps following direction from more senior/professional staff.
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Senior NDE Inspector - Eddy Current
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Kitchener, ON
As our Senior Technical Specialist, Balance of Plant Eddy Current you will be accountable for the end-to-end planning, preparation, and successful execution of Balance of Plant Eddy Current…
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Specialist, Operations and Finance Innovation
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Investigations Manager
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AB
Managing unit financial resources in accordance with government procedures, and raising emerging issues concerning unit finances to senior/executive leadership
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Marketing Lead
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Remote, Canada
- Full-time
- Remote
You have worked closely with founders or senior leadership as a true business partner
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Ingénieur.e - Commandes de vol électriques (Fly-By-Wire) et secondaires
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Remote, Canada
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…systèmes de commandes de vol de pointe. En tant qu’Ingénieur(e) senior Fly-By-Wire, vous jouerez un rôle clé dans l’intégration et la certification de technologies critiques sur des…
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Digital UAT, Menu & Pricing Coordinator
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Vaughan, ON
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This role must have…
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Senior Software Engineering Specialist
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Toronto, ON · Greater Toronto Area, ON
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The Senior Salesforce Software Developer is accountable for end-to-end delivery of software outcomes across a pod, product, or platform workstream. The role applies advanced technical…
Added 15 mins ago
ES
Senior Substation Engineer - Protection & Control
ENTRUST Solutions Group
Calgary, AB
- Full-time
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Added 15 mins ago
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Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays
Added 15 mins ago
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Senior Cost Consultant (Estimator/Quantity Surveyor)
BTY Group
Calgary, AB
- $80,000 to $120,000 CAD / year
- Full-time
Our Cost Management team is looking for a Senior Cost Consultant to join our Calgary team.
Added 15 mins ago
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Assistant Director, Camp Experience
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Toronto, ON
- $66,238 to $82,798 CAD / year
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…and daily management of camp staff. This key member of our Senior Camps team will be front facing on engagement and collaboration with parents, staff and campers, to ensure an exceptional,…
Added 15 mins ago
RB
Manager Finance
Rogers Bank
Toronto, ON
- Full-time
…Rogers Bank. The successful candidate will work closely with the Senior Manager of Finance to prepare and review business cases and manage the capital expenditure (Capex) processes. This…
Added 15 mins ago
KV
Director, Private Capital Investments
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Toronto, ON
- Full-time
…action. Working closely with portfolio company leaders, Kilmer senior leadership, external advisors, and a team of two Managers, you will help strengthen businesses over the long term while…
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Dynamics CRM/D365 CE Platform Senior Technical Architect
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Longueuil, QC
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Section Title: Must Have Skills · Must Have Skills
Added 15 mins ago
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Building Systems Officer (Fire Life Safety Systems)
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Ottawa, ON · Greater Ottawa Metropolitan Area
- $45.97 to $53.01 CAD / hour
- Full-time
…programs on assigned building systems. Under the guidance of the Senior Manager, Asset Management, Operations, the Building System Officer will complete inspections, evaluations, estimates,…
Added 15 mins ago
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Senior Consultant, Logistics & Distribution, Supply Chain & Network Operation
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Toronto, ON
- Full-time
Deloitte Canada is seeking an experienced Senior Consultant to join our Supply Chain & Network Operations practice, with a focus on Logistics & Distribution.
Added 15 mins ago
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Manager Valuations
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Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
…the Company’s investment property portfolio. Reporting to the Senior Manager, Valuations, the Manager will perform and review property-level valuations, manage assigned aspects of the…
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Dynamics CRM Senior Technical Architect
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Acturis Limited

Technical Customer Support Manager

Victoria, BC, Canada

The base salary range for this role is between $90,000.00 and $100,000.00. · Full-time

Apply on LinkedIn About employer

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Job details

Pay: The base salary range for this role is between $90,000.00 and $100,000.00.
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

About Acturis

Acturis is a leading software-as-a-service platform supporting the Canadian insurance market. Founded in 2000, Acturis supports more than 50,000 users across the UK, Canada, Ireland, France and Poland. Our cloud-based platform powers brokers, insurers and MGAs across personal, commercial and specialty lines, enabling efficient trading, data-driven decisions and seamless digital workflows.

Acturis is supporting a growing community of Canadian brokers and insurers through a modern, digital-first trading platform. The Acturis Platform is part of the Acturis Group.

At the Acturis Canada Headquarters in Victoria, you’ll enjoy:

A 15-minute walk from downtown Victoria, with patio access and nearby fitness facilities.
Hybrid working, with up to three days per week from home following the training period.
Competitive salary with annual performance reviews.
100% employer-paid benefits and Group RRSP matching after three months.
20 paid vacation days, plus all British Columbia statutory holidays.
Eligibility for bonus and share incentive programmes.

The Role

As Technical Customer Support Manager, you will lead the Canadian Technical Support team, driving service performance, team development, and operational effectiveness. You will build a high-performing culture by developing leaders, supporting employee growth, and setting clear expectations. Working closely with UK Customer Support leadership, you will promote consistency and share best practices across regions. Using data and customer insights, you will prioritize improvements, address performance challenges, and support future growth. You will also serve as a senior escalation point for customers and internal stakeholders.

What You'll Be Responsible For

People Leadership and Team Culture

Foster a positive, inclusive, and customer-focused culture, setting clear expectations and accountability across the team.
Coach and develop leaders and employees through feedback, career development, succession planning, and knowledge sharing.
Maintain strong engagement and address performance or people-related issues promptly and effectively.

Operational Ownership and Service Performance

Lead day-to-day service delivery, ensuring high standards of quality, responsiveness, and customer outcomes.
Use performance data and customer insights to set priorities, manage risks, and drive continuous improvement.
Plan team capacity, structure, and processes to support operational efficiency and future growth.

Leading Through Others

Empower leaders and team members through clear delegation, decision-making authority, and accountability.
Establish scalable processes, routines, and feedback mechanisms that support consistent performance and improvement.

Customer and Stakeholder Leadership

Act as a senior escalation point for complex customer issues and major service incidents.
Build strong cross-functional relationships and communicate priorities, risks, and performance effectively.
Use customer and stakeholder feedback to improve service quality and prevent recurring issues.

Recruitment, Onboarding and Capability

Lead workforce planning and recruitment to ensure the team has the skills and capacity required for success.
Continuously improve onboarding, training, and development programs to build current and future capability.

About You

You will be a strong and credible people leader who is comfortable taking ownership of a growing support operation and combines empathy and coaching with clear expectations, sound judgement and the confidence to make difficult decisions when required.

This role could be a good fit if you have:

Demonstrable experience leading and developing a technical support, service desk or customer support team.
A strong record of improving team performance, engagement and capability through other leaders and team members.
Experience giving constructive feedback and handling performance concerns or difficult management situations.
Ability to use service, customer and workforce data to understand performance and make evidence-based decisions.
Technical curiosity and the ability to learn systems and processes quickly. Deep prior knowledge of the Acturis platform is not required.
Based in, or willing to relocate to, Victoria, British Columbia.

The following experience is welcome but not required:

Experience in the insurance industry.
Experience leading a growing or changing support operation.
Experience developing team leaders, supervisors or other people managers.
Proficiency or fluency in French.

The base salary range for this role is between $90,000.00 and $100,000.00. This is a guideline and actual compensation will reflect the successful candidate’s experience and fit for the responsibilities of the role.

Apply

We would love to hear from you and understand how your experience could help us build the next stage of Technical Support in Canada.

We’re proud to be an equal opportunity employer and believe diverse teams drive innovation.

If you need accommodation during the recruitment process, please contact recruitment@acturis.ca.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the Canadian Technical Support team, developing a customer-focused culture and improving service quality, responsiveness, and operational performance. Manage escalations and stakeholder relationships while building team capacity, leadership capability, and scalable processes for future growth.

Requirements

Candidates should have experience leading and developing a technical support, service desk, or customer support team, with a record of improving performance and capability. They should be able to use service and workforce data to make sound decisions, handle performance concerns, learn technical systems quickly, and be based in or willing to relocate to Victoria, British Columbia.

Skills

People Leadership
Technical Support Management
Customer Support
Service Delivery
Team Development
Performance Management
Operational Planning
Continuous Improvement
Data-Driven Decision-Making
Stakeholder Management
Workforce Planning
Recruitment
Onboarding and Training
Succession Planning
Incident Management

Benefits

Hybrid Working
Employer-Paid Benefits
Group RRSP Matching
20 Paid Vacation Days
British Columbia Statutory Holidays
Bonus Program
Share Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Service Desk
Insurance
Software-As-A-Service
Acturis Platform
Service Delivery
Customer Outcomes
Performance Data
Customer Insights
Continuous Improvement
Operational Effectiveness
People Leadership
Team Development
Succession Planning
Capacity Planning
Workforce Planning
Recruitment
Onboarding
Training
Customer Escalations
Major Service Incidents
Stakeholder Management
Cross-Functional Collaboration
Feedback Mechanisms
Digital Workflows
Insurance Brokers
Insurers
Managing General Agents
French

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Work requirements

Jobs in Canada