Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 14 mins ago
PE
Structural Steel Estimator
PTW Energy Services
Calgary, AB
- Full-time
Experience with estimating and take-off software such as Tekla EPM (FabTrol), FabSuite, Bluebeam Revu, PlanSwift, Tekla Structures, SDS/2, or equivalent platforms is preferred.
Added 14 mins ago
FH
Registered Nurse, Forensic Nursing Services Emergency - Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $41.42 to $59.52 CAD / hour
- Other
Added 14 mins ago
AT
Operations Research Developer
Air Transat
Montreal, QC
- Full-time
…analytical concepts into scalable, reliable, and high-performing software applications that deliver tangible business…
Added 14 mins ago
BG
Senior Cost Consultant (Estimator/Quantity Surveyor)
BTY Group
Calgary, AB
- $80,000 to $120,000 CAD / year
- Full-time
Undertake detailed measurement and quantification of materials using BTY’s measurement software, preparing estimates in accordance with CIQS Rules of Measurement and in elemental format…
Added 14 mins ago
G
Développeur(euse) logiciel - Fabrication / Software Developer - Manufacturing
Genetec
Montreal, QC
- Full-time
Join a multidisciplinary team at the heart of manufacturing operations, where software development meets electronics and product innovation.
Added 14 mins ago
LS
Développeur.euse/ Developer NetSuite
LIDD Supply Chain Consultants
Montreal, QC
- Full-time
Our Developer is expected to act as a counselor to our customers on the overall technology roadmap they should pursue, providing a vision of each application's role and where investments…
Added 14 mins ago
R
Database & IT Specialist
Raytheon
Calgary, AB
- Full-time
…addition to core database administration, you will leverage a developer’s toolkit (C#, ASP.Net) and a broad technical background in client/server administration and infrastructure. This is…
Added 14 mins ago
RI
Dynamics CRM/D365 CE Platform Senior Technical Architect
Raas Infotek
Longueuil, QC
- Contract
Section Title: Must Have Skills · Must Have Skills
Added 14 mins ago
AW
Estimator
Agilus Work Solutions
Montreal, QC
- Full-time
Proficiency with Microsoft Excel and estimating/cost analysis software.
Added 14 mins ago
BC
Department Manager, Industrial Electricity
BBA Consultants
Montreal, QC
- Full-time
Strong knowledge of design tools, office software and engineering methods applicable to electrical projects
Added 14 mins ago
MS
Sr Engineer - RF + Digital Design
Motorola Solutions
Concord, ON
- Full-time
…individual will work with a diverse group of engineers and software developers to architect and implement mission critical…
Added 14 mins ago
RI
Dynamics CRM Senior Technical Architect
Raas Infotek
Longueuil, QC
- Contract
Section Title: Must Have Skills · Must Have Skills
Added 14 mins ago
S
Director of Labour & Crew Development
Stagevision
Mississauga, ON
- $105,000 to $125,000 CAD / year
- Full-time
Valid driver’s licence required, and the ability to lift equipment safely
Added 14 mins ago
CL
R&I - Manager - Research & Innovation (Hot Pour)
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
Ensure that R&I personnel record all formulas, procedures, test results, and observations in the R&I formulation software (COPTIS), following good documentation practices and standard…
Added 14 mins ago
AL
Technical Customer Support Manager
Acturis Limited
Victoria, BC
- Full-time
Hybrid working, with up to three days per week from home following the training period
Added 14 mins ago
TU
Student Experience Research & Assessment Analyst
The University of British Columbia
Kelowna, BC
- $7,727.33 to $11,112 CAD / month
- Part-time
Added 14 mins ago
D-
Développeur ERP
DELAN - IT Talent Solutions
Mirabel, QC
- Full-time
The ERP Developer will be responsible for evolving a distribution ERP and its connected applications relying on SQL, REST APIs and automation.
Added 14 mins ago
MI
Salesforce Configuration Developer (Salesforce FSC)
Maarut Inc
Montreal, QC
- Contract
…administration and user support is not a fit, nor is a non-Salesforce developer. FSC is required, even as partial exposure, and must be tied to a project on the…
Added 14 mins ago
BI
Senior Dotnet Developer
Bull Information Technology and Services
Toronto, ON
- Full-time
Added 14 mins ago
ZS
Sr. Developer : C#, .NET, .NET Core 6.0+, Snowflake
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Added 14 mins ago
N(
Vice President, Global Quality Assurance & Regulatory Affairs
NDI (Northern Digital Inc.)
Waterloo, ON
- Full-time
Provide executive oversight of design, software, and manufacturing process quality, ensuring appropriate design controls, verification, validation, and risk management throughout the…
Added 14 mins ago
TM
Data Platform Developer
Tech Manitoba
Winnipeg, MB
- Internship
Under the direction of the Enterprise Analytics Solutions Lead, the Data Platform Developer plays a pivotal role in implementing and operationalizing Manitoba Hydro's Enterprise Data &…
Added 14 mins ago
SM
RQ11845 – Software Developer – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week · Onsite Requirement: 5 days per week
Added 14 mins ago
TI
Salesforce Revenue Cloud Architect
Tekgence Inc
Toronto, ON
- Contract
Must have Salesforce developer or admin certification including 3+ years of Salesforce development experience with OmniStudio, Salesforce Flow, DocuSign, Apex, Lightning Web Components,…
Added 14 mins ago
IS
Automation Tester with (AI, Selenium & Playwright)
Iris Software Inc.
Toronto, ON
- Contract
…closely with development and product teams to ensure high-quality software…

Acturis Limited

Technical Customer Support Manager

Victoria, BC, Canada

The base salary range for this role is between $90,000.00 and $100,000.00. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this role is between $90,000.00 and $100,000.00.
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

About Acturis

Acturis is a leading software-as-a-service platform supporting the Canadian insurance market. Founded in 2000, Acturis supports more than 50,000 users across the UK, Canada, Ireland, France and Poland. Our cloud-based platform powers brokers, insurers and MGAs across personal, commercial and specialty lines, enabling efficient trading, data-driven decisions and seamless digital workflows.

Acturis is supporting a growing community of Canadian brokers and insurers through a modern, digital-first trading platform. The Acturis Platform is part of the Acturis Group.

At the Acturis Canada Headquarters in Victoria, you’ll enjoy:

A 15-minute walk from downtown Victoria, with patio access and nearby fitness facilities.
Hybrid working, with up to three days per week from home following the training period.
Competitive salary with annual performance reviews.
100% employer-paid benefits and Group RRSP matching after three months.
20 paid vacation days, plus all British Columbia statutory holidays.
Eligibility for bonus and share incentive programmes.

The Role

As Technical Customer Support Manager, you will lead the Canadian Technical Support team, driving service performance, team development, and operational effectiveness. You will build a high-performing culture by developing leaders, supporting employee growth, and setting clear expectations. Working closely with UK Customer Support leadership, you will promote consistency and share best practices across regions. Using data and customer insights, you will prioritize improvements, address performance challenges, and support future growth. You will also serve as a senior escalation point for customers and internal stakeholders.

What You'll Be Responsible For

People Leadership and Team Culture

Foster a positive, inclusive, and customer-focused culture, setting clear expectations and accountability across the team.
Coach and develop leaders and employees through feedback, career development, succession planning, and knowledge sharing.
Maintain strong engagement and address performance or people-related issues promptly and effectively.

Operational Ownership and Service Performance

Lead day-to-day service delivery, ensuring high standards of quality, responsiveness, and customer outcomes.
Use performance data and customer insights to set priorities, manage risks, and drive continuous improvement.
Plan team capacity, structure, and processes to support operational efficiency and future growth.

Leading Through Others

Empower leaders and team members through clear delegation, decision-making authority, and accountability.
Establish scalable processes, routines, and feedback mechanisms that support consistent performance and improvement.

Customer and Stakeholder Leadership

Act as a senior escalation point for complex customer issues and major service incidents.
Build strong cross-functional relationships and communicate priorities, risks, and performance effectively.
Use customer and stakeholder feedback to improve service quality and prevent recurring issues.

Recruitment, Onboarding and Capability

Lead workforce planning and recruitment to ensure the team has the skills and capacity required for success.
Continuously improve onboarding, training, and development programs to build current and future capability.

About You

You will be a strong and credible people leader who is comfortable taking ownership of a growing support operation and combines empathy and coaching with clear expectations, sound judgement and the confidence to make difficult decisions when required.

This role could be a good fit if you have:

Demonstrable experience leading and developing a technical support, service desk or customer support team.
A strong record of improving team performance, engagement and capability through other leaders and team members.
Experience giving constructive feedback and handling performance concerns or difficult management situations.
Ability to use service, customer and workforce data to understand performance and make evidence-based decisions.
Technical curiosity and the ability to learn systems and processes quickly. Deep prior knowledge of the Acturis platform is not required.
Based in, or willing to relocate to, Victoria, British Columbia.

The following experience is welcome but not required:

Experience in the insurance industry.
Experience leading a growing or changing support operation.
Experience developing team leaders, supervisors or other people managers.
Proficiency or fluency in French.

The base salary range for this role is between $90,000.00 and $100,000.00. This is a guideline and actual compensation will reflect the successful candidate’s experience and fit for the responsibilities of the role.

Apply

We would love to hear from you and understand how your experience could help us build the next stage of Technical Support in Canada.

We’re proud to be an equal opportunity employer and believe diverse teams drive innovation.

If you need accommodation during the recruitment process, please contact recruitment@acturis.ca.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the Canadian Technical Support team, developing a customer-focused culture and improving service quality, responsiveness, and operational performance. Manage escalations and stakeholder relationships while building team capacity, leadership capability, and scalable processes for future growth.

Requirements

Candidates should have experience leading and developing a technical support, service desk, or customer support team, with a record of improving performance and capability. They should be able to use service and workforce data to make sound decisions, handle performance concerns, learn technical systems quickly, and be based in or willing to relocate to Victoria, British Columbia.

Skills

People Leadership
Technical Support Management
Customer Support
Service Delivery
Team Development
Performance Management
Operational Planning
Continuous Improvement
Data-Driven Decision-Making
Stakeholder Management
Workforce Planning
Recruitment
Onboarding and Training
Succession Planning
Incident Management

Benefits

Hybrid Working
Employer-Paid Benefits
Group RRSP Matching
20 Paid Vacation Days
British Columbia Statutory Holidays
Bonus Program
Share Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Service Desk
Insurance
Software-As-A-Service
Acturis Platform
Service Delivery
Customer Outcomes
Performance Data
Customer Insights
Continuous Improvement
Operational Effectiveness
People Leadership
Team Development
Succession Planning
Capacity Planning
Workforce Planning
Recruitment
Onboarding
Training
Customer Escalations
Major Service Incidents
Stakeholder Management
Cross-Functional Collaboration
Feedback Mechanisms
Digital Workflows
Insurance Brokers
Insurers
Managing General Agents
French

Report this job

Work requirements

Jobs in Canada