Jobs in Canada

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Added 12 mins ago
BO
Data and Analytics Specialist
Bank of Canada
Ottawa, ON
- Full-time
Find out more about the next steps in our Recruitment process .
Added 12 mins ago
CG
Environmental Services Manager , Senior Living (Contract)
Compass Group Canada
Windsor, ON
- Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 12 mins ago
BD
Manager, Financial Reporting
Black Diamond Group
Calgary, AB
- Full-time
We are seeking a detail-oriented and strategic Manager, Financial Reporting to join our Corporate Finance team in Calgary. Reporting to the Corporate Controller, this role plays a critical…
Added 12 mins ago
S
Data Scientist (Aerospace)
SOTI
Mississauga, ON
- Full-time
Lead defined AI/ML work packages spanning data strategy, modelling, integration, evaluation, deployment, monitoring, and technical documentation.
Added 12 mins ago
BO
Senior Financial Management Specialist
Bank of Canada
Ottawa, ON
- Temporary
Find out more about the next steps in our Recruitment process .
Added 12 mins ago
BO
Application Development Lead - Artificial Intelligence
Bank of Canada
Ottawa, ON
- Temporary
Find out more about the next steps in our Recruitment process .
Added 12 mins ago
MF
Director, Channel Strategy & Execution - QSR, Chain & C-Store
McCain Foods
Toronto, ON
- Full-time
Lead, develop, and coach team members while building a strong internal talent pipeline and succession plans.
Added 12 mins ago
H
Nurse A - Registered Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
Capability to lead self: Demonstrates character
Added 12 mins ago
F
Parts Journeyperson (Chargehand)
Finning
Cranbrook, BC
- Full-time
Self-motivated with outstanding leadership skills and the willingness to contribute positively to a quality team environment
Added 12 mins ago
Senior Flavorist (Sr. Manager Taste Creation)
Kerry
Granby, QC
…best for customers and Kerry. The Senior Flavorist extends team capability through collaboration, mentoring and training, and works with customers, flavorists, sensory scientists,…
Added 12 mins ago
Manager, Planning & Estimating, Pacific Link
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Manager, Planning & Estimating, Pacific Link. In this position, you will…
Added 12 mins ago
SD
Systems Testing Specialist
Symbiotic Digital
ON · Downtown Toronto (Central Bay Street), Ontario
- Contract
We are seeking a Systems Testing/QA Specialist to lead and
Added 12 mins ago
SD
Oracle HCM Systems Administrator
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
support enterprise recruitment platforms by administering, configuring,
Added 12 mins ago
Inspection and NDE Services - Eddy Current Testing
BWXT
Kitchener, ON
Lead with assembly, testing and refurbishing of equipment prior to site deployment.
Added 12 mins ago
Senior NDE Inspector - Eddy Current
BWXT
Kitchener, ON
Function as the lead technical resource for addressing inspection issues.
Added 12 mins ago
Specialist, Operations and Finance Innovation
EY
Toronto, ON
…across both the partner talent and financial life cycles. As a team of problem solvers, we are committed to resolving complex business issues and providing comprehensive support from…
Added 12 mins ago
VC
Développeur·se de produits IA | AI Product Developer
Valsoft Corporation
Remote, Canada
- $80,000 to $100,000 CAD / year
- Remote
Added 12 mins ago
VC
AI Product Developer
Valsoft Corporation
Remote, Canada
- $80,000 to $100,000 CAD / year
- Remote
Help lead one of DemandBridge’s biggest initiatives: completely modernizing an ERP by rebuilding it from the ground up. Within a lean, startup-like team, you’ll build the product using…
Added 12 mins ago
Investigations Manager
Government of Alberta
AB
Develop Self and Others: You lead, coaches and mentor an integrated team including GoA Investigators and seconded police officers, emphasizing leadership development, strategic thinking,…
Added 12 mins ago
MF
Senior Software Engineering Specialist
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any…
Added 12 mins ago
C
Billing Quality Lead
CarePartners
Waterloo, ON
- Full-time
We are currently looking for someone to join our team in the role of Billing Quality Lead in our Waterloo office. The ideal candidate will have a strong customer-service focused attitude…
Added 27 mins ago
OP
Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays
Added 27 mins ago
BH
Assistant Director, Camp Experience
Branksome Hall
Toronto, ON
- $66,238 to $82,798 CAD / year
- Full-time
Staff Support and Development - support the Director with staff recruitment including sourcing, interviewing, selection, and onboarding; lead the development and implementation of staff…
Added 27 mins ago
SA
Human Resources Manager
Savage Arms (Canada), Inc.
Lakefield, ON
- Full-time
Lead full-cycle recruitment process, workforce planning, employee onboarding, and retention initiatives, including analysis of turnover and exit interview trends.
Added 27 mins ago
RE
AVP Sales, Commercial Financing
RedBranch Executive Search & Recruitment
Vancouver, BC
- Full-time
…are seeking an experienced commercial lending professional to lead and develop a NEW Vancouver based Origination Team as the AVP Sales, Commercial…

Acturis Limited

Technical Customer Support Manager

Victoria, BC, Canada

The base salary range for this role is between $90,000.00 and $100,000.00. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this role is between $90,000.00 and $100,000.00.
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

About Acturis

Acturis is a leading software-as-a-service platform supporting the Canadian insurance market. Founded in 2000, Acturis supports more than 50,000 users across the UK, Canada, Ireland, France and Poland. Our cloud-based platform powers brokers, insurers and MGAs across personal, commercial and specialty lines, enabling efficient trading, data-driven decisions and seamless digital workflows.

Acturis is supporting a growing community of Canadian brokers and insurers through a modern, digital-first trading platform. The Acturis Platform is part of the Acturis Group.

At the Acturis Canada Headquarters in Victoria, you’ll enjoy:

A 15-minute walk from downtown Victoria, with patio access and nearby fitness facilities.
Hybrid working, with up to three days per week from home following the training period.
Competitive salary with annual performance reviews.
100% employer-paid benefits and Group RRSP matching after three months.
20 paid vacation days, plus all British Columbia statutory holidays.
Eligibility for bonus and share incentive programmes.

The Role

As Technical Customer Support Manager, you will lead the Canadian Technical Support team, driving service performance, team development, and operational effectiveness. You will build a high-performing culture by developing leaders, supporting employee growth, and setting clear expectations. Working closely with UK Customer Support leadership, you will promote consistency and share best practices across regions. Using data and customer insights, you will prioritize improvements, address performance challenges, and support future growth. You will also serve as a senior escalation point for customers and internal stakeholders.

What You'll Be Responsible For

People Leadership and Team Culture

Foster a positive, inclusive, and customer-focused culture, setting clear expectations and accountability across the team.
Coach and develop leaders and employees through feedback, career development, succession planning, and knowledge sharing.
Maintain strong engagement and address performance or people-related issues promptly and effectively.

Operational Ownership and Service Performance

Lead day-to-day service delivery, ensuring high standards of quality, responsiveness, and customer outcomes.
Use performance data and customer insights to set priorities, manage risks, and drive continuous improvement.
Plan team capacity, structure, and processes to support operational efficiency and future growth.

Leading Through Others

Empower leaders and team members through clear delegation, decision-making authority, and accountability.
Establish scalable processes, routines, and feedback mechanisms that support consistent performance and improvement.

Customer and Stakeholder Leadership

Act as a senior escalation point for complex customer issues and major service incidents.
Build strong cross-functional relationships and communicate priorities, risks, and performance effectively.
Use customer and stakeholder feedback to improve service quality and prevent recurring issues.

Recruitment, Onboarding and Capability

Lead workforce planning and recruitment to ensure the team has the skills and capacity required for success.
Continuously improve onboarding, training, and development programs to build current and future capability.

About You

You will be a strong and credible people leader who is comfortable taking ownership of a growing support operation and combines empathy and coaching with clear expectations, sound judgement and the confidence to make difficult decisions when required.

This role could be a good fit if you have:

Demonstrable experience leading and developing a technical support, service desk or customer support team.
A strong record of improving team performance, engagement and capability through other leaders and team members.
Experience giving constructive feedback and handling performance concerns or difficult management situations.
Ability to use service, customer and workforce data to understand performance and make evidence-based decisions.
Technical curiosity and the ability to learn systems and processes quickly. Deep prior knowledge of the Acturis platform is not required.
Based in, or willing to relocate to, Victoria, British Columbia.

The following experience is welcome but not required:

Experience in the insurance industry.
Experience leading a growing or changing support operation.
Experience developing team leaders, supervisors or other people managers.
Proficiency or fluency in French.

The base salary range for this role is between $90,000.00 and $100,000.00. This is a guideline and actual compensation will reflect the successful candidate’s experience and fit for the responsibilities of the role.

Apply

We would love to hear from you and understand how your experience could help us build the next stage of Technical Support in Canada.

We’re proud to be an equal opportunity employer and believe diverse teams drive innovation.

If you need accommodation during the recruitment process, please contact recruitment@acturis.ca.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the Canadian Technical Support team, developing a customer-focused culture and improving service quality, responsiveness, and operational performance. Manage escalations and stakeholder relationships while building team capacity, leadership capability, and scalable processes for future growth.

Requirements

Candidates should have experience leading and developing a technical support, service desk, or customer support team, with a record of improving performance and capability. They should be able to use service and workforce data to make sound decisions, handle performance concerns, learn technical systems quickly, and be based in or willing to relocate to Victoria, British Columbia.

Skills

People Leadership
Technical Support Management
Customer Support
Service Delivery
Team Development
Performance Management
Operational Planning
Continuous Improvement
Data-Driven Decision-Making
Stakeholder Management
Workforce Planning
Recruitment
Onboarding and Training
Succession Planning
Incident Management

Benefits

Hybrid Working
Employer-Paid Benefits
Group RRSP Matching
20 Paid Vacation Days
British Columbia Statutory Holidays
Bonus Program
Share Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Service Desk
Insurance
Software-As-A-Service
Acturis Platform
Service Delivery
Customer Outcomes
Performance Data
Customer Insights
Continuous Improvement
Operational Effectiveness
People Leadership
Team Development
Succession Planning
Capacity Planning
Workforce Planning
Recruitment
Onboarding
Training
Customer Escalations
Major Service Incidents
Stakeholder Management
Cross-Functional Collaboration
Feedback Mechanisms
Digital Workflows
Insurance Brokers
Insurers
Managing General Agents
French

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Work requirements

Jobs in Canada