Jobs in Canada

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TS
Territory Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Will be expected to place or delegate orders appropriately to internal customer service experience team, ensuring service excellence is maintained.
Added just now
R
Sales Advisor - Plumbing
RONA
Rouyn-Noranda, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added just now
CC
Warehouse Associate - Washroom Operator - 2nd Shift - Temporary
Cintas Canada
London, ON
- Full-time
…responsible for safely and accurately loading and unloading customer garments and bulk products into industrial washers and dryers using washroom equipment to set appropriate wash and dry…
Added just now
MC
Buyer
MatchBox Consulting Group
Surrey, BC
- $61,750 to $78,000 CAD / year
- Contract
Schedule: Ideally 5 days per week in office, with approximately 5-10% local travel to company sites
Added just now
TT
Onboarding Specialist
Tundra Technical Solutions
Winnipeg, MB
- $40,000 to $42,000 CAD / year
- Full-time
We are on the hunt for talented individuals passionate about a results-driven career and committed to providing exceptional service to our clients and candidates.
Added 1 min ago
F
Parts Journeyperson (Chargehand)
Finning
Cranbrook, BC
- Full-time
…primary responsibility includes developing and maintaining customer relationships, providing sales support for telephone, walk in and shop parts needs, as well as effectively managing all…
Added 1 min ago
Scale & Admin Support - SW Aggregates
Amrize
London, ON
The Scale & Admin Support's primary objective is the successful and safe shipment of materials to the customer. This includes frequent communication with customers and haulers, processing…
Added 1 min ago
Business Advisor - Burnaby, North & West Vancouver, BC Branches
Scotiabank
Burnaby, BC
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional…
Added 1 min ago
Senior Technical Support Analyst II , GTB - Scarborough
Scotiabank
Toronto, ON · Scarborough, ON
Contributing to the department’s mandate of continuous improvement focus to quality customer and staff service through identification of product enhancements, especially solutions that can…
Added 1 min ago
Banking Advisor Trainee - Ouellette & Park
Scotiabank
Windsor, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 1 min ago
Inspection and NDE Services - Eddy Current Testing
BWXT
Kitchener, ON
As our Inspection Services – Eddy Current Testing (ECT) Technician II you will undertake moderately complex technical assignments, of a repeating nature that are part of an ongoing…
Added 1 min ago
Senior NDE Inspector - Eddy Current
BWXT
Kitchener, ON
As our Senior Technical Specialist, Balance of Plant Eddy Current you will be accountable for the end-to-end planning, preparation, and successful execution of Balance of Plant Eddy Current…
Added 1 min ago
Agronomist Leader, SK
Simplot
Leader, SK
Ensure highest level of customer service for any customer when appropriate
Added 1 min ago
Y
Digital UAT, Menu & Pricing Coordinator
Yum!
Vaughan, ON
- Full-time
This role must have…
Added 1 min ago
CO
Water Consultant
Culligan of Canada
Saskatoon, SK
- $60,000 to $100,000 CAD / year
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 1 min ago
OD
Service Coordinator
Overhead Door
Calgary, AB
- Full-time
Schedule service and warranty calls with the customer.
Added 1 min ago
Warehouse Associate - Washroom Operator - 2nd Shift - Temporary
Cintas
London, ON
…responsible for safely and accurately loading and unloading customer garments and bulk products into industrial washers and dryers using washroom equipment to set appropriate wash and dry…
Added 16 mins ago
R
merchandising service Associate (RME)
RONA
Rimouski, QC
- Full-time
…ensuring compliance with visual standards. By putting your technical skills to good use, you'll benefit from ongoing training and stimulating challenges in a dynamic environment, while…
Added 16 mins ago
LE
Regional Technical Sales Manager – BC Territory
LEADING EDGE SALES
Calgary, AB
- Full-time
We are seeking a highly motivated and technically adept Technical Sales Representative to lead our growth across the British Columbia territory. In this role, you will be responsible for…
Added 16 mins ago
OP
Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays
Added 16 mins ago
PT
Labourer
Platinum Trailers
St. Marys, ON
- $20 to $26 CAD / hour
- Full-time
MUST have a valid Canadian work permit
Added 16 mins ago
PT
Assembler
Platinum Trailers
St. Marys, ON
- $23 to $30 CAD / hour
- Full-time
MUST have a valid Canadian work permit
Added 16 mins ago
LS
Développeur.euse/ Developer NetSuite
LIDD Supply Chain Consultants
Montreal, QC
- Full-time
Faciliter l'attribution et le suivi des tâches par application et par processus, selon les directives des accords de niveau de service (SLA), au besoin
Added 16 mins ago
K
Digital Programming and Pricing Coordinator (6-month contract)
KFC
Vaughan, ON
- Full-time
This role must have…
Added 16 mins ago
ST
Maintenance Millwright Mechanic
Shah Trading Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Licensed Industrial Millwright (433A) or equivalent mechanical trade certification required · Full-time, on-site position (day shift; flexibility to support occasional evening or weekend maintenance as needed)

Acturis Limited

Technical Customer Support Manager

Victoria, BC, Canada

The base salary range for this role is between $90,000.00 and $100,000.00. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this role is between $90,000.00 and $100,000.00.
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

About Acturis

Acturis is a leading software-as-a-service platform supporting the Canadian insurance market. Founded in 2000, Acturis supports more than 50,000 users across the UK, Canada, Ireland, France and Poland. Our cloud-based platform powers brokers, insurers and MGAs across personal, commercial and specialty lines, enabling efficient trading, data-driven decisions and seamless digital workflows.

Acturis is supporting a growing community of Canadian brokers and insurers through a modern, digital-first trading platform. The Acturis Platform is part of the Acturis Group.

At the Acturis Canada Headquarters in Victoria, you’ll enjoy:

A 15-minute walk from downtown Victoria, with patio access and nearby fitness facilities.
Hybrid working, with up to three days per week from home following the training period.
Competitive salary with annual performance reviews.
100% employer-paid benefits and Group RRSP matching after three months.
20 paid vacation days, plus all British Columbia statutory holidays.
Eligibility for bonus and share incentive programmes.

The Role

As Technical Customer Support Manager, you will lead the Canadian Technical Support team, driving service performance, team development, and operational effectiveness. You will build a high-performing culture by developing leaders, supporting employee growth, and setting clear expectations. Working closely with UK Customer Support leadership, you will promote consistency and share best practices across regions. Using data and customer insights, you will prioritize improvements, address performance challenges, and support future growth. You will also serve as a senior escalation point for customers and internal stakeholders.

What You'll Be Responsible For

People Leadership and Team Culture

Foster a positive, inclusive, and customer-focused culture, setting clear expectations and accountability across the team.
Coach and develop leaders and employees through feedback, career development, succession planning, and knowledge sharing.
Maintain strong engagement and address performance or people-related issues promptly and effectively.

Operational Ownership and Service Performance

Lead day-to-day service delivery, ensuring high standards of quality, responsiveness, and customer outcomes.
Use performance data and customer insights to set priorities, manage risks, and drive continuous improvement.
Plan team capacity, structure, and processes to support operational efficiency and future growth.

Leading Through Others

Empower leaders and team members through clear delegation, decision-making authority, and accountability.
Establish scalable processes, routines, and feedback mechanisms that support consistent performance and improvement.

Customer and Stakeholder Leadership

Act as a senior escalation point for complex customer issues and major service incidents.
Build strong cross-functional relationships and communicate priorities, risks, and performance effectively.
Use customer and stakeholder feedback to improve service quality and prevent recurring issues.

Recruitment, Onboarding and Capability

Lead workforce planning and recruitment to ensure the team has the skills and capacity required for success.
Continuously improve onboarding, training, and development programs to build current and future capability.

About You

You will be a strong and credible people leader who is comfortable taking ownership of a growing support operation and combines empathy and coaching with clear expectations, sound judgement and the confidence to make difficult decisions when required.

This role could be a good fit if you have:

Demonstrable experience leading and developing a technical support, service desk or customer support team.
A strong record of improving team performance, engagement and capability through other leaders and team members.
Experience giving constructive feedback and handling performance concerns or difficult management situations.
Ability to use service, customer and workforce data to understand performance and make evidence-based decisions.
Technical curiosity and the ability to learn systems and processes quickly. Deep prior knowledge of the Acturis platform is not required.
Based in, or willing to relocate to, Victoria, British Columbia.

The following experience is welcome but not required:

Experience in the insurance industry.
Experience leading a growing or changing support operation.
Experience developing team leaders, supervisors or other people managers.
Proficiency or fluency in French.

The base salary range for this role is between $90,000.00 and $100,000.00. This is a guideline and actual compensation will reflect the successful candidate’s experience and fit for the responsibilities of the role.

Apply

We would love to hear from you and understand how your experience could help us build the next stage of Technical Support in Canada.

We’re proud to be an equal opportunity employer and believe diverse teams drive innovation.

If you need accommodation during the recruitment process, please contact recruitment@acturis.ca.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the Canadian Technical Support team, developing a customer-focused culture and improving service quality, responsiveness, and operational performance. Manage escalations and stakeholder relationships while building team capacity, leadership capability, and scalable processes for future growth.

Requirements

Candidates should have experience leading and developing a technical support, service desk, or customer support team, with a record of improving performance and capability. They should be able to use service and workforce data to make sound decisions, handle performance concerns, learn technical systems quickly, and be based in or willing to relocate to Victoria, British Columbia.

Skills

People Leadership
Technical Support Management
Customer Support
Service Delivery
Team Development
Performance Management
Operational Planning
Continuous Improvement
Data-Driven Decision-Making
Stakeholder Management
Workforce Planning
Recruitment
Onboarding and Training
Succession Planning
Incident Management

Benefits

Hybrid Working
Employer-Paid Benefits
Group RRSP Matching
20 Paid Vacation Days
British Columbia Statutory Holidays
Bonus Program
Share Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Service Desk
Insurance
Software-As-A-Service
Acturis Platform
Service Delivery
Customer Outcomes
Performance Data
Customer Insights
Continuous Improvement
Operational Effectiveness
People Leadership
Team Development
Succession Planning
Capacity Planning
Workforce Planning
Recruitment
Onboarding
Training
Customer Escalations
Major Service Incidents
Stakeholder Management
Cross-Functional Collaboration
Feedback Mechanisms
Digital Workflows
Insurance Brokers
Insurers
Managing General Agents
French

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Work requirements

Jobs in Canada