Jobs in Canada

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Added 13 mins ago
OP
Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays
Added 13 mins ago
SA
Human Resources Manager
Savage Arms (Canada), Inc.
Lakefield, ON
- Full-time
Lead and oversee the Human Resources and Health & Safety functions, providing operational support to leadership, managers, and employees.
Added 13 mins ago
SR
Senior Engineering Manager
Sage Recruiting Inc.
Toronto, ON
- $180,000 to $200,000 CAD / year
- Full-time
We're hiring a Senior Manager, Software Engineering to lead teams shipping reliable products and platform capabilities across our Financial Management growth segment. You'll increase…
Added 13 mins ago
RI
Dynamics CRM/D365 CE Platform Senior Technical Architect
Raas Infotek
Longueuil, QC
- Contract
Section Title: Must Have Skills · Must Have Skills
Added 13 mins ago
RB
Project Manager - Transportation
Recruitment By Design
Toronto, ON · Greater Toronto Area, Canada
- $95,000 to $145,000 CAD / year
- Full-time
Must possess a valid driver’s license and have access to a vehicle with valid registration and insurance
Added 13 mins ago
BC
Department Manager, Industrial Electricity
BBA Consultants
Montreal, QC
- Full-time
Plan, coordinate and oversee the delivery of major electrical projects and OPEX projects, including design, technical specifications, equipment packages, BoMs, design reviews, detailed…
Added 13 mins ago
D
Senior Consultant, Logistics & Distribution, Supply Chain & Network Operation
Deloitte
Toronto, ON
- Full-time
Lead workstreams across logistics and distribution strategy, operating model design, operations assessments, and transformation programs.
Added 13 mins ago
AC
Lead Electrical Field Specialist
Accenture Construct
Toronto, ON
- Full-time
…engineers, technologists and strategists who pair real-world delivery with AI. And you won't be handed a slice of it. We take on whole programs, from early strategy through construction and…
Added 13 mins ago
RI
Dynamics CRM Senior Technical Architect
Raas Infotek
Longueuil, QC
- Contract
Section Title: Must Have Skills · Must Have Skills
Added 13 mins ago
KH
Manager, Data Operating Model Program
Kids Help Phone
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Full-Time, Permanent, Hybrid working 2-3 days per week
Added 13 mins ago
AL
Technical Customer Support Manager
Acturis Limited
Victoria, BC
- Full-time
Hybrid working, with up to three days per week from home following the training period
Added 13 mins ago
KH
Senior Director, Data Governance and Management
Kids Help Phone
Toronto, ON
- $146,000 to $190,000 CAD / year
- Full-time
Full-Time, Permanent, Hybrid working 2-3 days per week
Added 13 mins ago
TM
Data Platform Developer
Tech Manitoba
Winnipeg, MB
- Internship
Under the direction of the Enterprise Analytics Solutions Lead, the Data Platform Developer plays a pivotal role in implementing and operationalizing Manitoba Hydro's Enterprise Data &…
Added 13 mins ago
SM
RQ11845 – Software Developer – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week · Onsite Requirement: 5 days per week
Added 13 mins ago
H
Product Owner
Hays
Canada
- Contract
Lead backlog refinement, sprint planning, sprint reviews, and Program Increment (PI) planning in partnership with the Scrum Master and delivery leads.
Added 13 mins ago
ML
Operational Technology Manager
Maple Leaf Foods Inc.
Burlington, ON
- $96,000 to $141,000 CAD / year
- Full-time
Lead technical reviews, advanced escalation and root-cause analysis; convert lessons learned into reusable standards.
Added 13 mins ago
AC
Junior Buyer
Aston Carter
Burnaby, BC
- $21 to $24 CAD / hour
- Contract
…support the procurement team in sourcing and purchasing of technical components within a manufacturing environment. We are seeking someone who is highly organized and detail-oriented…
Added 13 mins ago
B
Manager, Client Engagement (1 year contract)
BrandActive
Toronto, ON
- Contract
Reporting to a Director, the Manager serves as the project lead and is accountable for strategic planning, project formulation/scoping, scenario planning, cost estimating and relationship…
Added 27 mins ago
A
Technical Program Manager | Responsable du programme technique
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Lead and coordinate large-scale technology programs while ensuring alignment between business objectives, portfolio roadmaps, and delivery standards.
Added 27 mins ago
PQ
Director, Technical Product Management
Prime Quadrant
Toronto, ON
- $150,000 to $180,000 CAD / year
- Full-time
You will lead a small Product function spanning persona ownership / IT Ambassadors, UI/UX, and Learning & Enablement, while working closely with Engineering, IT Operations, project…
Added 27 mins ago
Manager, Technology Product Quality & Testing
Corus Entertainment
Toronto, ON
This role balances two priorities. You will lead the team's day-to-day testing delivery, including functional, regression, integration and business-oriented testing, while gradually…
Added 27 mins ago
T
Senior AI Solutions Lead
TEEMA
Regina, SK
- Contract
The proposed Senior Resource candidate must have the following skills listed below to be considered: · Must have a minimum of five (5) years experience delivering software solutions;
Added 27 mins ago
G
Senior Mine Engineer
Glencore
Sudbury, ON · Greater Sudbury, ON
- Full-time
Reporting to the Chief Mine Engineer, the Senior Mine Engineer (SME) is accountable for the coordination and delivery of a significant portion of mine engineering services, as delegated by…
Added 27 mins ago
ST
Lead Data Engineer
Soroc Technology
Calgary, AB
- $50 to $53 CAD / hour
- Contract
Work Model: Hybrid (3 days per week in office: Monday, Tuesday, Thursday)
Added 27 mins ago
RI
Growth Marketing Manager
Realtax Inc.
Newmarket, ON
- Full-time
Reporting to the General Manager, we are hiring a Growth Marketing Manager to establish and lead our in-house marketing function across Realtax and Ontario Tax Sales. As our new Growth…

Acturis Limited

Technical Customer Support Manager

Victoria, BC, Canada

The base salary range for this role is between $90,000.00 and $100,000.00. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this role is between $90,000.00 and $100,000.00.
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

About Acturis

Acturis is a leading software-as-a-service platform supporting the Canadian insurance market. Founded in 2000, Acturis supports more than 50,000 users across the UK, Canada, Ireland, France and Poland. Our cloud-based platform powers brokers, insurers and MGAs across personal, commercial and specialty lines, enabling efficient trading, data-driven decisions and seamless digital workflows.

Acturis is supporting a growing community of Canadian brokers and insurers through a modern, digital-first trading platform. The Acturis Platform is part of the Acturis Group.

At the Acturis Canada Headquarters in Victoria, you’ll enjoy:

A 15-minute walk from downtown Victoria, with patio access and nearby fitness facilities.
Hybrid working, with up to three days per week from home following the training period.
Competitive salary with annual performance reviews.
100% employer-paid benefits and Group RRSP matching after three months.
20 paid vacation days, plus all British Columbia statutory holidays.
Eligibility for bonus and share incentive programmes.

The Role

As Technical Customer Support Manager, you will lead the Canadian Technical Support team, driving service performance, team development, and operational effectiveness. You will build a high-performing culture by developing leaders, supporting employee growth, and setting clear expectations. Working closely with UK Customer Support leadership, you will promote consistency and share best practices across regions. Using data and customer insights, you will prioritize improvements, address performance challenges, and support future growth. You will also serve as a senior escalation point for customers and internal stakeholders.

What You'll Be Responsible For

People Leadership and Team Culture

Foster a positive, inclusive, and customer-focused culture, setting clear expectations and accountability across the team.
Coach and develop leaders and employees through feedback, career development, succession planning, and knowledge sharing.
Maintain strong engagement and address performance or people-related issues promptly and effectively.

Operational Ownership and Service Performance

Lead day-to-day service delivery, ensuring high standards of quality, responsiveness, and customer outcomes.
Use performance data and customer insights to set priorities, manage risks, and drive continuous improvement.
Plan team capacity, structure, and processes to support operational efficiency and future growth.

Leading Through Others

Empower leaders and team members through clear delegation, decision-making authority, and accountability.
Establish scalable processes, routines, and feedback mechanisms that support consistent performance and improvement.

Customer and Stakeholder Leadership

Act as a senior escalation point for complex customer issues and major service incidents.
Build strong cross-functional relationships and communicate priorities, risks, and performance effectively.
Use customer and stakeholder feedback to improve service quality and prevent recurring issues.

Recruitment, Onboarding and Capability

Lead workforce planning and recruitment to ensure the team has the skills and capacity required for success.
Continuously improve onboarding, training, and development programs to build current and future capability.

About You

You will be a strong and credible people leader who is comfortable taking ownership of a growing support operation and combines empathy and coaching with clear expectations, sound judgement and the confidence to make difficult decisions when required.

This role could be a good fit if you have:

Demonstrable experience leading and developing a technical support, service desk or customer support team.
A strong record of improving team performance, engagement and capability through other leaders and team members.
Experience giving constructive feedback and handling performance concerns or difficult management situations.
Ability to use service, customer and workforce data to understand performance and make evidence-based decisions.
Technical curiosity and the ability to learn systems and processes quickly. Deep prior knowledge of the Acturis platform is not required.
Based in, or willing to relocate to, Victoria, British Columbia.

The following experience is welcome but not required:

Experience in the insurance industry.
Experience leading a growing or changing support operation.
Experience developing team leaders, supervisors or other people managers.
Proficiency or fluency in French.

The base salary range for this role is between $90,000.00 and $100,000.00. This is a guideline and actual compensation will reflect the successful candidate’s experience and fit for the responsibilities of the role.

Apply

We would love to hear from you and understand how your experience could help us build the next stage of Technical Support in Canada.

We’re proud to be an equal opportunity employer and believe diverse teams drive innovation.

If you need accommodation during the recruitment process, please contact recruitment@acturis.ca.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the Canadian Technical Support team, developing a customer-focused culture and improving service quality, responsiveness, and operational performance. Manage escalations and stakeholder relationships while building team capacity, leadership capability, and scalable processes for future growth.

Requirements

Candidates should have experience leading and developing a technical support, service desk, or customer support team, with a record of improving performance and capability. They should be able to use service and workforce data to make sound decisions, handle performance concerns, learn technical systems quickly, and be based in or willing to relocate to Victoria, British Columbia.

Skills

People Leadership
Technical Support Management
Customer Support
Service Delivery
Team Development
Performance Management
Operational Planning
Continuous Improvement
Data-Driven Decision-Making
Stakeholder Management
Workforce Planning
Recruitment
Onboarding and Training
Succession Planning
Incident Management

Benefits

Hybrid Working
Employer-Paid Benefits
Group RRSP Matching
20 Paid Vacation Days
British Columbia Statutory Holidays
Bonus Program
Share Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Support
Service Desk
Insurance
Software-As-A-Service
Acturis Platform
Service Delivery
Customer Outcomes
Performance Data
Customer Insights
Continuous Improvement
Operational Effectiveness
People Leadership
Team Development
Succession Planning
Capacity Planning
Workforce Planning
Recruitment
Onboarding
Training
Customer Escalations
Major Service Incidents
Stakeholder Management
Cross-Functional Collaboration
Feedback Mechanisms
Digital Workflows
Insurance Brokers
Insurers
Managing General Agents
French

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Work requirements

Jobs in Canada