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Acturis Limited

Technical Support Analyst

Victoria, BC, Canada

The annual salary for this position is $54,000.00 and will increase to $57,600.00 after probation. · Full-time

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Job details

Pay: The annual salary for this position is $54,000.00 and will increase to $57,600.00 after probation.
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace. Our head office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Work with a talented, motivated and friendly group of like-minded colleagues
Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!
Be given real responsibility for your own projects as soon as you are ready

Why Join The Acturis Team?

Central location 15 minute walk from downtown Victoria with office patio and quick access to fitness facilities to take care of physical health
Receive a competitive salary and annual performance-based reviews
20 paid holiday days each year
100% employer paid benefits after three months on the job
Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
Hybrid work schedule: work from home up to 3 days per week. During probation this will be full time in our Victoria Office.

The Position

As a Technical Support Analyst you will be supporting Acturis grow in a new business area. You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

As a Technical Support Analyst you can expect to be responsible for:

Support clients over phone, webchat and tickets to solve system user problems and resolve customer questions and issues.
Solve challenging technical problems using a structured and logical approach
Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Insurance System
Identify and gather ideas for new functionality and services
Meet with and visit customers to build relationships and identify opportunities for improved use of the Insurance System
Support other teams in testing new releases of the Insurance System
Demonstrate application functionality and technical solutions to clients

You will be given early responsibility for discrete projects and will receive structured feedback 3 times a year.

Training

Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:

New joiners receive concentrated initial training and close mentoring
Colleagues are encouraged to complete industry standard training in relevant topics
More senior colleagues can choose courses with time set aside and the course paid for
The Acturis management team run training sessions to pass on experience and best practice

The annual salary for this position is $54,000.00 and will increase to $57,600.00 after probation.

Candidate Profile

An aptitude for applying technology and structured problem solving
An ability to work in teams and learn quickly
Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
Excellent communication skills
Enthusiastic about providing quality customer service
Logical, well organised and practical
Confident and eager to take responsibility
The following attributes are highly appreciated but not required:
- Science, Math and Engineering background
- Experience in Customer Service role (example positions include: food service/restaurants, retail, hospitality, help desk)

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

A member of our recruitment team will reach out to you to schedule a 30-minute online assessment.
A People Operations representative will schedule an introduction call.
You will be invited to participate in two case study type interviews.
You’ll meet with the Head of Customer Support based in the UK.
References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca.

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More about this job

Responsibilities

Support clients by phone, webchat, and tickets, resolving system problems and answering questions about the configurable insurance platform. Gather client feedback, demonstrate solutions, support release testing, build customer relationships, and take responsibility for discrete projects.

Requirements

Candidates should be comfortable applying technology and structured problem-solving, learn quickly, work well in teams, and communicate effectively while providing quality customer service. Computer literacy and an organized, practical approach are expected; a science, math, or engineering background and customer service experience are appreciated but not required.

Skills

Technical Support
Customer Service
Structured Problem Solving
Troubleshooting
Client Communication
Teamwork
Learning Quickly
Microsoft Word
Microsoft Outlook
Microsoft Excel
Organization
Logical Thinking
Customer Relationship Building
Software Testing
Application Demonstration

Benefits

Paid Holidays
Employer-Paid Benefits
Annual Bonus
Company Share Incentive Scheme
Hybrid Work Schedule
Training and Coaching
Performance-Based Reviews

Visa sponsorship

Not detected in the job text

Keywords

Software-As-A-Service
General Insurance
Insurance System
Technical Support
Customer Support
Customer Service
Troubleshooting
Structured Problem Solving
Phone Support
Webchat
Ticketing
Configurable Software
Customer Feedback
Software Release Testing
Application Demonstrations
Microsoft Word
Microsoft Outlook
Microsoft Excel
Training
Mentoring
Performance Reviews
Project Responsibility

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