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Représentant(e) au service à la clientèle et logistique // Logistics & Customer Service Representati
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Actylis

Représentant(e) au service à la clientèle et logistique // Logistics & Customer Service Representati

Montreal, QC, Canada
Saint-Laurent, QC, H4S 1L2, Canada

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Job details

Experience: 3+ years’ experience in customer service or similar functions
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for our business partners.

We offer both sourcing and manufacturing solutions tailored to meet diverse and evolving needs, ensuring a reliable, agile, and secure supply network. Our commitment to customization allows us to create flexible solutions, whether it’s a unique specification, custom packaging, or tailored logistics strategies.

With deep expertise in quality and regulatory compliance, sourcing and logistics management, analytical services, and R&D support, we reduce complexities and mitigate risks, empowering our partners to focus on growing their business.

In furtherance of that goal, Actylis is seeking new members of the team. This expansion, coupled with a comprehensive benefits package, and opportunities for challenge and growth, make Actylis the ideal place to work and thrive. We hope you’ll consider joining us!

The Logistics & Customer Service Representative is responsible for managing customer inquiries, sales orders, and logistics activities to ensure seamless order-to-delivery experience. This role coordinates order entry, modifications, product availability, shipment execution, warehouse instructions, and issue resolution while working closely with Sales, Sales Support, Procurement, Quality and external partners. The position serves as the primary point of contact for customers regarding order status, deliveries, and service-related requests, ensuring timely communication, high customer satisfaction, and adherence to company processes and service level expectations.

Serve as the main point of contact for customer inquiries, orders, deliveries, product availability, complaints, and documentation requests.
Manage the complete order process, from order entry and confirmation through shipment and delivery.
Maintain accurate customer, order, and work-order information in the ERP system.
Coordinate inventory availability, stock allocation, delivery schedules, and potential supply constraints.
Organize domestic and international shipments with warehouses, carriers, freight forwarders, and logistics providers.
Monitor orders and shipments, communicate updates proactively, and address possible delays.
Resolve transportation, customs, quality, supply, and delivery issues with internal and external partners.
Prepare, review, and distribute accurate shipping and customer-required documentation.
Ensure compliance with customer, company, and regulatory requirements.
Support customer satisfaction through responsive communication, timely follow-up, and accurate recordkeeping.
3+ years’ experience in customer service or similar functions
Industry knowledge (Preferred)
Strong organizational and time-management skills with the ability to prioritize tasks
Ability to manage multiple priorities and meet deadlines while maintaining a high level of accuracy.
Strong analytical and problem-solving skills.
Effective stress management and ability to perform well under pressure.
Detail-oriented with a strong focus on accuracy and data integrity.

Actylis is an Equal Opportunity Employer. Actylis US does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

Read the full bilingual original

Actylis est un fournisseur mondial de solutions fort de plus de 75 ans d’expérience, spécialisé dans l’optimisation de la gestion des ingrédients et matières premières essentiels pour nos partenaires commerciaux.

Nous proposons des solutions d’approvisionnement et de fabrication sur mesure, adaptées à des besoins variés et en constante évolution, garantissant ainsi un réseau d’approvisionnement fiable, agile et sécurisé. Notre engagement en faveur de la personnalisation nous permet de créer des solutions flexibles, qu’il s’agisse de spécifications uniques, de conditionnements sur mesure ou de stratégies logistiques adaptées.

Grâce à notre expertise approfondie en matière de qualité et de conformité réglementaire, de gestion de l’approvisionnement et de la logistique, de services d’analyse et de soutien à la R&D, nous réduisons les complexités et atténuons les risques, permettant ainsi à nos partenaires de se concentrer sur le développement de leur activité.

Dans cette optique, Actylis recherche de nouveaux collaborateurs pour rejoindre son équipe. Cette expansion, associée à un ensemble complet d’avantages sociaux et à des opportunités de défis et d’épanouissement, fait d’Actylis le lieu de travail idéal pour s’épanouir. Nous espérons que vous envisagerez de nous rejoindre !

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Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for our business partners.

Position Summary

Le représentant ou la représentante, Logistique et service à la clientèle, est responsable de gérer les demandes des clients, les commandes clients et les activités logistiques afin d’assurer une expérience fluide, de la commande à la livraison. Cette personne coordonne la saisie et la modification des commandes, la disponibilité des produits, l’exécution des expéditions, les directives destinées à l’entrepôt et la résolution des problèmes, en étroite collaboration avec les équipes des Ventes, du Soutien aux ventes, de l’Approvisionnement et de la Qualité, ainsi qu’avec les partenaires externes. Elle agit comme principal point de contact des clients pour toute question concernant l’état des commandes, les livraisons et les demandes liées au service, en veillant à assurer des communications rapides, un haut niveau de satisfaction de la clientèle et le respect des processus de l’entreprise ainsi que des niveaux de service attendus.

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Responsibilities will include:

Agir comme principal point de contact pour les demandes des clients, les commandes, les livraisons, la disponibilité des produits, les plaintes et les demandes de documentation.
Gérer l’ensemble du processus de commande, de la saisie et de la confirmation jusqu’à l’expédition et à la livraison.
Tenir à jour des renseignements exacts sur les clients, les commandes et les ordres de travail dans le système ERP.
Coordonner la disponibilité et l’attribution des stocks, les calendriers de livraison et les contraintes d’approvisionnement possibles.
Organiser les expéditions nationales et internationales avec les entrepôts, les transporteurs, les transitaires et les fournisseurs de services logistiques.
Faire le suivi des commandes et des expéditions, communiquer les mises à jour de façon proactive et gérer les retards possibles.
Résoudre les problèmes liés au transport, aux douanes, à la qualité, à l’approvisionnement et aux livraisons avec les partenaires internes et externes.
Préparer, vérifier et distribuer les documents d’expédition et les documents exigés par les clients.
Assurer la conformité aux exigences réglementaires ainsi qu’aux exigences des clients et de l’entreprise.
Favoriser la satisfaction de la clientèle grâce à des communications rapides, à des suivis réguliers et à une tenue de dossiers rigoureuse.

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Serve as the main point of contact for customer inquiries, orders, deliveries, product availability, complaints, and documentation requests.
Manage the complete order process, from order entry and confirmation through shipment and delivery.
Maintain accurate customer, order, and work-order information in the ERP system.
Coordinate inventory availability, stock allocation, delivery schedules, and potential supply constraints.
Organize domestic and international shipments with warehouses, carriers, freight forwarders, and logistics providers.
Monitor orders and shipments, communicate updates proactively, and address possible delays.
Resolve transportation, customs, quality, supply, and delivery issues with internal and external partners.
Prepare, review, and distribute accurate shipping and customer-required documentation.
Ensure compliance with customer, company, and regulatory requirements.
Support customer satisfaction through responsive communication, timely follow-up, and accurate recordkeeping.

Required Experience & Knowledge

Au moins trois ans d’expérience en service à la clientèle ou dans des fonctions similaires.
Connaissance du secteur d’activité (un atout.)
Solides compétences en organisation et en gestion du temps, et capacité à établir les priorités.
Capacité à gérer plusieurs priorités et à respecter les échéances tout en maintenant un haut degré d’exactitude.
Solides compétences en analyse et en résolution de problèmes.
Bonne gestion du stress et capacité à travailler efficacement sous pression.
Souci du détail et grande importance accordée à l’exactitude et à l’intégrité des données.

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3+ years’ experience in customer service or similar functions
Industry knowledge (Preferred)
Strong organizational and time-management skills with the ability to prioritize tasks
Ability to manage multiple priorities and meet deadlines while maintaining a high level of accuracy.
Strong analytical and problem-solving skills.
Effective stress management and ability to perform well under pressure.
Detail-oriented with a strong focus on accuracy and data integrity.

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More about this job

Responsibilities

The representative manages the end-to-end order process, including order entry, shipment execution, and inventory coordination. They serve as the primary point of contact for customers to resolve issues and ensure timely delivery and high satisfaction.

Requirements

Candidates must have at least three years of experience in customer service or a similar role. Strong organizational, analytical, and problem-solving skills are required, along with proficiency in managing multiple priorities under pressure.

Skills

Customer service
Logistics management
Order management
Supply chain coordination
ERP systems
Inventory management
Shipment coordination
Problem solving
Analytical skills
Time management
Data integrity
Regulatory compliance
Communication
Documentation management

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Customer Service
Supply Chain
ERP
Order Processing
Inventory Management
Shipping
Regulatory Compliance
Documentation
Data Integrity
Procurement
Quality Assurance
International Shipping
Customs
Warehouse Operations
Stakeholder Management

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