Find work in Canada.

631,782 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
NN
Bilingual Customer Service Representative
Niterra North America, Inc.
Niagara-on-the-Lake, ON
- $50,000 to $60,000 CAD / year
- Full-time
The Bilingual Customer Service Representative supports customers in English and French by accurately processing orders and credit requests and resolving questions about orders, delivery,…
Added 16 mins ago
Health Care Aide
Winnipeg Regional Health Authority
Winkler, MB
…offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual…
Added 16 mins ago
Laundry Aide
Winnipeg Regional Health Authority
Portage la Prairie, MB
…offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual…
Added 16 mins ago
Health Care Aide
Winnipeg Regional Health Authority
Winkler, MB
…offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual…
Added 16 mins ago
Health Care Aide
Winnipeg Regional Health Authority
Winkler, MB
…offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual…
Added 16 mins ago
Health Care Aide - Certified
Winnipeg Regional Health Authority
Winkler, MB
…offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual…
Added 16 mins ago
Health Care Aide - Certified
Winnipeg Regional Health Authority
Winkler, MB
…offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual…
Added 16 mins ago
Health Care Aide
Winnipeg Regional Health Authority
Winkler, MB
…offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual…
Added 16 mins ago
Health Care Aide - Certified
Winnipeg Regional Health Authority
Winkler, MB
…offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual…
Added 16 mins ago
Customer Quality Engineer
Acuity Inc.
Brossard, QC
The Customer Quality Engineer serves as the primary quality liaison among Technical Support, Product Management, Engineering, and Software and System Quality for customer-reported product…
Added 1 hour ago
RS
Customer Service Associate II
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This…
Added 1 hour ago
Home Care Attendant - Repost
Winnipeg Regional Health Authority
Steinbach, MB
…offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual…
Added 1 hour ago
Health Care Aide
Winnipeg Regional Health Authority
Winkler, MB
…offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual…
Added 1 hour ago
I
Seasonal Customer Experience Representative
Indigo
BC · West Vancouver, BC
- $18.25 CAD / hour
- Part-time
Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Added 1 hour ago
FH
Industrial Customer Service Representative
Fuze HR Solutions
St. Catharines, ON
- Full-time
Build and maintain sustainable relationships with customers and vendors and collaborate with internal/external teams to ensure high service levels.
Added 1 hour ago
M
Bilingual Inforce Policy Specialist
Manulife
Montreal, QC
- Full-time
Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of…
Added 2 hours ago
I
Seasonal Customer Experience Representative
Indigo
Brandon, MB
- $16.4 to $17.4 CAD / hour
- Contract
Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Added 2 hours ago
SG
Customer Service Representative
Smiths Group
Montreal, QC
- Full-time
Experience: 3 to 5 years of customer service-related experience in a manufacturing setting
Added 2 hours ago
B
Bilingual Facility Manager III (EN/FR)
BGIS
Montreal, QC
- Full-time
…within a region. The Facility Manager III is the primary BGIS representative for day-to-day contact with the Client and the Tenants for performance of the contract. The FM III will manage a…
Added 3 hours ago
FB
Sr Representative Collections
Fairstone Bank
Montreal, QC
- Full-time
Join Eden Park as a Senior Collections Representative reporting to Joe Bottoni, and be part of our talented and growing team!
Added 3 hours ago
Health Care Aide - Uncertified-Aide en soins de santé (non certifié) - Repost
Winnipeg Regional Health Authority
St. Claude, MB
…team leaders, the Uncertified Health Care Aide (UHCA) provides support and assistance to residents/patients in Activities of Daily Living (ADLs) as identified in the care plan. The UHCA…
Added 3 hours ago
Health Care Aide - Uncertified-Aide en soins de santé (non certifié) - Repost
Winnipeg Regional Health Authority
St. Claude, MB
…team leaders, the Uncertified Health Care Aide (UHCA) provides support and assistance to residents/patients in Activities of Daily Living (ADLs) as identified in the care plan. The UHCA…
Added 3 hours ago
IP
Call Centre Clerk - Moncton
Indigo Park Canada
Moncton, NB
- Full-time
Join Indigo Park Canada as a Customer Service Representative and become an essential part of our overnight customer support operations. Based in Moncton, you will provide assistance to…
Added 3 hours ago
U
Sales Manager, Field Sales
UNFI
Richmond, BC
- $90,200 to $142,200 CAD / year
- Full-time
Meets with the Field Representative team regularly with a cadence of solid communication, supporting the team with prioritization and delivery against key initiatives.
Added 4 hours ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
The Technical Specialist, Project Management, provides project management services to support the delivery of routine to moderately complex infrastructure and environmental projects. The…

Acuity Inc.

Customer Quality Engineer

Brossard, QC, J4Y 0C4, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in Quality Assurance, System Testing, Software Testing, Technical Support, Product Support, Software Engineering, or a related technical role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

The Customer Quality Engineer serves as the primary quality liaison among Technical Support, Product Management, Engineering, and Software and System Quality for customer-reported product issues. This role investigates field-reported behavior across software, embedded devices, controllers, networks, and building automation configurations to determine reproducibility, technical validity, customer impact, and appropriate disposition.

The Customer Quality Engineer recreates representative customer environments, gathers and analyzes technical evidence, and works with Engineering to drive confirmed defects through resolution and release validation. The role distinguishes true product defects from configuration issues, installation problems, interoperability concerns, training gaps, documentation issues, and enhancement requests.

The role also serves as an important feedback loop between customers and product development. Customer issues and field findings are translated into improved product requirements, regression coverage, system test scenarios, troubleshooting guidance, and preventive quality actions.

For building automation products, the Customer Quality Engineer applies working knowledge of Building Management Systems (BMS), HVAC controls, networking, controllers, software, firmware, and relevant communication protocols to understand how products behave in real installations and how customers and system integrators use them.

Key Tasks & Responsibilities (Essential Functions)

Customer Escape Management

Review customer-reported product issues submitted through Technical Support and other established escalation channels.
Investigate reported behavior to determine reproducibility, technical validity, customer impact, and potential product risk.
Determine whether reported issues represent true customer-escaped defects.
Differentiate between product defects, configuration or installation issues, interoperability problems, training gaps, documentation issues, and enhancement requests.
Gather and analyze logs, configuration details, network information, software and firmware versions, screenshots, databases, and other technical evidence.
Provide clear, evidence-based dispositions and recommended next steps to Technical Support and other stakeholders.
Escalate significant or systemic quality issues based on severity, customer impact, recurrence, or product risk.

Defect Creation and Ownership

Create and maintain high-quality Azure DevOps defect records.
Ensure defects contain:
- Reproduction steps
- Business impact
- Customer impact
- Technical evidence
- Logs and attachments
- Product and version information
Work with engineering teams to clarify defect details.
Drive defect ownership and accountability through resolution.

Resolution Tracking

Monitor customer-reported defects throughout the development lifecycle.
Collaborate with Product Managers and Engineering Leads regarding prioritization and scheduling.
Track fix implementation status and release targets.
Verify defects are resolved in designated builds.

Support Communication

Serve as the primary quality contact for Technical Support.
Communicate defect status and resolution plans.
Provide released build information containing fixes.
Assist Technical Support in understanding workaround options.
Support customer escalation discussions when necessary.

Quality Analysis and Continuous Improvement

Analyze escaped defect trends.
Identify recurring failure modes and product quality risks.
Produce metrics including:
- Customer-found defects
- Escaped defects by product
- Root cause categories
- Defect aging
- Resolution cycle time
- Customer impact trends
Recommend preventive quality improvements.

Skills and Minimum Experience Required

Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Information Technology, Engineering Technology, or a related technical field, or equivalent practical experience.
3+ years of experience in Quality Assurance, System Testing, Software Testing, Technical Support, Product Support, Software Engineering, or a related technical role.
Experience investigating complex customer or system issues and determining reproducibility, technical validity, and business impact.
Experience reproducing issues in integrated hardware and software environments.
Working knowledge of software and system test methodologies, defect lifecycle management, root-cause analysis, and corrective action practices.
Experience creating and maintaining defect records in Azure DevOps, Jira, or a comparable application lifecycle management platform.
Ability to analyze technical evidence including logs, product configurations, software and firmware versions, network information, databases, and attachments.
Working understanding of TCP/IP networking and common network troubleshooting techniques.
Ability to configure representative test environments and work with physical or virtual system components.
Ability to translate complex technical findings into clear, actionable information for Technical Support, Engineering, Product Management, and Quality stakeholders.
Demonstrated ability to independently manage investigations, organize competing priorities, and follow issues through resolution.
Strong analytical, troubleshooting, collaboration, and written and verbal communication skills.

Preferred Skills and Experience

Experience with Building Management Systems (BMS), HVAC controls, building automation, energy management, IoT, embedded systems, facilities management, or related technologies.
Hands-on experience configuring or troubleshooting building controllers, supervisory controllers, gateways, sensors, actuators, graphical interfaces, alarms, schedules, or control sequences.
Familiarity with BACnet/IP, BACnet MS/TP, Modbus, LON, M-Bus, TCP/IP, or related building and industrial communication protocols.
Experience working with embedded firmware, edge devices, controller applications, cloud-connected products, or mixed hardware/software solutions.
Experience building or maintaining system test environments that simulate real customer installations.
Experience supporting Technical Support, customer escalation, system integrator, or field engineering workflows.
Experience with Agile/Scrum development practices and product release planning.
Experience creating Azure DevOps test cases, test plans, queries, dashboards, defects, and traceability.
Experience performing defect trend analysis, corrective action analysis, or preventive quality improvement.
Experience creating quality dashboards, metrics, or reports related to customer escapes, defect aging, root cause, and resolution trends.
English/French bilingual proficiency is an asset.
Relevant quality, testing, Agile, networking, building automation, or technical support certifications are an asset.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.

The requirement for another language other than French is necessary for this position in order to communicate with clients, partners, and colleagues who are predominantly located outside of Quebec. The company has very few clients in Quebec and therefore must constantly use another language to communicate outside of Quebec

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Apply About employer

More about this job

Responsibilities

The Customer Quality Engineer acts as the primary liaison between technical support and engineering to investigate, reproduce, and resolve customer-reported product issues. This role involves analyzing technical evidence, managing defect records, and driving continuous quality improvements through trend analysis.

Requirements

Candidates must hold a bachelor's degree in a technical field and possess at least 3 years of experience in quality assurance, software testing, or technical support. Proficiency in system troubleshooting, network protocols, and defect management platforms like Azure DevOps or Jira is required.

Skills

Quality Assurance
System Testing
Software Testing
Technical Support
Root-cause Analysis
Azure DevOps
Jira
TCP/IP Networking
Building Management Systems
HVAC Controls
Embedded Systems
IoT
BACnet
Modbus
Firmware Troubleshooting
Defect Lifecycle Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Quality Engineer
Quality Assurance
System Testing
Software Engineering
Technical Support
Azure DevOps
Jira
Building Management Systems
HVAC
IoT
Embedded Systems
BACnet
Modbus
TCP/IP
Root Cause Analysis
Defect Management
Firmware
Network Troubleshooting
Agile
Scrum
Product Lifecycle
Regression Testing
Industrial Technology
Quality Metrics
Corrective Action
System Integration
Edge Devices
Data Analysis
Technical Documentation
Interoperability

Report this job