Jobs in Canada

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Added 3 mins ago
BH
Tech Lead - ToolHound
Beacon Holdings
Canada
- Full-time
…modernize the stack, tighten the SQL and data layer, invest in test coverage and automation, and pay down risk so the platform can carry far more weight than it does…
Added 1 hour ago
S
Senior Software Engineer
SalesJack
Toronto, ON
- Full-time
We’re an AI-native engineering team. AI agents are part of how we write, review, test, and ship code every day, and LLMs power real features in our product and data pipelines. We’re looking…
Added 1 hour ago
A
Senior Test Engineer
Actalent
Ottawa, ON · Nepean, ON
- $50 to $60 CAD / hour
- Contract
The Test Engineer supports new product introduction and manufacturing test for fiber optic la equipment. This role sits alongside R&D while owning manufacturing-focused test activities…
Added 1 hour ago
R&D Engineering, Engineer
Synopsys
Vancouver, BC
Test and validate your work to ensure it meets quality standards before integration into the broader product
Added 2 hours ago
MU
Java Engineer – Azure
Matrix USA
Toronto, ON
- Full-time
We are seeking a talented and motivated Java Engineer with strong experience in the Microsoft Azure ecosystem to join our growing engineering team. In this role, you will be responsible for…
Added 4 hours ago
E
AI & Cloud Services Professionals
Ericsson
Toronto, ON
- Full-time
Join Ericsson in Canada as an AI & Cloud Integration Engineer. Apply your engineering experience to customer delivery across networks, cloud, software, automation, data, and AI. You’ll…
Added 4 hours ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
We're at an exciting point: agentic automation is moving from prototype to production, and we need a senior engineer who can own high-impact work end-to-end. You'll turn ambiguous goals…
Added 5 hours ago
MH
Sr. Full Stack Software Engineer (Backend - AI products)
MedMe Health
Toronto, ON
- $116,000 to $156,000 CAD / year
- Full-time
We're at an exciting point: agentic automation is moving from prototype to production, and we need a senior engineer who can own high-impact work end-to-end. You'll turn ambiguous goals…
Added 6 hours ago
E
AI & Cloud Services Professionals
Ericsson
Toronto, ON
- Full-time
Join Ericsson in Canada as an AI & Cloud Integration Engineer. Apply your engineering experience to customer delivery across networks, cloud, software, automation, data, and AI. You’ll…
Added 6 hours ago
C
Feature Modeling Engineer (MBSE / SysML)
Collabera
Windsor, ON
- $40 to $45 CAD / hour
- Contract
The Feature Modeling Engineer (FDME) is responsible for providing:
Added 6 hours ago
MS
DevOps Specialist
MDA Space
Brampton, ON
- Full-time
…Deployment, and Continuous Monitoring, to improve the speed, quality, and reliability of our software…
Added 7 hours ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Technical Consultant III (Software Engineer, Senior/Lead)
Added 7 hours ago
MC
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
- Full-time
You are a hands-on senior QA automation engineer who can go beyond executing existing test scripts. You can design frameworks, understand complex backend integrations, trace data across…
Added 7 hours ago
T
Site Reliability Engineer II
TD
Toronto, ON
- Full-time
Be a performance test advocate and advisor for the performance tools and frameworks that serve as a model for others with regard to quality, scalability, operability, maintainability, etc
Added 7 hours ago
IF
Senior Data Analyst
iA Financial Group (Industrial Alliance)
Quebec, QC
- Full-time
Develop, test, and deploy data solutions and machine learning and artificial intelligence models in cloud environments such as Azure and GCP, including preparing the data required to train…
Added 7 hours ago
D
Software Engineer in Test
Dexian
Mississauga, ON
- Other
We are seeking a visionary and hands-on Senior Software Development Engineer in Test (SDET)/Quality Engineering Architect to define, champion, and drive the global quality engineering…
Added 8 hours ago
I
Software QA Engineer II
Infoblox
Burnaby, BC
- Full-time
Strong coding skills in at least one programming language (Python preferred), with proven experience in software quality assurance and writing test automation, a record of increasing…
Added 8 hours ago
B
Manager, AI Engineer
BMO
Toronto, ON · BMOPLACE
- Full-time
Hybrid with 2-3 days per week onsite
Added 9 hours ago
S
Senior Software Engineer
SalesJack
Remote, Canada
- $160,000 to $200,000 CAD / year
- Full-time
- Remote
We’re an AI-native engineering team. AI agents are part of how we write, review, test, and ship code every day, and LLMs power real features in our product and data pipelines. We’re looking…
Added 9 hours ago
AH
AI Product Engineer Internship - Must be eligible for work-integrated learning placement
Angel Host
Montreal, QC
- Full-time
Contribute to QA and test automation to protect quality at high velocity.
Added 9 hours ago
O
Test Engineer
onsemi
Burlington, ON
- Full-time
onsemi is seeking a self-driven and motivated professional to join its Burlington Operations as a Test Engineer. senior Test Engineering role with familiarity on multiple test platforms is…
Added 9 hours ago
Customer Quality Engineer
Acuity Inc.
Brossard, QC
The Customer Quality Engineer serves as the primary quality liaison among Technical Support, Product Management, Engineering, and Software and System Quality for customer-reported product…
Added 10 hours ago
B
Forward Deployment Engineer
BDO
London, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vancouver, BC
- Full-time
BDO Canada is looking to onboard a Forward Deployment Engineer who is responsible for partnering directly with business and technology stakeholders to design, develop, and deploy technology…
Added 10 hours ago
B
Forward Deployment Engineer
BDO
AB · Halifax, NS · Calgary, AB
- Full-time
BDO Canada is looking to onboard a Forward Deployment Engineer who is responsible for partnering directly with business and technology stakeholders to design, develop, and deploy technology…
Added 11 hours ago
A
Senior Data Engineering
Autodesk
Toronto, ON
- Full-time
Must have worked on Snowflake Cost optimization scenarios

Acuity Inc.

Customer Quality Engineer

Brossard, QC, J4Y 0C4, Canada

Apply on careers.acuityinc.com About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in Quality Assurance, System Testing, Software Testing, Technical Support, Product Support, Software Engineering, or a related technical role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

The Customer Quality Engineer serves as the primary quality liaison among Technical Support, Product Management, Engineering, and Software and System Quality for customer-reported product issues. This role investigates field-reported behavior across software, embedded devices, controllers, networks, and building automation configurations to determine reproducibility, technical validity, customer impact, and appropriate disposition.

The Customer Quality Engineer recreates representative customer environments, gathers and analyzes technical evidence, and works with Engineering to drive confirmed defects through resolution and release validation. The role distinguishes true product defects from configuration issues, installation problems, interoperability concerns, training gaps, documentation issues, and enhancement requests.

The role also serves as an important feedback loop between customers and product development. Customer issues and field findings are translated into improved product requirements, regression coverage, system test scenarios, troubleshooting guidance, and preventive quality actions.

For building automation products, the Customer Quality Engineer applies working knowledge of Building Management Systems (BMS), HVAC controls, networking, controllers, software, firmware, and relevant communication protocols to understand how products behave in real installations and how customers and system integrators use them.

Key Tasks & Responsibilities (Essential Functions)

Customer Escape Management

Review customer-reported product issues submitted through Technical Support and other established escalation channels.
Investigate reported behavior to determine reproducibility, technical validity, customer impact, and potential product risk.
Determine whether reported issues represent true customer-escaped defects.
Differentiate between product defects, configuration or installation issues, interoperability problems, training gaps, documentation issues, and enhancement requests.
Gather and analyze logs, configuration details, network information, software and firmware versions, screenshots, databases, and other technical evidence.
Provide clear, evidence-based dispositions and recommended next steps to Technical Support and other stakeholders.
Escalate significant or systemic quality issues based on severity, customer impact, recurrence, or product risk.

Defect Creation and Ownership

Create and maintain high-quality Azure DevOps defect records.
Ensure defects contain:
- Reproduction steps
- Business impact
- Customer impact
- Technical evidence
- Logs and attachments
- Product and version information
Work with engineering teams to clarify defect details.
Drive defect ownership and accountability through resolution.

Resolution Tracking

Monitor customer-reported defects throughout the development lifecycle.
Collaborate with Product Managers and Engineering Leads regarding prioritization and scheduling.
Track fix implementation status and release targets.
Verify defects are resolved in designated builds.

Support Communication

Serve as the primary quality contact for Technical Support.
Communicate defect status and resolution plans.
Provide released build information containing fixes.
Assist Technical Support in understanding workaround options.
Support customer escalation discussions when necessary.

Quality Analysis and Continuous Improvement

Analyze escaped defect trends.
Identify recurring failure modes and product quality risks.
Produce metrics including:
- Customer-found defects
- Escaped defects by product
- Root cause categories
- Defect aging
- Resolution cycle time
- Customer impact trends
Recommend preventive quality improvements.

Skills and Minimum Experience Required

Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Information Technology, Engineering Technology, or a related technical field, or equivalent practical experience.
3+ years of experience in Quality Assurance, System Testing, Software Testing, Technical Support, Product Support, Software Engineering, or a related technical role.
Experience investigating complex customer or system issues and determining reproducibility, technical validity, and business impact.
Experience reproducing issues in integrated hardware and software environments.
Working knowledge of software and system test methodologies, defect lifecycle management, root-cause analysis, and corrective action practices.
Experience creating and maintaining defect records in Azure DevOps, Jira, or a comparable application lifecycle management platform.
Ability to analyze technical evidence including logs, product configurations, software and firmware versions, network information, databases, and attachments.
Working understanding of TCP/IP networking and common network troubleshooting techniques.
Ability to configure representative test environments and work with physical or virtual system components.
Ability to translate complex technical findings into clear, actionable information for Technical Support, Engineering, Product Management, and Quality stakeholders.
Demonstrated ability to independently manage investigations, organize competing priorities, and follow issues through resolution.
Strong analytical, troubleshooting, collaboration, and written and verbal communication skills.

Preferred Skills and Experience

Experience with Building Management Systems (BMS), HVAC controls, building automation, energy management, IoT, embedded systems, facilities management, or related technologies.
Hands-on experience configuring or troubleshooting building controllers, supervisory controllers, gateways, sensors, actuators, graphical interfaces, alarms, schedules, or control sequences.
Familiarity with BACnet/IP, BACnet MS/TP, Modbus, LON, M-Bus, TCP/IP, or related building and industrial communication protocols.
Experience working with embedded firmware, edge devices, controller applications, cloud-connected products, or mixed hardware/software solutions.
Experience building or maintaining system test environments that simulate real customer installations.
Experience supporting Technical Support, customer escalation, system integrator, or field engineering workflows.
Experience with Agile/Scrum development practices and product release planning.
Experience creating Azure DevOps test cases, test plans, queries, dashboards, defects, and traceability.
Experience performing defect trend analysis, corrective action analysis, or preventive quality improvement.
Experience creating quality dashboards, metrics, or reports related to customer escapes, defect aging, root cause, and resolution trends.
English/French bilingual proficiency is an asset.
Relevant quality, testing, Agile, networking, building automation, or technical support certifications are an asset.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.

The requirement for another language other than French is necessary for this position in order to communicate with clients, partners, and colleagues who are predominantly located outside of Quebec. The company has very few clients in Quebec and therefore must constantly use another language to communicate outside of Quebec

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Apply on careers.acuityinc.com About employer

More about this job

Responsibilities

The Customer Quality Engineer acts as the primary liaison between technical support and engineering to investigate, reproduce, and resolve customer-reported product issues. This role involves analyzing technical evidence, managing defect records, and driving continuous quality improvements through trend analysis.

Requirements

Candidates must hold a bachelor's degree in a technical field and possess at least 3 years of experience in quality assurance, software testing, or technical support. Proficiency in system troubleshooting, network protocols, and defect management platforms like Azure DevOps or Jira is required.

Skills

Quality Assurance
System Testing
Software Testing
Technical Support
Root-cause Analysis
Azure DevOps
Jira
TCP/IP Networking
Building Management Systems
HVAC Controls
Embedded Systems
IoT
BACnet
Modbus
Firmware Troubleshooting
Defect Lifecycle Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Quality Engineer
Quality Assurance
System Testing
Software Engineering
Technical Support
Azure DevOps
Jira
Building Management Systems
HVAC
IoT
Embedded Systems
BACnet
Modbus
TCP/IP
Root Cause Analysis
Defect Management
Firmware
Network Troubleshooting
Agile
Scrum
Product Lifecycle
Regression Testing
Industrial Technology
Quality Metrics
Corrective Action
System Integration
Edge Devices
Data Analysis
Technical Documentation
Interoperability

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Work requirements

Jobs in Canada