Collections Clerk II

Position Summary

Tics Solutions is currently hiring a Collections Clerk I to monitor customer accounts, follow up on overdue balances and support the timely collection of outstanding receivables.

The successful candidate will work with customers to resolve billing concerns, confirm payment commitments and maintain accurate collection records while supporting positive customer relationships.

• Location: Sherwood Park, Alberta
• Contract: Temporary position for approximately two to three months

If you are looking for a short-term opportunity where you can apply your collections and accounts receivable experience, we encourage you to apply.

Responsibilities

• Review customer accounts and identify overdue balances
• Contact customers by phone and email regarding outstanding payments
• Follow up on payment commitments and approved payment arrangements
• Assist with resolving billing discrepancies and account concerns
• Maintain accurate records of collection activity and customer correspondence
• Escalate unresolved or delinquent accounts as required
• Prepare basic collection and account-status reports
• Work with internal teams to address issues delaying payment
• Complete collection activities in accordance with company policies and deadlines
• Perform other duties as assigned

Requirements

• Minimum 1 to 2 years of collections or accounts receivable experience
• Knowledge of basic accounting and accounts receivable practices
• Strong verbal and written communication skills
• Comfortable conducting collection calls and discussing overdue balances
• Strong attention to detail, organization and follow-up skills
• Ability to manage multiple accounts and priorities
• Proficiency in Microsoft Word, Excel and Outlook
• Experience with an ERP or accounting system would be considered an asset

Education

• High school diploma or equivalent
• Post-secondary education in Accounting, Finance or Business Administration would be considered an asset

Company Overview and Benefits

At TIC Solutions, we do work that matters. As a leading provider of critical asset integrity and engineering solutions, we help keep essential industries operating safely, reliably, and efficiently across North America and beyond. From infrastructure and energy to industrials and renewables, our work supports the communities where we live and work every day.

With more than 11,000 employees across 200+ locations, TIC Solutions combines global scale with local expertise, creating opportunities for employees to build meaningful careers while making a real impact. Our teams are driven by safety, innovation, collaboration, and technical excellence, and we are committed to investing in our people through growth opportunities, hands-on experience, and a strong culture of support and accountability.

Benefits

The strength of TIC Solutions lies in its outstanding people. As a rapidly growing, intensely innovative, international publicly traded company, the opportunities to pursue challenging and diverse career development paths are vast.

Complemented by an attractive and comprehensive total compensation package, including paid time off, employer paid benefits, RRSP + Company match, tuition grants, discounted fitness memberships and insurance offerings, employee assistance programs and more! At Acuren we commit to the principles of a respectful workplace and offer tremendous opportunities to those who wish to succeed.

Join our team at Acuren and embark on a rewarding journey where you will contribute to the company's growth and success while advancing your career. Apply now to be part of our dedicated team of professionals.