Customer Service Representative (Contract)

Where Performance Meets Purpose

Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Company means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Company.

Job Summary:

Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist customer service management with various departmental projects.

Duties and Responsibilities:

• Assist customers and sales representatives by entering/editing orders and advising on sales programs.
• Administer sales programs by consistently applying proper terms to each order.
• Answer customer/consumer inquiries about product and availability.
• Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
• Analyze current processes/procedures and identify/implement ways to improve.
• Assist in training and development of new members of the customer service team.
• Attend meetings with customer service team to discuss departmental initiatives and activities.
• Assist with the monitoring of phone coverage.

Qualifications:

• University degree or college diploma in a related field, or equivalent experience.
• Minimum one year of customer service experience.
• Excellent interpersonal and communication skills.
• Must be able to sit for long periods and use a telephone.
• Proficiency with a PC required; Microsoft Office experience an asset.
• Experience using SAP an asset.
• Golf industry knowledge and experience an asset.
• French/English bilingualism an asset

Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process. We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.