Client Service Dispatcher
Adaptive Office Solutions - Miramichi, NB | Full-Time, In-Office
Adaptive Office Solutions is a growing managed IT and cybersecurity company based in Miramichi, New Brunswick.
We’re looking for an organized, people-focused Client Service Dispatcher to help keep our service team running smoothly and make sure our clients are taken care of.
You’ll often be the first person a client speaks with when they need help. Your role is to make sure their request is properly captured, prioritized, assigned, followed up on, and communicated throughout the process.
You don’t need to solve the technical problem. Your job is to make sure the problem gets solved.
No IT background is required. If you’re a strong communicator, highly organized, dependable, and comfortable working in a busy environment, we’ll train you on our systems and processes.
What You’ll Do
- Answer incoming client calls and monitor new support requests.
- Create clear and accurate service tickets.
- Gather the information our technicians need to assist the client.
- Prioritize requests using established guidelines.
- Assign and route tickets to the appropriate technician.
- Monitor the service board throughout the day.
- Make sure urgent issues are recognized and addressed quickly.
- Watch response-time targets and flag anything falling behind.
- Schedule technician appointments and on-site visits.
- Keep clients informed with clear and timely updates.
- Follow up on open tickets and outstanding items.
- Make sure technicians know what needs attention next.
- Keep the service board organized, accurate, and up to date.
- Help ensure nothing gets forgotten, overlooked, or left sitting without follow-up.
What We’re Looking For
You may be a great fit if you are:
- A clear and friendly communicator on the phone and in writing.
- Highly organized and comfortable keeping track of multiple priorities.
- Someone who follows through and takes ownership.
- Calm and professional when several things need attention at once.
- Comfortable making decisions using established processes.
- Confident communicating with both clients and coworkers.
- Comfortable learning new software and systems.
- Dependable and consistent.
- Ready to work full-time from our Miramichi office.
Previous experience in customer service, dispatch, scheduling, office coordination, hospitality, call centres, or another fast-paced service environment is an asset, but not required.
No IT experience is required.
We’ll teach you the technology terminology and systems you need to know.
What Success Looks Like
A successful Client Service Dispatcher helps create a service desk where:
- Clients know what is happening with their request.
- Urgent issues are recognized quickly.
- Technicians know what they should be working on.
- Appointments and commitments aren’t missed.
- Open items are followed up on.
- Tickets don’t disappear into a queue.
- The service board stays organized and under control.
Why Adaptive Office Solutions
- Join a growing New Brunswick company supporting organizations across Atlantic Canada and beyond.
- Work with a supportive team where training and development are part of the job.
- Build valuable experience in client service, coordination, and business operations.
- Learn how a professional IT service organization operates.
- Be part of a team where reliability, ownership, and communication matter.
- Have a role where your ability to stay organized and keep things moving has a direct impact on both our clients and our team.
How to Apply
Send your resume and a short cover letter to operations@adaptiveoffice.ca with “Client Service Dispatcher” in the subject line.
Please include “Beam Me Up” somewhere in your cover letter or application.
- We’re interested in the person behind the resume. If you’re organized, dependable, good with people, and think you’d thrive keeping a busy team moving, we’d like to hear from you.
