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Added 3 mins ago
T
Software Engineer II (Procurement and Risk Technology)
TD
Toronto, ON
- Full-time
…and vendor teams to deliver secure full-stack applications, cloud integrations, SaaS capabilities and AI-enabled solutions across…
Added 16 mins ago
A
Observability Engineer || Fulltime || Toronto, ON - Onsite
AceStack
Toronto, ON
- Full-time
We are seeking an experienced Observability Engineer to join the Enterprise Kubernetes Platform team at a leading financial services organization.
Added 28 mins ago
Staff Software Engineer, Investors
Carta
Toronto, ON · Waterloo, ON
Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services,…
Added 28 mins ago
Senior Software Engineer II, Investors
Carta
Toronto, ON · Waterloo, ON
Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services,…
Added 32 mins ago
S
Fullstack Engineer (Moderation)
Stream
Remote, Canada
- $100,000 to $127,998 CAD / year
- Full-time
- Remote
…4,000+ apps, from Strava and Bumble to eBay and Patreon. Our platform processes billions of API requests per month and supports applications with millions of concurrent users, while…
Added 32 mins ago
S
Senior Machine Learning Engineer
ServiceNow
Toronto, ON
- Full-time
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 44 mins ago
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AI Bot Developer / Conversational AI Engineer
Genpact
Toronto, ON
- Full-time
We are seeking a skilled AI Bot Developer / Conversational AI Engineer with experience in designing, developing, and deploying intelligent AI-powered chatbot solutions. The ideal candidate…
Added 44 mins ago
A
Data Engineer Lakehouse
Augmented
Toronto, ON
- Full-time
Augmented is hiring a Data Engineer to build and run a modern lakehouse platform for one of our large enterprise clients in a regulated industry. You will design reliable batch and…
Added 45 mins ago
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DevOps Platform Engineer- JFrog Artifactory
Galent
Mississauga, ON
- Contract
This role is for a DevOps Platform Engineer / GitHub & JFrog Administrator responsible for managing and automating DevOps platforms, CI/CD pipelines, cloud infrastructure, and developer…
Added 45 mins ago
SA
Sales Engineer
STAN AI
Toronto, ON · North York, ON
- $90,000 to $120,000 CAD / year
- Full-time
We're hiring a Sales Engineer to be the technical voice of our sales team. You'll partner with Account Executives to show property management companies exactly how STAN works for them -…
Added 45 mins ago
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DevOps Engineer
Tekshapers
Toronto, ON
- Full-time
3–5+ years of hands-on CI/CD, cloud, and platform engineering experience in enterprise environments
Added 47 mins ago
FA
Application Engineer - Physical AI
FANUC America Corporation
Mississauga, ON
- $80,000 to $127,000 CAD / year
Application Engineer with experience in Physical AI technologies are responsible for the duties outlined below. As a member of the FANUC Canada engineering team based in Mississauga, you…
Added 1 hour ago
T
Software Engineer III
TD
London, ON · Toronto, ON
- Full-time
Regulatory and Customer Central Product Group of TD's Core Platform is seeking a talented Software Engineer III to develop & support critical applications around customer book of record,…
Added 1 hour ago
T
Lead Java Engineer
TEKsystems
Toronto, ON
- $90 to $110 CAD / hour
- Contract
This is an excellent opportunity for a senior engineer who enjoys mentoring others, solving complex technical problems, and driving the delivery of highly scalable applications.
Added 1 hour ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
We are seeking a highly experienced Senior Cloud Platform Developer to join our team. The ideal candidate will have extensive experience with Kubernetes and managed cloud-based Kubernetes…
Added 1 hour ago
WT
Presentation Automation Engineer
Wissen Technology
Montreal, QC
- Full-time
…Decision Intelligence, Intelligent Process Automation, Multi-Cloud & Hybrid Cloud Strategies, Cross-Platform Mobile Experiences, CI/CD-Powered Agile DevOps, Automated Quality Engineering,…
Added 1 hour ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Ottawa, ON
- Full-time
We are seeking a highly experienced Senior Cloud Platform Developer to join our team. The ideal candidate will have extensive experience with Kubernetes and managed cloud-based Kubernetes…
Added 1 hour ago
Performance Engineer
Scotiabank
Toronto, ON
The Performance Engineer of Infrastructure Performance Engineering is a senior technical Engineer
Added 1 hour ago
QA Engineer II
Zafin
Ottawa, ON · Toronto, ON
We are looking for a QA Engineer II to join our Banking Platform organization. In this role, you will help ensure the quality, reliability, and readiness of Zafin’s banking product as it is…
Added 1 hour ago
Software Engineer II, User Targeting
Braze
Toronto, ON
We’re looking for a Software Engineer II to join the User Targeting team. The team is responsible for how our customers segment and target their users. Every message Braze sends goes…
Added 1 hour ago
Senior Software Test Engineer
Coursera
Toronto, ON
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more…
Added 2 hours ago
ID
Senior Java Software Engineer
Intellect Design Arena Ltd
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
We are seeking a strong Java Tech Lead with proven experience in delivering scalable microservices and cloud based applications. The ideal candidate will be responsible for leading…
Added 2 hours ago
ST
Full Stack Engineer - Web Insights
Sensor Tower
Remote, Canada
- Full-time
- Remote
Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and…
Added 2 hours ago
B
Senior NLP Engineer
Behavox
Toronto, ON
- $170,000 to $230,000 CAD / year
Behavox is a global group of companies and a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance…
Added 2 hours ago
B
AWS Cloud Engineer
BMO
Toronto, ON · BMOPLACE
- Full-time
The Cloud Engineer is a core member of the Cloud Product Engineering team responsible for designing, building, and operating secure, scalable, and resilient cloud solutions for Amazon Web…

Adastra Corporation

N/A

175 Commerce Valley Dr. W, Markham, ON, L3T 7P6, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 19, 2026
Experience: At least 4 years of experience in production cloud operations, technical support, infrastructure operations, or a comparable technical role
Posting language: English
Posted: Oct 15, 2026

Original job description

Overview

AWS SUPPORT LEAD

POSITION SUMMARY

Adastra is seeking a hands-on AWS Support Lead to support and maintain customer cloud environments within our Global Managed Services team. In this role, you will investigate production issues, troubleshoot cloud infrastructure, coordinate incident resolution, and ensure customers receive timely updates and reliable operational support.

You will combine practical AWS engineering with day-to-day coordination across a distributed support team. You will take ownership of assigned issues, implement approved changes safely, maintain clear operational documentation, and work with technical specialists when additional expertise is required. This is a hands-on operational role for an experienced cloud professional who works independently, communicates effectively, and is committed to continuous learning.

Primary Location: Greater Toronto Area (GTA), Ontario, Canada

Work Model: Hybrid – 2 days onsite per week

Employment Type: Permanent Full-Time

RESPONSIBILITIES

AWS Operations and Incident Management

Coordinate incident triage and service requests, assess business impact and urgency, and take ownership of assigned investigations through resolution or documented handoff
Troubleshoot production issues using logs, metrics, monitoring tools, and relevant diagnostic information
Escalate issues to the appropriate technical specialists with clear evidence, findings, and recommended next steps
Support approved production changes, hotfixes, and environment promotions using established Git workflows and change controls
Validate changes, follow rollback procedures, maintain accurate records, and contribute to incident reviews and improvements that prevent recurring issues
Maintain clear handoffs across distributed teams, documenting the current impact, actions taken, next steps, and accountable owners

Hands-On AWS Cloud Operations

Operate and troubleshoot AWS environments across identity and access management, networking, compute, storage, security, monitoring, backup, and data services
Support AWS Organizations, Control Tower, IAM, and IAM Identity Center, including single sign-on (SSO), multi-factor authentication (MFA), permission sets, and production access
Support Amazon EC2, including Windows and SQL Server workloads, Amazon S3, Amazon EBS, AWS Systems Manager, AWS Lambda, Step Functions, EventBridge, CloudWatch, CloudTrail, and Security Hub
Assess operational risks, security posture, backup approaches, cost considerations, and production readiness, and recommend practical improvements

Infrastructure as Code, Automation and Monitoring

Support existing infrastructure configurations and reviewed deployment workflows, developing proficiency in Terraform or equivalent tools with guidance from designated specialists
Automate operational tasks using Python, PowerShell, or Bash
Configure and improve monitoring using Datadog, Amazon CloudWatch, or equivalent tools, including dashboards, alerts, log pipelines, and certificate tracking
Support integrations between monitoring and incident management tools, including PagerDuty and ServiceNow
Improve operational runbooks, monitoring coverage, and alert quality to reduce recurring incidents and manual effort

Cloud Data Platform Support

Conduct initial investigations of data pipelines and scheduled jobs by reviewing execution status, logs, access failures, and dependencies
Use SQL fundamentals to validate data and investigate operational symptoms within approved access
Distinguish between infrastructure, access, pipeline, and data-related issues, engaging the appropriate specialists for further investigation

Team and Customer Coordination

Coordinate support priorities, issue ownership, and escalation paths across a distributed support team
Keep customers, colleagues, technical specialists, and leadership informed of findings, business impact, actions, and next steps without waiting to be asked
Tailor technical explanations and updates to engineers, customer technical teams, customer managers, and Adastra leadership
Participate in incident calls and service reviews, communicating resolution estimates and commitments only when confirmed by the accountable owners
Prepare clear status and operational performance reports, including incident summaries, ticket volumes, service-level agreement (SLA) metrics, and service review materials using Microsoft Word or PowerPoint
Support customer onboarding, service transitions, and knowledge transfer by maintaining practical runbooks, readiness checklists, and communication plans
Share operational knowledge and contribute to mentoring as familiarity with customer environments develops

Required Qualifications and Experience

At least 4 years of experience in production cloud operations, technical support, infrastructure operations, or a comparable technical role
Hands-on experience supporting AWS production environments, particularly IAM, EC2, S3, and CloudWatch
Working knowledge of networking fundamentals, including connectivity, routing, and security groups
Experience investigating production incidents using logs and metrics, troubleshooting technical issues, and implementing changes safely
Familiarity with Git, peer review, change approvals, incident management, service request workflows, and monitoring or alerting tools
Foundational SQL skills and the ability to read and safely modify scripts in at least one language, such as Python, PowerShell, or Bash
Strong written and verbal English communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences
Experience providing proactive customer or stakeholder updates and preparing status or performance reports using Microsoft Word or PowerPoint
Ability to work independently with minimal supervision, take ownership of assigned responsibilities, follow through on commitments, and exercise sound judgment when escalating issues
A commitment to continuous learning, effective documentation, and balancing operational urgency with safe change practices
Willingness to participate in a compensated after-hours and weekend on-call rotation following onboarding and confirmation of readiness
Legal authorization to work in Canada and the ability to work onsite in the Greater Toronto Area two days per week

NICE TO HAVE

Experience working for a managed service provider (MSP) or supporting multiple customers and cloud environments
Experience coordinating incidents, sharing technical knowledge, or mentoring colleagues
Familiarity with Terraform configurations and infrastructure deployment workflows using GitHub, Azure DevOps, or equivalent tools
Exposure to AWS data services such as AWS Glue, Athena, and Lake Formation, or related platforms such as Snowflake and SQL Server
Experience with AWS Lambda, Step Functions, Windows workloads, backup procedures, or other AWS operational services
Familiarity with Datadog, PagerDuty, ServiceNow, or equivalent monitoring and incident management tools
Exposure to AWS partner processes, the AWS Solution Provider Program (SPP), Ingram Micro, AWS billing dependencies, or cost analysis
Knowledge of AWS Cost Explorer, Savings Plans, cloud cost optimization, or FinOps practices
Relevant certifications, such as AWS Certified CloudOps Engineer – Associate, AWS Certified Solutions Architect – Associate, or HashiCorp Certified: Terraform Associate

The successful candidate will be expected to pursue relevant AWS certifications during their employment with Adastra. Certification priorities and development goals will be agreed upon with the team based on operational needs and the candidate's experience.

ABOUT ADASTRA

Adastra is a global leader in AI and data-driven transformation, helping organizations lead with artificial intelligence - responsibly, strategically, and at scale. With over 25 years of experience, Adastra empowers enterprise clients to unlock business value through data innovation, operational excellence, and smart customer engagement.

Trusted by some of the world’s most prominent brands, Adastra delivers end-to-end solutions grounded in thoughtful strategy, robust governance, and deep technical expertise. From defining vision to ensuring execution, Adastra guides organizations through every stage of their AI, data and cloud journey - building future-ready capabilities and delivering measurable, lasting impact.

Adastra serves clients across key industries including financial services, automotive, manufacturing, technology, media and telecom (TMT), healthcare, retail, and professional services. The company employs more than 2,000 professionals across North America, Europe, and Asia.

WHAT WE OFFER

Opportunity for advancement and career progression
Competitive compensation package
Comprehensive benefits plan
Successful referral program
The opportunity to work with one of Canada’s 50 Best Managed Companies
Satisfaction of working for a reputable company
A flexible, dynamic, and diverse workplace

EQUAL OPPORTUNITY EMPLOYER

In our commitment to promote fair and equitable treatment of all employees and applicants, Adastra Corporation provides equal employment opportunities for all individuals regardless of age, sex, disability, race, ethnic origin, citizenship, creed, sexual orientation, marital status, or any other ground as described in the Ontario Human Rights Code. In addition, accommodation will be provided during the hiring process. Adastra Corporation’s implementation and support of employment initiatives encourage diversified labour force participation and equal access to opportunities based on merit and performance.

AI Usage - Our hiring process includes the use of AI-enabled tools to screen applications (e.g., keyword matching, qualification ranking). A human recruiter reviews all AI-generated shortlists to make informed hiring decisions.

There has been an increased instance of fraudulent job offers coming from people posing as Adastra HR employees. Please note that Adastra will never request fees as part of our recruiting process and any emails sent to you that are not from ‘@adastragrp.com’ or ‘@talent.icims.com’ are fraudulent. All employment offers are sent via DocuSign and if you receive an employment offer from a suspicious email and not via DocuSign, it is fraudulent.

Contact careers@adastragrp.com to inquire about jobs at Adastra, to report a suspicious request for money or personal information from external websites or suspicious employment offers.

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More about this job

Responsibilities

The AWS Support Lead will coordinate incident triage, troubleshoot production cloud infrastructure, and ensure reliable operational support for customer environments. They will also manage infrastructure changes, maintain operational documentation, and collaborate with technical specialists to resolve complex issues.

Requirements

Candidates must have at least 4 years of experience in production cloud operations and hands-on expertise with AWS services like IAM, EC2, and S3. Strong written and verbal communication skills are required, along with proficiency in scripting languages and a commitment to continuous learning.

Skills

AWS
Cloud Operations
Incident Management
Terraform
Python
PowerShell
Bash
SQL
Datadog
Amazon CloudWatch
Git
Infrastructure as Code
Networking
IAM
Troubleshooting
Technical Support

Benefits

Comprehensive benefits plan
Successful referral program

Visa sponsorship

Not detected in the job text

Keywords

AWS
Cloud Operations
Incident Management
Terraform
Python
PowerShell
Bash
SQL
Datadog
Amazon CloudWatch
Git
Infrastructure as Code
Networking
IAM
Amazon EC2
Amazon S3
Managed Services
ServiceNow
PagerDuty
AWS Organizations
Control Tower
AWS Lambda
Step Functions
EventBridge
CloudTrail
Security Hub
FinOps
Terraform Associate

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