Account Analyst

Account Analyst

Location: Calgary, AB

Term: 1 Year Contract (with potential for extension)

Schedule: Monday to Friday

About the Role

Reporting to the Team Lead, Accounts Payable, the Senior Accounts Payable Specialist is responsible for managing complex full-cycle accounts payable and employee expense activities within a high-volume, automated environment.

This role focuses on resolving invoice, payment, expense, workflow, and reconciliation exceptions, identifying root causes of processing issues, and driving continuous improvement across AP processes. The successful candidate will bring strong technical expertise, analytical problem-solving skills, and a passion for creating efficient, sustainable solutions while maintaining compliance with internal controls and financial policies.

Responsibilities

• Manage complex full-cycle Accounts Payable activities, including invoice validation, coding, matching, processing, payment support, reconciliations, and exception resolution.
• Investigate and resolve complex discrepancies related to purchase orders, goods receipts, service entries, GR/IR balances, pricing, quantities, taxes, coding, approvals, supplier records, and workflow processes.
• Troubleshoot transactions that fail automated processing and determine underlying transactional, process, system, data, or control-related causes.
• Review and resolve complex employee expense claims and policy exceptions.
• Investigate duplicate invoices, duplicate payments, payment holds, validation issues, and other payment-related risks.
• Monitor invoice queues, workflow backlogs, aging reports, approval delays, and invoices at risk of late payment.
• Support month-end and year-end close activities, including accruals, reconciliations, variance analysis, reporting, and aged-item resolution.
• Analyze AP performance metrics, dashboards, and KPIs to identify trends and improvement opportunities.
• Identify recurring issues across invoice processing, purchase orders, receiving, master data, workflow, and payment processes, and implement sustainable corrective actions.
• Recommend and support process improvements focused on automation, standardization, efficiency, and stronger financial controls.
• Review current AP processes and workflows and recommend best-practice solutions to improve effectiveness and operational performance.
• Collaborate with Accounts Payable, Supply Chain, Master Data, Tax, Finance, suppliers, and business stakeholders to resolve issues and implement process improvements.
• Provide technical guidance and escalation support to Accounts Payable team members on complex transactions and exception management.

Qualifications

• Legally entitled to work in Canada.
• Minimum 5 years of full-cycle Accounts Payable, employee expense, accounting, or related financial operations experience.
• Post-secondary education in Accounting, Finance, Business Administration, or a related discipline is considered an asset.
• Strong knowledge of purchase order processing, 2-way and 3-way matching, GR/IR management, reconciliations, exception handling, duplicate-payment controls, and financial controls.
• Experience with SAP, Concur, or similar ERP and expense management systems.
• Experience troubleshooting automated invoice workflows and exceptions within high-volume AP environments.
• Strong analytical and root-cause problem-solving skills with the ability to independently resolve complex issues.
• Experience interpreting dashboards, reports, and KPIs to identify trends and drive operational improvements.
• Demonstrated ability to identify process improvement opportunities and support automation, standardization, and workflow optimization initiatives.
• Strong organizational, communication, stakeholder management, and customer service skills.
• Ability to prioritize competing demands and perform effectively in a fast-paced environment.
• Proven ability to work independently while collaborating effectively with cross-functional teams.