Customer Support Coordinator

Adecco is currently hiring a full-time Customer Support Coordinator to support field service operations and work order management in Ottawa, ON.

You'll play a key role in ensuring work orders are completed accurately, billing is processed efficiently, and field technicians have the support they need to deliver excellent customer service.

• Pay Rate: $33.00/hour

• Location: Ottawa, ON

• Schedule: Monday to Friday | 9 AM – 5 PM

• Job type: Temporary 6 months | Full-time

• Vacancy Status: This posting is for an existing vacancy.

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Support technicians with work order management and parts requests.

• Review, validate, and close work orders for billing.

• Ensure customer, scheduling, and job information is accurate in company systems.

• Coordinate with field staff, billing teams, and customers to resolve issues and prevent delays.

• Monitor billing reports, resolve discrepancies, and support invoice processing.

• Track unbilled work orders and ensure timely completion and invoicing.

• Follow up with customers regarding invoices, documentation, and service satisfaction.

• Identify process improvements and eliminate operational bottlenecks.

• Support field service leaders by streamlining administrative processes.

Qualifications and Skills:

• High School Diploma required.

• Minimum 2 years of experience in estimating, sales support, customer service, service coordination, or administrative support.

• Strong organizational and multitasking skills.

• Excellent written and verbal communication abilities.

• Detail-oriented with strong problem-solving skills.

• Ability to work effectively in a fast-paced environment.

• Previous industry, field service, technical, or installation experience is considered an asset.

• Experience with work order management, billing, or service operations is preferred.

• Must be eligible to obtain and maintain CGP Clearance

• Must be legally eligible to work, and reside in Canada

If you enjoy problem-solving, process improvement, and keeping field operations running smoothly and efficiently, we encourage you to apply today! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.