Estimator - Collision Center

Are you an experienced Collision estimator with a passion for customer service and a strong understanding of collision repair and insurance processes? Adecco is currently recruiting for a permanent Auto body estimator role in Ottawa, Ontario. This is an exciting opportunity to join a reputable organization where your expertise in vehicle damage assessment, repair planning, and customer communication will directly contribute to an exceptional client experience.

If you're detail-oriented, organized, and thrive in a fast-paced collision repair environment, we want to hear from you!

• Pay Rate: $28.40/hour + Monthly Bonus + Signing Bonus
• Location: Ottawa, ON
• Shift: Monday to Friday, 8:00 AM – 5:00 PM
• Job type: Permanent | Full-time
• Vacancy Status: This posting is for an existing vacancy.

Responsibilities:

As an Auto Body Estimator, you will serve as the primary point of contact for customers throughout the repair process, ensuring accurate estimates and a seamless experience from appraisal to vehicle delivery.

Customer Service & Vehicle Appraisals

• Welcome customers in a professional, friendly, and positive manner
• Perform detailed vehicle damage inspections and appraisals
• Prepare accurate and comprehensive collision repair estimates
• Clearly explain repair procedures, timelines, and available options to customers
• Deliver exceptional customer service throughout all stages of the repair process

Estimating & Repair Coordination

• Create repair estimates for customers, insurance providers, and internal departments
• Ensure all repair operations, touch-ups, refinishing, polishing, and customer requests are included in estimates
• Accurately document repair details, conversations, and customer instructions within estimating systems
• Process supplemental estimates ("additionals") promptly to prevent delays
• Coordinate repair workflows with technicians and internal departments

Parts & Scheduling Management

• Order required parts and maintain accurate ordering documentation
• Schedule repairs once all necessary parts have arrived
• Monitor repair progress and proactively communicate updates or delays
• Coordinate vehicle delivery timelines with internal teams

Insurance & Relationship Management

• Maintain strong working relationships with insurance companies and partners
• Communicate repair updates and estimate changes as required
• Follow up on pending or unsold estimates to maximize conversion opportunities
• Ensure compliance with company policies, procedures, and industry regulations

Qualifications and Skills:

• Previous experience as a Body Shop Estimator, Collision Estimator, or Automotive Damage Appraiser
• Strong working knowledge of Mitchell and Audatex estimating systems
• Excellent computer and estimating software skills
• Strong understanding of collision repair processes and insurance procedures
• Exceptional customer service and relationship-building abilities
• Strong sales aptitude and customer-focused mindset
• Excellent verbal and written communication skills
• Strong mathematical, analytical, and problem-solving abilities
• Ability to accurately assess vehicle damage and repair requirements
• High attention to detail and organizational skills
• Ability to thrive in a fast-paced environment
• Valid driver's license with a clean driving record
• Must be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.