Maison Host
- Toronto, ON, Canada
Pay rate: $22.00 - $26.00/hour · Full-time
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Job details
- Pay
- Pay rate: $22.00 - $26.00/hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Are you passionate about delivering world-class client experiences within the luxury retail industry? Adecco is recruiting for a Maison Host to join a prestigious luxury jewelry and watch Maison in Downtown Toronto. This is an exceptional opportunity for professionals from luxury retail, fine jewelry, watches, fashion, hospitality, private client services, or premium concierge environments who excel at creating highly personalized and memorable experiences.
As the first impression of the Maison, you will play a pivotal role in cultivating lasting client relationships and delivering the impeccable service standards expected of one of the world's most respected luxury brands.
This role is particularly appealing to candidates with experience in luxury retail brands, fine jewelry, luxury watches, designer fashion, five-star hotels, private member clubs, premium automotive brands, or concierge services looking to further their career in the luxury sector.
Deliver an Exceptional Luxury Client Experience
Qualifications:
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
Please reach out to learn how the Aspire Academy can upskill you into your next role.
@@j
#CAO6659
As the first impression of the Maison, you will play a pivotal role in cultivating lasting client relationships and delivering the impeccable service standards expected of one of the world's most respected luxury brands.
This role is particularly appealing to candidates with experience in luxury retail brands, fine jewelry, luxury watches, designer fashion, five-star hotels, private member clubs, premium automotive brands, or concierge services looking to further their career in the luxury sector.
- Pay rate: $22.00 - $26.00/hour
- Location: Toronto, ON
- Job type: Temporary | Full-time
- Paid weekly accurate and on time
- Strong health and safety programs
- Medical and dental benefits once qualified
- Free training programs
- New and quicker onboarding process
- Temporary position that could lead to a permanent position
Deliver an Exceptional Luxury Client Experience
- Deliver a seamless white-glove welcome experience for VIP clients and guests entering the Maison.
- Serve as the first point of contact for all visitors entering the boutique
- Confirm appointments and escort clients to their designated Sales Associate
- Provide information about the boutique, products, and services while ensuring a seamless client journey
- Maintain a polished and professional presence that reflects the prestige of the brand
- Coordinate guest arrivals and manage showroom traffic flow
- Direct clients to the appropriate Sales Associate or Manager
- Curate a refined hospitality experience, ensuring every client receives attentive and personalized service throughout their boutique visit.
- Anticipate client needs and ensure every visitor receives personalized attention
- Manage inbound phone calls in a professional and courteous manner
- Respond to customer inquiries via email and chat
- Assist clients with questions regarding boutique services, operating hours, appointments, and repair processes
- Resolve inquiries efficiently while maintaining a luxury service standard
- Uphold all boutique, corporate, and client experience protocols
- Ensure compliance with established service standards and customer experience guidelines
- Represent the brand with professionalism, confidence, and enthusiasm
- Maintain a welcoming and elegant boutique atmosphere at all times
Qualifications:
- Bachelor's degree in Fashion, Retail, Hospitality, Business, or a related field preferred
- Minimum one year of experience within luxury retail, fine jewelry, watches, designer fashion, premium hospitality, private clubs, luxury travel, concierge services, or high-touch client experience environments is highly valued.
- Strong verbal and written communication skills
- Outstanding customer service and interpersonal abilities
- Proficiency with Microsoft Office applications
- Professional, polished, and confident presentation
- Strong organizational and multitasking skills
- Ability to work effectively in a fast-paced luxury retail environment
- Must be legally eligible to work, and reside in Canada
- Experience within luxury retail, jewelry, watches, fashion, hospitality, or premium customer service
- Multilingual abilities are considered a strong asset
- Passion for luxury brands and exceptional client experiences
- Career-focused individual with a desire to grow within the luxury retail industry
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
Please reach out to learn how the Aspire Academy can upskill you into your next role.
@@j
#CAO6659
More about this job
Responsibilities
Welcome VIP clients and visitors, manage appointments and showroom traffic, and provide personalized concierge-style service throughout their boutique visit. Handle client inquiries by phone, email, and chat while upholding the Maison’s service standards and representing the brand professionally.
Requirements
A bachelor’s degree in fashion, retail, hospitality, business, or a related field is preferred, along with at least one year of experience in luxury retail, hospitality, or another high-touch client service environment. Candidates should have strong communication and interpersonal skills, Microsoft Office proficiency, a polished presentation, and the ability to organize and multitask in a fast-paced setting; they must be legally eligible to work and reside in Canada.
Skills
- Luxury Client Experience
- Customer Service
- Verbal Communication
- Written Communication
- Interpersonal Skills
- Microsoft Office
- Organization
- Multitasking
- Appointment Coordination
- Guest Reception
- Concierge Services
- Phone And Email Communication
- Client Relationship Building
- Showroom Traffic Management
- Brand Representation
- Luxury Retail
Benefits
- Weekly Pay
- Health And Safety Programs
- Medical Benefits
- Dental Benefits
- Free Training Programs
- Potential For Permanent Employment
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Retail
- Hospitality
Keywords
- Luxury Retail
- Fine Jewelry
- Luxury Watches
- Designer Fashion
- Hospitality
- Private Client Services
- Concierge Services
- Client Experience
- White-Glove Service
- VIP Clients
- Guest Reception
- Appointment Coordination
- Showroom Traffic Flow
- Customer Service
- Microsoft Office
- Phone Support
- Email Support
- Chat Support
- Brand Ambassador
- Client Relationship Building
- Boutique Operations
- Service Standards
- Multilingual Abilities
- Premium Customer Service