SCM Support Analyst
Location: Calgary, AB
Term: 4 Month Contract (with potential for extension)
Schedule: Monday to Friday
About the Role
Reporting to the Team Lead, SCM Support Services, the SCM Support Analyst provides front-line support for Supply Chain Management (SCM) applications and procure-to-pay (P2P) processes across the organization. This role supports internal stakeholders and external suppliers by resolving system and process-related inquiries, managing service requests, and contributing to continuous improvement initiatives within the Supply Chain Service Center.
Responsibilities
- Provide Tier 1 support for SCM and P2P processes, including purchase orders, service entry sheets, goods receipts, invoices, payments, and rate validations.
- Respond to and resolve inquiries related to SAP and connected applications, including OpenInvoice, Ariba, Maximo, TRACK, and ServiceNow.
- Manage and action support requests through the ServiceNow ticketing system, ensuring service-level targets are met and escalations are completed when required.
- Troubleshoot and coordinate resolution of SAP MM and P2P workflow issues, including staging table and processing delays.
- Support suppliers and internal stakeholders with procurement and invoicing processes.
- Assist with execution and adoption of P2P process improvements in collaboration with SCM Shared Services, Accounts Payable, Taxation, Master Data, Category Management, and other business groups.
- Identify process improvement opportunities and recommend solutions to enhance operational efficiency and user experience.
- Coordinate SAP MM enhancements, upgrades, and system-related initiatives with SCM Systems, IT, and external support teams.
- Support stakeholder engagement activities and build positive working relationships with business units and suppliers.
- Process invoice and service receipt rejections, redirect requests, and resend required system acknowledgements through OpenInvoice.
- Provide cross-functional support to other Supply Chain Service Center activities as required.
Qualifications
- Legally entitled to work in Canada.
- High school diploma required; post-secondary education in Supply Chain Management, Business, or a related field is considered an asset.
- Minimum 3 years of experience supporting Procure-to-Pay (P2P), Supply Chain, Accounts Payable, or related business processes.
- Strong understanding of procurement and P2P workflows.
- Hands-on experience with SAP MM.
- Experience supporting enterprise applications such as OpenInvoice, Ariba, Maximo, and ServiceNow is considered an asset.
- Strong customer service mindset with the ability to effectively support both internal and external stakeholders.
- Excellent verbal and written communication skills.
- Demonstrated attention to detail, accuracy, and problem-solving abilities.
- Strong organizational and time management skills with the ability to manage high volumes of work.
- Ability to work independently while collaborating effectively within a fast-paced team environment.
Key Competencies
- Customer service orientation
- Effective communication skills
- Strong collaboration and teamwork
- Adaptability and change agility
- Results-driven mindset
- Continuous improvement focus
- Technical and analytical problem solving
- Stakeholder relationship management
Work Environment
- Office-based position.
- Collaborative and customer-focused team environment.
- High-volume workload supporting multiple stakeholders.
- Exposure to a mix of routine and complex process inquiries.
- Ergonomic workstation setup, social collaboration spaces, and flexible work arrangements where applicable.
This position supports Supply Chain Management operations and requires a strong understanding of procurement processes, enterprise business systems, and customer-focused service delivery. Candidates with prior oil and gas industry experience will be considered an asset.
