SCM Support Analyst

SCM Support Analyst

Location: Calgary, AB

Term: 4 Month Contract (with potential for extension)

Schedule: Monday to Friday

About the Role

Reporting to the Team Lead, SCM Support Services, the SCM Support Analyst provides front-line support for Supply Chain Management (SCM) applications and procure-to-pay (P2P) processes across the organization. This role supports internal stakeholders and external suppliers by resolving system and process-related inquiries, managing service requests, and contributing to continuous improvement initiatives within the Supply Chain Service Center.

Responsibilities

• Provide Tier 1 support for SCM and P2P processes, including purchase orders, service entry sheets, goods receipts, invoices, payments, and rate validations.
• Respond to and resolve inquiries related to SAP and connected applications, including OpenInvoice, Ariba, Maximo, TRACK, and ServiceNow.
• Manage and action support requests through the ServiceNow ticketing system, ensuring service-level targets are met and escalations are completed when required.
• Troubleshoot and coordinate resolution of SAP MM and P2P workflow issues, including staging table and processing delays.
• Support suppliers and internal stakeholders with procurement and invoicing processes.
• Assist with execution and adoption of P2P process improvements in collaboration with SCM Shared Services, Accounts Payable, Taxation, Master Data, Category Management, and other business groups.
• Identify process improvement opportunities and recommend solutions to enhance operational efficiency and user experience.
• Coordinate SAP MM enhancements, upgrades, and system-related initiatives with SCM Systems, IT, and external support teams.
• Support stakeholder engagement activities and build positive working relationships with business units and suppliers.
• Process invoice and service receipt rejections, redirect requests, and resend required system acknowledgements through OpenInvoice.
• Provide cross-functional support to other Supply Chain Service Center activities as required.

Qualifications

• Legally entitled to work in Canada.
• High school diploma required; post-secondary education in Supply Chain Management, Business, or a related field is considered an asset.
• Minimum 3 years of experience supporting Procure-to-Pay (P2P), Supply Chain, Accounts Payable, or related business processes.
• Strong understanding of procurement and P2P workflows.
• Hands-on experience with SAP MM.
• Experience supporting enterprise applications such as OpenInvoice, Ariba, Maximo, and ServiceNow is considered an asset.
• Strong customer service mindset with the ability to effectively support both internal and external stakeholders.
• Excellent verbal and written communication skills.
• Demonstrated attention to detail, accuracy, and problem-solving abilities.
• Strong organizational and time management skills with the ability to manage high volumes of work.
• Ability to work independently while collaborating effectively within a fast-paced team environment.

Key Competencies

• Customer service orientation
• Effective communication skills
• Strong collaboration and teamwork
• Adaptability and change agility
• Results-driven mindset
• Continuous improvement focus
• Technical and analytical problem solving
• Stakeholder relationship management

Work Environment

• Office-based position.
• Collaborative and customer-focused team environment.
• High-volume workload supporting multiple stakeholders.
• Exposure to a mix of routine and complex process inquiries.
• Ergonomic workstation setup, social collaboration spaces, and flexible work arrangements where applicable.

This position supports Supply Chain Management operations and requires a strong understanding of procurement processes, enterprise business systems, and customer-focused service delivery. Candidates with prior oil and gas industry experience will be considered an asset.