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Added 3 mins ago
C
Manager, Business Analyst - CHAPS / High-Value Payments
Cognizant
Toronto, ON
- Full-time
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Added 3 mins ago
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- Full-time
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Adecco

SCM Support Analyst

Calgary, AB, Canada

$49 to $60 CAD / hour · Full-time

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Applications open in a new tab.

Job details

Pay: $49 to $60 CAD / hour
Job type: Full-time
Apply by: Dec 4, 2026
Education: High school diploma
Experience: Minimum 3 years of experience supporting Procure-to-Pay (P2P), Supply Chain, Accounts Payable, or related business processes.
Posting language: English
Posted: Nov 4, 2026

Original job description

SCM Support Analyst

Location: Calgary, AB

Term: 4 Month Contract (with potential for extension)

Schedule: Monday to Friday

About the Role

Reporting to the Team Lead, SCM Support Services, the SCM Support Analyst provides front-line support for Supply Chain Management (SCM) applications and procure-to-pay (P2P) processes across the organization. This role supports internal stakeholders and external suppliers by resolving system and process-related inquiries, managing service requests, and contributing to continuous improvement initiatives within the Supply Chain Service Center.

Responsibilities

Provide Tier 1 support for SCM and P2P processes, including purchase orders, service entry sheets, goods receipts, invoices, payments, and rate validations.
Respond to and resolve inquiries related to SAP and connected applications, including OpenInvoice, Ariba, Maximo, TRACK, and ServiceNow.
Manage and action support requests through the ServiceNow ticketing system, ensuring service-level targets are met and escalations are completed when required.
Troubleshoot and coordinate resolution of SAP MM and P2P workflow issues, including staging table and processing delays.
Support suppliers and internal stakeholders with procurement and invoicing processes.
Assist with execution and adoption of P2P process improvements in collaboration with SCM Shared Services, Accounts Payable, Taxation, Master Data, Category Management, and other business groups.
Identify process improvement opportunities and recommend solutions to enhance operational efficiency and user experience.
Coordinate SAP MM enhancements, upgrades, and system-related initiatives with SCM Systems, IT, and external support teams.
Support stakeholder engagement activities and build positive working relationships with business units and suppliers.
Process invoice and service receipt rejections, redirect requests, and resend required system acknowledgements through OpenInvoice.
Provide cross-functional support to other Supply Chain Service Center activities as required.

Qualifications

Legally entitled to work in Canada.
High school diploma required; post-secondary education in Supply Chain Management, Business, or a related field is considered an asset.
Minimum 3 years of experience supporting Procure-to-Pay (P2P), Supply Chain, Accounts Payable, or related business processes.
Strong understanding of procurement and P2P workflows.
Hands-on experience with SAP MM.
Experience supporting enterprise applications such as OpenInvoice, Ariba, Maximo, and ServiceNow is considered an asset.
Strong customer service mindset with the ability to effectively support both internal and external stakeholders.
Excellent verbal and written communication skills.
Demonstrated attention to detail, accuracy, and problem-solving abilities.
Strong organizational and time management skills with the ability to manage high volumes of work.
Ability to work independently while collaborating effectively within a fast-paced team environment.

Key Competencies

Customer service orientation
Effective communication skills
Strong collaboration and teamwork
Adaptability and change agility
Results-driven mindset
Continuous improvement focus
Technical and analytical problem solving
Stakeholder relationship management

Work Environment

Office-based position.
Collaborative and customer-focused team environment.
High-volume workload supporting multiple stakeholders.
Exposure to a mix of routine and complex process inquiries.
Ergonomic workstation setup, social collaboration spaces, and flexible work arrangements where applicable.

This position supports Supply Chain Management operations and requires a strong understanding of procurement processes, enterprise business systems, and customer-focused service delivery. Candidates with prior oil and gas industry experience will be considered an asset.

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More about this job

Responsibilities

Provide Tier 1 support for SCM and procure-to-pay applications and processes, resolving inquiries and managing ServiceNow requests from internal stakeholders and suppliers. Coordinate issue resolution and system enhancements, support process improvements, and assist with invoice and service receipt workflows.

Requirements

Applicants must be legally entitled to work in Canada, have a high school diploma, and bring at least three years of experience supporting P2P, supply chain, accounts payable, or related processes. Strong procurement workflow knowledge and hands-on SAP MM experience are required; experience with OpenInvoice, Ariba, Maximo, and ServiceNow is an asset.

Skills

Procure-to-Pay Support
Supply Chain Management
SAP MM
OpenInvoice
Ariba
Maximo
ServiceNow
Procurement Workflows
Accounts Payable
Troubleshooting
Customer Service
Stakeholder Management
Process Improvement
Problem Solving
Communication
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Supply Chain Management
Procure-to-Pay
SAP MM
OpenInvoice
Ariba
Maximo
ServiceNow
Purchase Orders
Service Entry Sheets
Goods Receipts
Invoice Processing
Payments
Rate Validation
Accounts Payable
Supplier Support
Service-Level Targets
Workflow Troubleshooting
Staging Tables
Process Improvement
System Enhancements
Stakeholder Engagement
Master Data
Category Management
Taxation
Oil and Gas

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