Jobs in Canada

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Added 14 mins ago
Shift Supervisor - Secure Facility
GardaWorld
Vancouver, BC
Consistent full-time schedules: Day Shift: Sunday to Wednesday, 0500–1700 hrs / Night Shift: Sunday to Tuesday, 1700–0500 hrs · Must have resided in Canada for the past 5 years
Added 14 mins ago
C
Account Executive, Mid-Market Canada, Customer Sales
Clio
Burnaby, BC · Vancouver, BC
- Full-time
What you must have:
Added 14 mins ago
C
Bakery Manager (Temporary)
Co-op
Medicine Hat, AB
- Full-time
Deliver legendary guest service and resolve customer concerns in a professional and timely manner.
Added 28 mins ago
WC
Asset Protection Associate
Walmart Canada
Goderich, ON
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 28 mins ago
WB
Senior Events Host
Whistler Blackcomb
Whistler, BC
- Temporary
…lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 28 mins ago
WC
General Merchandise Associate
Walmart Canada
Vernon, BC
- Full-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 28 mins ago
FC
Seasonal Courier-1
FedEx Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
…shipments for conformance to Federal Express Canada features of service; to provide related customer service…
Added 28 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Lethbridge, AB
- Full-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 28 mins ago
FC
CAN Driver
FedEx Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
Must possess a valid driver’s license and have a good driving record
Added 28 mins ago
BM
Parking Attendant - Holiday Helper
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Excellent customer service, interpersonal and communication skills.
Added 28 mins ago
GE
CSR - Digital Communications - 6months Contract(Bilingual)- EN
Global Excel Management Inc.
Sherbrooke, QC
- Contract
Are you a person with excellent writing skills and a knack for providing excellent customer service ? Are you interested in working in a multilingual, dynamic and friendly environment that…
Added 28 mins ago
DH
Executive Chef
Delta Hotels and Resorts®
Quebec, QC
- Full-time
Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
Added 28 mins ago
RP
HR Business Partnerships Manager
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,452.8 to $105,594.3 CAD / year
- Full-time
…programs such as: performance management, progressive discipline, customer service,…
Added 28 mins ago
GE
CSR - Digital Communications - 6months Contract(Bilingual)- EN
Global Excel Management Inc.
Windsor, ON
- Contract
Are you a person with excellent writing skills and a knack for providing excellent customer service ? Are you interested in working in a multilingual, dynamic and friendly environment that…
Added 28 mins ago
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Senior Service Designer (UX)
Adecco
Toronto, ON
- Full-time
Qualified candidates should possess a combination of service design expertise, operational thinking, systems design capability, and practical experience applying AI to modern design…
Added 28 mins ago
R
Community Associate
Regus
Ottawa, ON
- Contract
A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Added 28 mins ago
GE
CSR - Digital Communications (Bilingual)- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
Are you a person with excellent writing skills and a knack for providing excellent customer service ? Are you interested in working in a multilingual, dynamic and friendly environment that…
Added 28 mins ago
B
Administrative Assistant
BGIS
North Bay, ON
- Full-time
Service office equipment, notify service supplier if unable to resolve issue
Added 28 mins ago
M
Brand Manager
Metrie
Halton Hills, ON
- Full-time
This role is required to work in-branch 4 days per week
Added 28 mins ago
VM
Sales Rep - Weekly Pay - Flexible Work
Vector Marketing
Vancouver, BC
- Part-time
…Cutco products through one-on-one appointments that emphasize customer service. Our Cutco products are used in the home focusing on the kitchen and some gardening tools as well. Experience…
Added 28 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 28 mins ago
AC
Senior Underwriter and Team Leader
APRIL Canada Insurance
Toronto, ON
- Full-time
Service quality is central to the role. You will help the team give brokers timely, useful answers, keep work moving and make sound underwriting decisions within delegated authority.
Added 28 mins ago
NI
Sales Assistant
NiMA Imports
Kingsville, ON
- Full-time
Communicate effectively with team members to ensure efficient workflow and excellent customer service.
Added 28 mins ago
WC
General Merchandise Associate
Walmart Canada
Goderich, ON
- Full-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 28 mins ago
E
Service Automation Technician
Epiroc
Vancouver, BC
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts

Adecco

Senior Service Designer (UX)

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 8+ years of experience in Service Design, UX Design, or Product Design
Posting language: English
Posted: Nov 12, 2026

Original job description

Summary

Our client is seeking a Senior Service Designer, (UX) Experience Operations for an 18-month full-time contract based in Toronto (hybrid). Reporting to the UX Director, this role will help modernize how design teams work by translating established process vision into practical workflows, governance, standards, and tools. The successful candidate will bring strong service design and product design expertise, systems thinking, AI fluency, and experience working within large, complex enterprise environments. This position will play a key role in integrating journey management and AI into day-to-day design delivery. This position will be an 18 month contract, and will primarily function as remote, but should have the ability to attend meetings in either Toronto or Ottawa.

Qualifications

8+ years of experience in Service Design, UX Design, or Product Design
Experience leading complex, cross-functional initiatives in large organizations
Strong understanding of design, research, content, and product delivery practices
Demonstrated expertise in service blueprinting, journey mapping, process modeling, and future-state design
Strong systems thinking and ability to design end-to-end workflows and operating models
Excellent visual communication, documentation, and information design skills
Advanced hands-on experience using AI tools within design and research workflows
Ability to independently drive initiatives with minimal supervision
Strong facilitation, stakeholder management, presentation, and communication skills
Experience working with product, technology, accessibility, and business partners
Proficiency with Figma, Miro (or similar tools), and Microsoft 365 applications
Experience with enterprise-approved AI tools
Post-secondary education in Design, Human-Computer Interaction, UX, Service Design, or a related field is preferred

Responsibilities

Operationalize established design process direction and transform strategic models into practical playbooks, standards, templates, and governance frameworks
Define and implement journey management practices, ownership structures, and decision-making processes
Modernize design workflows across strategy, discovery, design, and delivery functions
Design and improve role handoffs, workflows, decision points, and supporting tools
Develop clear, engaging, and easy-to-adopt documentation and process artifacts
Collaborate with UX leadership to establish AI use cases, workflows, standards, and governance across the design lifecycle
Identify opportunities to leverage AI to improve efficiency, consistency, and design quality
Facilitate workshops, working sessions, training programs, and stakeholder engagement activities
Drive adoption of new processes through communication, enablement, and change management activities
Manage project backlogs, track progress, report risks and dependencies, and support successful execution
Partner with Design Operations and leadership teams to align initiatives with organizational goals and performance measures

APPLICATION

Qualified candidates should possess a combination of service design expertise, operational thinking, systems design capability, and practical experience applying AI to modern design practices. Candidates with experience in journey management, digital product design, enterprise transformation, agile environments, accessibility, and design systems are encouraged to apply. This is an excellent opportunity for a senior design professional who enjoys shaping how teams work, influencing organizational practices, and driving meaningful improvements across the design lifecycle within a large and complex environment. Only qualified candidates will be contacted. Thank you.

Vacancy Status: This posting is for an existing vacancy.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.

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More about this job

Responsibilities

Translate strategic design direction into practical workflows, playbooks, standards, tools, and governance, while establishing journey management practices and improving design delivery across the lifecycle. Partner with UX leadership and stakeholders to integrate AI into design workflows, facilitate adoption and training, and track initiative progress, risks, and dependencies.

Requirements

Requires 8+ years of service, UX, or product design experience, including leadership of complex cross-functional initiatives in large organizations and expertise in service blueprinting, journey mapping, process modeling, and systems design. Candidates should have hands-on experience applying AI in design and research, strong facilitation and communication skills, proficiency with Figma, Miro, and Microsoft 365, and experience collaborating across product, technology, accessibility, and business teams; related post-secondary education is preferred.

Skills

Service Design
UX Design
Product Design
Systems Thinking
Journey Mapping
Service Blueprinting
Process Modeling
Future-State Design
AI Tools
Design Operations
Workflow Design
Governance
Facilitation
Stakeholder Management
Figma
Miro

Visa sponsorship

Not detected in the job text

Keywords

Service Design
UX Design
Product Design
Experience Operations
Journey Management
Journey Mapping
Service Blueprinting
Process Modeling
Systems Thinking
Artificial Intelligence
Design Research
Design Operations
Workflow Design
Operating Models
Governance Frameworks
Figma
Miro
Microsoft 365
Accessibility
Design Systems
Enterprise Transformation
Agile
Change Management
Stakeholder Engagement
Cross-Functional Collaboration

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Work requirements

Jobs in Canada