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Added 20 mins ago
RP
HR Business Partnerships Manager
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,452.8 to $105,594.3 CAD / year
- Full-time
Reporting to the Senior Director of Human Resources Business Partnerships, the Manager, Human Resources Business Partnerships, is responsible for providing leadership and direction to their…
Added 20 mins ago
A
Senior Service Designer (UX)
Adecco
Toronto, ON
- Full-time
…full-time contract based in Toronto (hybrid). Reporting to the UX Director, this role will help modernize how design teams work by translating established process vision into practical…
Added 20 mins ago
G
WPG - Sales Manager (WMS)
Gardewine
Winnipeg, MB
- Full-time
Reports to: Director – Logistics, Warehousing & Dedicated Services
Added 20 mins ago
CR
Maintenance Manager
COGIR Real Estate
Vancouver, BC
- Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;
Added 20 mins ago
C
Treasury Manager- Capital Markets
Couche-Tard
Laval, QC
- Full-time
Reporting to the Director, Treasury, within the Finance team, the incumbent will be responsible for managing capital markets activities and, in collaboration with the Director, Treasury,…
Added 35 mins ago
RB
Portfolio Manager, External Managers – Alternatives
Royal Bank of Canada
Toronto, ON
- Full-time
…investment partners. This role involves portfolio analysis, performance monitoring, due diligence, and strategic engagement with third-party managers across alternative asset classes. The…
Added 49 mins ago
AF
Managing Director, Investment Fund Finance
ATB Financial
Calgary, AB
- Full-time
…Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready to deliver…
Added 49 mins ago
G
Manager, Cybersecurity & Infrastructure Resilience - Corporate Services
Graham
Calgary, AB
- Full-time
Reporting to the Director, Cybersecurity & Technology Resilience, the Manager, Cybersecurity & Infrastructure Resilience leads Graham's operational IT resilience capabilities across…
Added 1 hour ago
WM
Finance Officer
West Moberly First Nations
Moberly Lake, BC
- $82,000 to $95,000 CAD / year
- Full-time
The position may also provide financial information and support to the Director of Finance as required. This is an excellent opportunity for someone with a strong finance or accounting…
Added 1 hour ago
WA
Associate Director, Content & Community
We Are Social
Toronto, ON
- $95,000 to $115,000 CAD / year
- Full-time
We are looking for an Associate Director, Content & Community to join our growing Creative Strategy team. This is a team of curious, culturally connected thinkers with a passion for social,…
Added 1 hour ago
GO
Director of Policies, Programs and Oversight
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Executive Director, the Director of Policies, Programs and Oversight provides operational oversight for the Non-Insured Benefits Branch, ensuring effective provincial…
Added 1 hour ago
MT
Terminal Manager
Midland Transport
Montreal, QC
- Full-time
…(P&D) transport terminal in Dorval, Quebec. Reporting to the Director, Operations – Quebec, the Terminal Manager is accountable for delivering safe, efficient, and cost-effective operations…
Added 1 hour ago
CC
Manager, Privacy
Cogeco Connexion
Montreal, QC
- Full-time
Exceptional stakeholder management, communication, and prioritization skills, with a proven track record of translating complex regulatory concepts into practical business solutions
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
Title: Director, Global Marketing & Sales Enablement
Added 1 hour ago
VC
Total Rewards Specialist - Temporary, Full-time
VON Canada
Halifax, NS
- $37.9 to $41.09 CAD / hour
- Full-time
…and internally equitable and aligned with VON’s strategy and business…
Added 1 hour ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
Reporting to the Director, Corporate Lending & Trade Finance Operations Change, the Operations Analyst III is a senior individual contributor within CLO Business Support (BST), providing…
Added 1 hour ago
O(
Corporate Project Manager
OTIP (Ontario Teachers Insurance Plan)
Waterloo, ON
- Full-time
Reporting to the Director, Project Management Office, the Project Manager is responsible for managing cross-departmental Business Projects and/or Information Technology Systems (ITS)…
Added 1 hour ago
C|
Director of Human Resources & Organizational Learning
CCRW | CCRT
Toronto, ON
- Full-time
The Director of Human Resources & Organizational Learning provides strategic leadership for human resources, employee experience, workforce development, and organizational learning across…
Added 1 hour ago
FR
Credit Analyst - Director, Complex Credits Group - Toronto
Fitch Ratings
Toronto, ON
- Full-time
Director, Global Infrastructure - Complex Credit Group
Added 1 hour ago
O
Controls Engineer
OC
Vancouver, BC
- Full-time
Reporting to the Operations Director, the Controls Engineer will support the full project lifecycle of service retrofit initiatives - from early-stage site visits, design development to…
Added 1 hour ago
E
Financial Analyst
Equus
Courtice, ON
- $32.5 to $33.2 CAD / hour
- Full-time
Reporting to the Director of Finance, the Financial Analyst provides accounting and financial analysis, budgeting and reporting support across the organization. This position combines…
Added 1 hour ago
WA
Associate Director, Content & Community
We Are Social
Remote, Canada
- $95,000 to $115,000 CAD / year
- Remote
We are looking for an Associate Director, Content & Community to join our growing Creative Strategy team. This is a team of curious, culturally connected thinkers with a passion for social,…
Added 1 hour ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Provide operational leadership and continuity during the absence of the Integrated Director, Diagnostic Imaging.
Added 1 hour ago
RB
Director, External Managers – Alternatives
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking an experienced Director to lead a team of portfolio managers overseeing relationships with external fund managers and alternative investment partners. This role is…

Adecco

Senior Service Designer (UX)

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 8+ years of experience in Service Design, UX Design, or Product Design
Posting language: English
Posted: Nov 12, 2026

Original job description

Summary

Our client is seeking a Senior Service Designer, (UX) Experience Operations for an 18-month full-time contract based in Toronto (hybrid). Reporting to the UX Director, this role will help modernize how design teams work by translating established process vision into practical workflows, governance, standards, and tools. The successful candidate will bring strong service design and product design expertise, systems thinking, AI fluency, and experience working within large, complex enterprise environments. This position will play a key role in integrating journey management and AI into day-to-day design delivery. This position will be an 18 month contract, and will primarily function as remote, but should have the ability to attend meetings in either Toronto or Ottawa.

Qualifications

8+ years of experience in Service Design, UX Design, or Product Design
Experience leading complex, cross-functional initiatives in large organizations
Strong understanding of design, research, content, and product delivery practices
Demonstrated expertise in service blueprinting, journey mapping, process modeling, and future-state design
Strong systems thinking and ability to design end-to-end workflows and operating models
Excellent visual communication, documentation, and information design skills
Advanced hands-on experience using AI tools within design and research workflows
Ability to independently drive initiatives with minimal supervision
Strong facilitation, stakeholder management, presentation, and communication skills
Experience working with product, technology, accessibility, and business partners
Proficiency with Figma, Miro (or similar tools), and Microsoft 365 applications
Experience with enterprise-approved AI tools
Post-secondary education in Design, Human-Computer Interaction, UX, Service Design, or a related field is preferred

Responsibilities

Operationalize established design process direction and transform strategic models into practical playbooks, standards, templates, and governance frameworks
Define and implement journey management practices, ownership structures, and decision-making processes
Modernize design workflows across strategy, discovery, design, and delivery functions
Design and improve role handoffs, workflows, decision points, and supporting tools
Develop clear, engaging, and easy-to-adopt documentation and process artifacts
Collaborate with UX leadership to establish AI use cases, workflows, standards, and governance across the design lifecycle
Identify opportunities to leverage AI to improve efficiency, consistency, and design quality
Facilitate workshops, working sessions, training programs, and stakeholder engagement activities
Drive adoption of new processes through communication, enablement, and change management activities
Manage project backlogs, track progress, report risks and dependencies, and support successful execution
Partner with Design Operations and leadership teams to align initiatives with organizational goals and performance measures

APPLICATION

Qualified candidates should possess a combination of service design expertise, operational thinking, systems design capability, and practical experience applying AI to modern design practices. Candidates with experience in journey management, digital product design, enterprise transformation, agile environments, accessibility, and design systems are encouraged to apply. This is an excellent opportunity for a senior design professional who enjoys shaping how teams work, influencing organizational practices, and driving meaningful improvements across the design lifecycle within a large and complex environment. Only qualified candidates will be contacted. Thank you.

Vacancy Status: This posting is for an existing vacancy.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.

Apply on LinkedIn About employer

More about this job

Responsibilities

Translate strategic design direction into practical workflows, playbooks, standards, tools, and governance, while establishing journey management practices and improving design delivery across the lifecycle. Partner with UX leadership and stakeholders to integrate AI into design workflows, facilitate adoption and training, and track initiative progress, risks, and dependencies.

Requirements

Requires 8+ years of service, UX, or product design experience, including leadership of complex cross-functional initiatives in large organizations and expertise in service blueprinting, journey mapping, process modeling, and systems design. Candidates should have hands-on experience applying AI in design and research, strong facilitation and communication skills, proficiency with Figma, Miro, and Microsoft 365, and experience collaborating across product, technology, accessibility, and business teams; related post-secondary education is preferred.

Skills

Service Design
UX Design
Product Design
Systems Thinking
Journey Mapping
Service Blueprinting
Process Modeling
Future-State Design
AI Tools
Design Operations
Workflow Design
Governance
Facilitation
Stakeholder Management
Figma
Miro

Visa sponsorship

Not detected in the job text

Keywords

Service Design
UX Design
Product Design
Experience Operations
Journey Management
Journey Mapping
Service Blueprinting
Process Modeling
Systems Thinking
Artificial Intelligence
Design Research
Design Operations
Workflow Design
Operating Models
Governance Frameworks
Figma
Miro
Microsoft 365
Accessibility
Design Systems
Enterprise Transformation
Agile
Change Management
Stakeholder Engagement
Cross-Functional Collaboration

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