Jobs in Canada

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Added 19 mins ago
NB
Multimedia Production Specialist
National Bank of Canada
Toronto, ON
- Full-time
…24 team at National Bank means acting as a specialist in the design, production and distribution of digital events, podcasts and video content. This job allows you to have a positive impact…
Added 34 mins ago
OT
Lead Product Manager (Bilingual/ Fax/ Telco)
Open Text Corporation
Ottawa, ON · Richmond Hill, ON
- Other
This role reports directly to the Director, Product Management within the Digital Experience (DX) business unit at OpenText.
Added 5 hours ago
L
Technology Director - Developer Excellence
lululemon
Vancouver, BC
- Full-time
As the Director of Enterprise Engineering - Practices and Platforms, your role is pivotal in aligning the engineering direction across all technology departments, spanning Digital, Retail,…
Added 5 hours ago
L
Senior Technology Director - Merchandise Planning
lululemon
Vancouver, BC
- Full-time
…capabilities that power lululemon’s product lifecycle – from 2D/3D design and development to merchandising, sourcing, assortment planning, master data management, and go to market. We…
Added 8 hours ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 9 hours ago
CC
Manager, Privacy
Cogeco Connexion
Burlington, ON
- Full-time
…engaged and appreciated employees equate to a better overall experience for our…
Added 10 hours ago
A
Senior Service Designer (UX)
Adecco
Toronto, ON
- Full-time
Our client is seeking a Senior Service Designer, (UX) Experience Operations for an 18-month full-time contract based in Toronto (hybrid). Reporting to the UX Director, this role will help…
Added 10 hours ago
A
Principal Data Engineer, User Success (Agentic Experiences)
Autodesk
Toronto, ON
- Full-time
At Autodesk, we do what no other company can: we help our customers design and make anything. The Experience Foundations team at Autodesk plays a critical role in designing the experiences…
Added 10 hours ago
A
Principal Data Engineer, User Success (Agentic Experiences)
Autodesk
Toronto, ON
- Full-time
At Autodesk, we do what no other company can: we help our customers design and make anything. The Experience Foundations team at Autodesk plays a critical role in designing the experiences…
Added 11 hours ago
CC
Manager, Privacy
Cogeco Connexion
Montreal, QC
- Full-time
…engaged and appreciated employees equate to a better overall experience for our…
Added 11 hours ago
C|
Director of Human Resources & Organizational Learning
CCRW | CCRT
Toronto, ON
- Full-time
The Director of Human Resources & Organizational Learning provides strategic leadership for human resources, employee experience, workforce development, and organizational learning across…
Added 12 hours ago
C
Manager, Privacy
Cogeco
Burlington, ON · Montreal, QC
- Full-time
…engaged and appreciated employees equate to a better overall experience for our…
Added 12 hours ago
AG
Administrative Assistant
Art Gallery of Greater Victoria
Victoria, BC
- Part-time
Hours of Work: Part-time, 28 hours per week (4 days per week)
Added 12 hours ago
M
Development & Delivery Lead (CCaaS Platform) Relocation to Toronto
Miratech
Toronto, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 12 hours ago
T&
Senior Project Leader
Turner & Townsend
Ottawa, ON
- Full-time
Experience serving as an Owner's Representative, Project Director, Program Director, or Senior Project Executive.
Added 12 hours ago
E
Administrative Assistant
Engaged
Victoria, BC
- $27.31 CAD / hour
- Part-time
Hours of Work: Part-time, 28 hours per week (4 days per week)
Added 13 hours ago
A
Director, Enterprise Solutions - Google Cloud
APPLY
Toronto, ON
- Full-time
As Director, Enterprise Solutions - Google Cloud, you'll drive how Apply Digital shapes, sells, and delivers complex cloud and AI solutions on Google Cloud for enterprise clients. Reporting…
Added 13 hours ago
ATS Chief of Staff
Celestica International LP
Toronto, ON
The Director, Business Operations (ATS Chief of Staff) will be responsible for directly supporting the ATS President in business operations, planning, management, metrics, and other work to…
Added 13 hours ago
M
Director of Cloud & Kubernetes Platform
McKesson
Mississauga, ON
- Full-time
We seek a visionary and technically accomplished Director of Cloud & Kubernetes Platform Engineering to lead the design, development, and evolution of our cloud-native platform…
Added 14 hours ago
E
FP&A Analyst
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investments, recognized by more than 300 of the world’s leading financial institutions. We offer a…
Added 14 hours ago
A
Director, Mechanical & Electrical, Atlantic
AtkinsRéalis
St. John's, NL · Bedford, NS
- Full-time
Encourage innovation, digital delivery, sustainable design and continuous improvement in engineering methods and documentation.
Added 14 hours ago
RB
Director, Newcomer Channel Strategy & Operations
Royal Bank of Canada
Toronto, ON
- Full-time
Strong understanding of client journey design, digital enablement and experience transformation.
Added 14 hours ago
AE
Senior Manager, Global Communications - Temporary
Arc'teryx Equipment
North Vancouver, BC
- Temporary
…cross-functionally and in deep partnership with brand marketing, athletes, design team, Advanced Concepts, merchandising, and our regions. Our aspiration is to tell authentic, creative,…
Added 15 hours ago
A
Senior Manager, Global Communications - Temporary
ARC'TERYX
North Vancouver, BC
- Full-time
…cross-functionally and in deep partnership with brand marketing, athletes, design team, Advanced Concepts, merchandising, and our regions. Our aspiration is to tell authentic, creative,…
Added 15 hours ago
M
Director, Mass Markets
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Director, Mass Markets is a senior individual contributor responsible for designing the national strategy and future-state service model for mass market advisor support across Insurance…

Adecco

Senior Service Designer (UX)

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 8+ years of experience in Service Design, UX Design, or Product Design
Posting language: English
Posted: Nov 12, 2026

Original job description

Summary

Our client is seeking a Senior Service Designer, (UX) Experience Operations for an 18-month full-time contract based in Toronto (hybrid). Reporting to the UX Director, this role will help modernize how design teams work by translating established process vision into practical workflows, governance, standards, and tools. The successful candidate will bring strong service design and product design expertise, systems thinking, AI fluency, and experience working within large, complex enterprise environments. This position will play a key role in integrating journey management and AI into day-to-day design delivery. This position will be an 18 month contract, and will primarily function as remote, but should have the ability to attend meetings in either Toronto or Ottawa.

Qualifications

8+ years of experience in Service Design, UX Design, or Product Design
Experience leading complex, cross-functional initiatives in large organizations
Strong understanding of design, research, content, and product delivery practices
Demonstrated expertise in service blueprinting, journey mapping, process modeling, and future-state design
Strong systems thinking and ability to design end-to-end workflows and operating models
Excellent visual communication, documentation, and information design skills
Advanced hands-on experience using AI tools within design and research workflows
Ability to independently drive initiatives with minimal supervision
Strong facilitation, stakeholder management, presentation, and communication skills
Experience working with product, technology, accessibility, and business partners
Proficiency with Figma, Miro (or similar tools), and Microsoft 365 applications
Experience with enterprise-approved AI tools
Post-secondary education in Design, Human-Computer Interaction, UX, Service Design, or a related field is preferred

Responsibilities

Operationalize established design process direction and transform strategic models into practical playbooks, standards, templates, and governance frameworks
Define and implement journey management practices, ownership structures, and decision-making processes
Modernize design workflows across strategy, discovery, design, and delivery functions
Design and improve role handoffs, workflows, decision points, and supporting tools
Develop clear, engaging, and easy-to-adopt documentation and process artifacts
Collaborate with UX leadership to establish AI use cases, workflows, standards, and governance across the design lifecycle
Identify opportunities to leverage AI to improve efficiency, consistency, and design quality
Facilitate workshops, working sessions, training programs, and stakeholder engagement activities
Drive adoption of new processes through communication, enablement, and change management activities
Manage project backlogs, track progress, report risks and dependencies, and support successful execution
Partner with Design Operations and leadership teams to align initiatives with organizational goals and performance measures

APPLICATION

Qualified candidates should possess a combination of service design expertise, operational thinking, systems design capability, and practical experience applying AI to modern design practices. Candidates with experience in journey management, digital product design, enterprise transformation, agile environments, accessibility, and design systems are encouraged to apply. This is an excellent opportunity for a senior design professional who enjoys shaping how teams work, influencing organizational practices, and driving meaningful improvements across the design lifecycle within a large and complex environment. Only qualified candidates will be contacted. Thank you.

Vacancy Status: This posting is for an existing vacancy.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.

Apply on LinkedIn About employer

More about this job

Responsibilities

Translate strategic design direction into practical workflows, playbooks, standards, tools, and governance, while establishing journey management practices and improving design delivery across the lifecycle. Partner with UX leadership and stakeholders to integrate AI into design workflows, facilitate adoption and training, and track initiative progress, risks, and dependencies.

Requirements

Requires 8+ years of service, UX, or product design experience, including leadership of complex cross-functional initiatives in large organizations and expertise in service blueprinting, journey mapping, process modeling, and systems design. Candidates should have hands-on experience applying AI in design and research, strong facilitation and communication skills, proficiency with Figma, Miro, and Microsoft 365, and experience collaborating across product, technology, accessibility, and business teams; related post-secondary education is preferred.

Skills

Service Design
UX Design
Product Design
Systems Thinking
Journey Mapping
Service Blueprinting
Process Modeling
Future-State Design
AI Tools
Design Operations
Workflow Design
Governance
Facilitation
Stakeholder Management
Figma
Miro

Visa sponsorship

Not detected in the job text

Keywords

Service Design
UX Design
Product Design
Experience Operations
Journey Management
Journey Mapping
Service Blueprinting
Process Modeling
Systems Thinking
Artificial Intelligence
Design Research
Design Operations
Workflow Design
Operating Models
Governance Frameworks
Figma
Miro
Microsoft 365
Accessibility
Design Systems
Enterprise Transformation
Agile
Change Management
Stakeholder Engagement
Cross-Functional Collaboration

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Work requirements

Jobs in Canada