Jobs in Canada

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Added 28 mins ago
A
Senior Service Designer (UX)
Adecco
Toronto, ON
- Full-time
…full-time contract based in Toronto (hybrid). Reporting to the UX Director, this role will help modernize how design teams work by translating established process vision into practical…
Added 28 mins ago
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The Director, Design & Engineering
Comrise
Toronto, ON · Greater Toronto Area, Canada
- $150,000 to $200,000 CAD / year
- Full-time
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, and familiarity with project management tools.
Added 57 mins ago
TU
Research Associate
The University of British Columbia
Kelowna, BC
- Full-time
…Professor in the Faculty of Applied Science in Vancouver, and Director of the School of Engineering in the…
Added 57 mins ago
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Director, Internal Audit
Brookfield
Toronto, ON
- Full-time
Working under the direction of the Senior Vice President, the Director, Internal Audit is responsible for leading audit activities across Brookfield Infrastructure Group alongside the rest…
Added 57 mins ago
MN
Community Food Service Coordinator & Cook
Mi'kmaw Native Friendship Centre
Halifax, NS
- Full-time
Ensure appropriate food rotation, inventory management, and date labelling.
Added 57 mins ago
AF
Managing Director, Investment Fund Finance
ATB Financial
Calgary, AB
- Full-time
Responsible for the management and oversight in the delivery of financial, regulatory, tax, performance reporting requirements in support of the investment products manufactured by ATB…
Added 57 mins ago
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Manager, Cybersecurity & Infrastructure Resilience - Corporate Services
Graham
Calgary, AB
- Full-time
Reporting to the Director, Cybersecurity & Technology Resilience, the Manager, Cybersecurity & Infrastructure Resilience leads Graham's operational IT resilience capabilities across…
Added 57 mins ago
I
Director – Advanced Development
Innergex
Longueuil, QC
- Full-time
Reporting to the Senior Director – Development, the Director – Advanced Development leads all renewable energy project development activities from the award of a bid to the notice to…
Added 1 hour ago
UO
Manager, Research and Analytic Services
University of Calgary
Calgary, AB
- Full-time
Reporting to the Associate Director (Methods and Analytics), the Manager, Research and Analytic Services leads an integrated multidisciplinary team of professional, research and technical…
Added 1 hour ago
GO
Director of Policies, Programs and Oversight
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Executive Director, the Director of Policies, Programs and Oversight provides operational oversight for the Non-Insured Benefits Branch, ensuring effective provincial…
Added 1 hour ago
VC
Total Rewards Specialist - Temporary, Full-time
VON Canada
Halifax, NS
- $37.9 to $41.09 CAD / hour
- Full-time
Supports ad-hoc requests and project work for compensation, pension and benefits as requested from Manager Pension and Benefits and Director Total Rewards.
Added 1 hour ago
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Corporate Project Manager
OTIP (Ontario Teachers Insurance Plan)
Waterloo, ON
- Full-time
Reporting to the Director, Project Management Office, the Project Manager is responsible for managing cross-departmental Business Projects and/or Information Technology Systems (ITS)…
Added 1 hour ago
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Director of Human Resources & Organizational Learning
CCRW | CCRT
Toronto, ON
- Full-time
The Director of Human Resources & Organizational Learning provides strategic leadership for human resources, employee experience, workforce development, and organizational learning across…
Added 1 hour ago
FR
Credit Analyst - Director, Complex Credits Group - Toronto
Fitch Ratings
Toronto, ON
- Full-time
In conjunction with senior members of the team, the candidate will meet with senior management of entities and/or project sponsors, investment bankers and financial advisors, to produce…
Added 1 hour ago
O
Controls Engineer
OC
Vancouver, BC
- Full-time
Reporting to the Operations Director, the Controls Engineer will support the full project lifecycle of service retrofit initiatives - from early-stage site visits, design development to…
Added 1 hour ago
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Financial Analyst
Equus
Courtice, ON
- $32.5 to $33.2 CAD / hour
- Full-time
Reporting to the Director of Finance, the Financial Analyst provides accounting and financial analysis, budgeting and reporting support across the organization. This position combines…
Added 1 hour ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 1 hour ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Experience in project management, procurement, budgeting, and operational planning.
Added 1 hour ago
RB
Manager, Chief Control Office - SOX
Royal Bank of Canada
Toronto, ON
- Full-time
…Program, we apply a structured approach to strengthening risk management, controls, and governance processes that impact RBC's financial statements. Reporting to the Senior Director, the…
Added 1 hour ago
A
Product Specialist
ABB
Saint-Jean-sur-Richelieu, QC
- Full-time
The work model is hybrid with a minimum of 2 days per week at the office
Added 1 hour ago
UO
Coordinator, OIPH Learning Health System
University of Calgary
Calgary, AB
- Full-time
Reporting to the Director, Strategic Initiatives and Partnerships, and working under the direction of the OIPH Associate Director, Health Systems, the LHS Coordinator manages the…
Added 1 hour ago
LV
SEM SPECIALIST-EN
La Vie En Rose
Montreal, QC
- Full-time
Performance bonuses (in-store sales or management position)
Added 2 hours ago
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Clinical Research Site Supervisor
HealthCareersInSask.ca
Regina, SK
- Full-time
…Site Supervisor is under the supervision and direction of the Director of Clinical Research. Clinical Research Site Supervisor is responsible for the daily planning, organizing and…
Added 2 hours ago
UO
CCFM - EM Provincial Program Assistant
University of British Columbia
Trail, BC · IH | Kootenay Boundary Regional Hospital (KBRH)
- $32.84 to $37.67 CAD / hour
- Part-time
Added 2 hours ago
TU
CCFM - EM Provincial Program Assistant
The University of British Columbia
Trail, BC
- $32.84 to $37.67 CAD / hour
- Part-time

Adecco

Senior Service Designer (UX)

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 8+ years of experience in Service Design, UX Design, or Product Design
Posting language: English
Posted: Nov 12, 2026

Original job description

Summary

Our client is seeking a Senior Service Designer, (UX) Experience Operations for an 18-month full-time contract based in Toronto (hybrid). Reporting to the UX Director, this role will help modernize how design teams work by translating established process vision into practical workflows, governance, standards, and tools. The successful candidate will bring strong service design and product design expertise, systems thinking, AI fluency, and experience working within large, complex enterprise environments. This position will play a key role in integrating journey management and AI into day-to-day design delivery. This position will be an 18 month contract, and will primarily function as remote, but should have the ability to attend meetings in either Toronto or Ottawa.

Qualifications

8+ years of experience in Service Design, UX Design, or Product Design
Experience leading complex, cross-functional initiatives in large organizations
Strong understanding of design, research, content, and product delivery practices
Demonstrated expertise in service blueprinting, journey mapping, process modeling, and future-state design
Strong systems thinking and ability to design end-to-end workflows and operating models
Excellent visual communication, documentation, and information design skills
Advanced hands-on experience using AI tools within design and research workflows
Ability to independently drive initiatives with minimal supervision
Strong facilitation, stakeholder management, presentation, and communication skills
Experience working with product, technology, accessibility, and business partners
Proficiency with Figma, Miro (or similar tools), and Microsoft 365 applications
Experience with enterprise-approved AI tools
Post-secondary education in Design, Human-Computer Interaction, UX, Service Design, or a related field is preferred

Responsibilities

Operationalize established design process direction and transform strategic models into practical playbooks, standards, templates, and governance frameworks
Define and implement journey management practices, ownership structures, and decision-making processes
Modernize design workflows across strategy, discovery, design, and delivery functions
Design and improve role handoffs, workflows, decision points, and supporting tools
Develop clear, engaging, and easy-to-adopt documentation and process artifacts
Collaborate with UX leadership to establish AI use cases, workflows, standards, and governance across the design lifecycle
Identify opportunities to leverage AI to improve efficiency, consistency, and design quality
Facilitate workshops, working sessions, training programs, and stakeholder engagement activities
Drive adoption of new processes through communication, enablement, and change management activities
Manage project backlogs, track progress, report risks and dependencies, and support successful execution
Partner with Design Operations and leadership teams to align initiatives with organizational goals and performance measures

APPLICATION

Qualified candidates should possess a combination of service design expertise, operational thinking, systems design capability, and practical experience applying AI to modern design practices. Candidates with experience in journey management, digital product design, enterprise transformation, agile environments, accessibility, and design systems are encouraged to apply. This is an excellent opportunity for a senior design professional who enjoys shaping how teams work, influencing organizational practices, and driving meaningful improvements across the design lifecycle within a large and complex environment. Only qualified candidates will be contacted. Thank you.

Vacancy Status: This posting is for an existing vacancy.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.

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More about this job

Responsibilities

Translate strategic design direction into practical workflows, playbooks, standards, tools, and governance, while establishing journey management practices and improving design delivery across the lifecycle. Partner with UX leadership and stakeholders to integrate AI into design workflows, facilitate adoption and training, and track initiative progress, risks, and dependencies.

Requirements

Requires 8+ years of service, UX, or product design experience, including leadership of complex cross-functional initiatives in large organizations and expertise in service blueprinting, journey mapping, process modeling, and systems design. Candidates should have hands-on experience applying AI in design and research, strong facilitation and communication skills, proficiency with Figma, Miro, and Microsoft 365, and experience collaborating across product, technology, accessibility, and business teams; related post-secondary education is preferred.

Skills

Service Design
UX Design
Product Design
Systems Thinking
Journey Mapping
Service Blueprinting
Process Modeling
Future-State Design
AI Tools
Design Operations
Workflow Design
Governance
Facilitation
Stakeholder Management
Figma
Miro

Visa sponsorship

Not detected in the job text

Keywords

Service Design
UX Design
Product Design
Experience Operations
Journey Management
Journey Mapping
Service Blueprinting
Process Modeling
Systems Thinking
Artificial Intelligence
Design Research
Design Operations
Workflow Design
Operating Models
Governance Frameworks
Figma
Miro
Microsoft 365
Accessibility
Design Systems
Enterprise Transformation
Agile
Change Management
Stakeholder Engagement
Cross-Functional Collaboration

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Work requirements

Jobs in Canada