Jobs in Canada

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Added 58 mins ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 58 mins ago
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Territory Manager – Montreal area
360.Agency
Montreal, QC
- Full-time
Reporting to the Regional Sales Director, you will be responsible for selling our technology solutions, including our websites, e-commerce platforms, and CRM-Desking suite. As a…
Added 1 hour ago
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Managing Director, Investment Fund Finance
ATB
Toronto, ON · Edmonton, AB · Calgary, AB
- Full-time
Participate in strategic initiatives and projects including product development and launch, implementation of tools and technology to enhance ATBIM’s investment management capabilities
Added 1 hour ago
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Client Experience and Services Manager, Stores
sephora.com
Thunder Bay, ON
- Full-time
…in-store events and classes. This role reports to the Store Director and collaborates closely with the Store Operations and Talent…
Added 2 hours ago
UO
Senior Software Developer
University of Victoria
Victoria, BC
- Full-time
The Senior Developer reports to the Associate Director, Software Development with work assigned on a project basis. This position leads scrum meetings, documentation and code reviews using…
Added 2 hours ago
GC
Senior Environment Artist (Lead)
Game Companies
Toronto, ON
- Full-time
…small team. You will be actively collaborating with the Art Director to match the set style of the game and work with those in house and work coming in from outsourcing. If you are a 3D…
Added 2 hours ago
LC
Commercial Operations Project Manager
LABOMAR CANADA
Montreal, QC
- Full-time
…coordinate industrialization and production-launch activities. Track technology transfer, scale-up and validation milestones with the responsible technical teams, which retain ownership of…
Added 2 hours ago
CC
Manager, Privacy
Cogeco Connexion
Burlington, ON
- Full-time
Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.
Added 2 hours ago
RC
Strategic Business Alliances Business Development Director - ServiceNow (Canada)
RSM Canada
Toronto, ON
- Full-time
RSM is seeking a Strategic Business Alliances Business Development Director to join our Enterprise Sales team in Canada. This role is responsible for sales and revenue growth through the…
Added 2 hours ago
GC
Senior Manager, Financial Planning and Analysis – EA SPORTS, Catalyst Studios
Game Companies
Vancouver, BC
- Full-time
…supporting our NHL, UFC, and F1 franchises. Reporting to the Senior Director, FP&A - American Football / Catalyst, you will serve as a trusted advisor to studio leadership and…
Added 2 hours ago
AG
Director of Talent Acquisition and Development
AD Group of Companies
Burnaby, BC
- Full-time
🚀 WE’RE HIRING | DIRECTOR OF TALENT ACQUISITION & DEVELOPMENT
Added 2 hours ago
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Manager, Mental Health & Addictions CoE
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Translate strategy into action: Work with the Director to translate multi-year priorities into operational plans, deliverables and accountabilities.
Added 2 hours ago
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Director, Product - Shared Services & Middle Layer
RBC
Toronto, ON
- Full-time
The Director will own the strategy, business architecture, roadmap, operating model, and business outcomes for the RBC IS Middle Layer and associated Shared Services capabilities. The role…
Added 2 hours ago
A
Senior Service Designer (UX)
Adecco
Toronto, ON
- Full-time
…full-time contract based in Toronto (hybrid). Reporting to the UX Director, this role will help modernize how design teams work by translating established process vision into practical…
Added 3 hours ago
TU
Research Associate
The University of British Columbia
Kelowna, BC
- Full-time
…Professor in the Faculty of Applied Science in Vancouver, and Director of the School of Engineering in the…
Added 3 hours ago
A
Principal Data Engineer, User Success (Agentic Experiences)
Autodesk
Toronto, ON
- Full-time
The Principal Data Engineer will report to Director of Growth and Data Science in the Experience Foundations organization. This is a critical data science role for our agentic insights…
Added 3 hours ago
A
Principal Data Engineer, User Success (Agentic Experiences)
Autodesk
Toronto, ON
- Full-time
The Principal Data Engineer will report to Director of Growth and Data Science in the Experience Foundations organization. This is a critical data science role for our agentic insights…
Added 3 hours ago
AF
Managing Director, Investment Fund Finance
ATB Financial
Calgary, AB
- Full-time
Participate in strategic initiatives and projects including product development and launch, implementation of tools and technology to enhance ATBIM’s investment management capabilities
Added 3 hours ago
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Manager, Cybersecurity & Infrastructure Resilience - Corporate Services
Graham
Calgary, AB
- Full-time
Reporting to the Director, Cybersecurity & Technology Resilience, the Manager, Cybersecurity & Infrastructure Resilience leads Graham's operational IT resilience capabilities across…
Added 3 hours ago
HA
Opportunities Manager
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…meaningful purpose. We take pride in pushing the boundaries of technology and customer experience to deliver something that has never been done before. We are a fast-moving organization…
Added 3 hours ago
Information Management Analyst
Department of Municipal and Community Affairs
St. John's, NL
Completion of a bachelor’s degree in Business Administration, Information Management or Information Technology (equivalencies will be considered)
Added 3 hours ago
MT
Terminal Manager
Midland Transport
Montreal, QC
- Full-time
…(P&D) transport terminal in Dorval, Quebec. Reporting to the Director, Operations – Quebec, the Terminal Manager is accountable for delivering safe, efficient, and cost-effective operations…
Added 3 hours ago
CC
Manager, Privacy
Cogeco Connexion
Montreal, QC
- Full-time
Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 3 hours ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
Title: Director, Global Marketing & Sales Enablement

Adecco

Senior Service Designer (UX)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 8+ years of experience in Service Design, UX Design, or Product Design
Posting language: English
Posted: Nov 12, 2026

Original job description

Summary

Our client is seeking a Senior Service Designer, (UX) Experience Operations for an 18-month full-time contract based in Toronto (hybrid). Reporting to the UX Director, this role will help modernize how design teams work by translating established process vision into practical workflows, governance, standards, and tools. The successful candidate will bring strong service design and product design expertise, systems thinking, AI fluency, and experience working within large, complex enterprise environments. This position will play a key role in integrating journey management and AI into day-to-day design delivery. This position will be an 18 month contract, and will primarily function as remote, but should have the ability to attend meetings in either Toronto or Ottawa.

Qualifications

8+ years of experience in Service Design, UX Design, or Product Design
Experience leading complex, cross-functional initiatives in large organizations
Strong understanding of design, research, content, and product delivery practices
Demonstrated expertise in service blueprinting, journey mapping, process modeling, and future-state design
Strong systems thinking and ability to design end-to-end workflows and operating models
Excellent visual communication, documentation, and information design skills
Advanced hands-on experience using AI tools within design and research workflows
Ability to independently drive initiatives with minimal supervision
Strong facilitation, stakeholder management, presentation, and communication skills
Experience working with product, technology, accessibility, and business partners
Proficiency with Figma, Miro (or similar tools), and Microsoft 365 applications
Experience with enterprise-approved AI tools
Post-secondary education in Design, Human-Computer Interaction, UX, Service Design, or a related field is preferred

Responsibilities

Operationalize established design process direction and transform strategic models into practical playbooks, standards, templates, and governance frameworks
Define and implement journey management practices, ownership structures, and decision-making processes
Modernize design workflows across strategy, discovery, design, and delivery functions
Design and improve role handoffs, workflows, decision points, and supporting tools
Develop clear, engaging, and easy-to-adopt documentation and process artifacts
Collaborate with UX leadership to establish AI use cases, workflows, standards, and governance across the design lifecycle
Identify opportunities to leverage AI to improve efficiency, consistency, and design quality
Facilitate workshops, working sessions, training programs, and stakeholder engagement activities
Drive adoption of new processes through communication, enablement, and change management activities
Manage project backlogs, track progress, report risks and dependencies, and support successful execution
Partner with Design Operations and leadership teams to align initiatives with organizational goals and performance measures

APPLICATION

Qualified candidates should possess a combination of service design expertise, operational thinking, systems design capability, and practical experience applying AI to modern design practices. Candidates with experience in journey management, digital product design, enterprise transformation, agile environments, accessibility, and design systems are encouraged to apply. This is an excellent opportunity for a senior design professional who enjoys shaping how teams work, influencing organizational practices, and driving meaningful improvements across the design lifecycle within a large and complex environment. Only qualified candidates will be contacted. Thank you.

Vacancy Status: This posting is for an existing vacancy.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.

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More about this job

Responsibilities

Translate strategic design direction into practical workflows, playbooks, standards, tools, and governance, while establishing journey management practices and improving design delivery across the lifecycle. Partner with UX leadership and stakeholders to integrate AI into design workflows, facilitate adoption and training, and track initiative progress, risks, and dependencies.

Requirements

Requires 8+ years of service, UX, or product design experience, including leadership of complex cross-functional initiatives in large organizations and expertise in service blueprinting, journey mapping, process modeling, and systems design. Candidates should have hands-on experience applying AI in design and research, strong facilitation and communication skills, proficiency with Figma, Miro, and Microsoft 365, and experience collaborating across product, technology, accessibility, and business teams; related post-secondary education is preferred.

Skills

Service Design
UX Design
Product Design
Systems Thinking
Journey Mapping
Service Blueprinting
Process Modeling
Future-State Design
AI Tools
Design Operations
Workflow Design
Governance
Facilitation
Stakeholder Management
Figma
Miro

Visa sponsorship

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Keywords

Service Design
UX Design
Product Design
Experience Operations
Journey Management
Journey Mapping
Service Blueprinting
Process Modeling
Systems Thinking
Artificial Intelligence
Design Research
Design Operations
Workflow Design
Operating Models
Governance Frameworks
Figma
Miro
Microsoft 365
Accessibility
Design Systems
Enterprise Transformation
Agile
Change Management
Stakeholder Engagement
Cross-Functional Collaboration

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Work requirements

Jobs in Canada