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Added 8 mins ago
Business Systems Analyst (Training & Adoption)
PCL Construction
Edmonton, AB
Here's how a Business Systems Analyst (Training & Adoption) for PCL Constructors Inc. within Edmonton NAHQ contributes to our team:
Added 9 mins ago
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Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
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- Full-time
Supports the management & execution of the assigned business/group program or project, including providing input to design, development & execution. Supports the execution of program…
Added 9 mins ago
S
AP Analyst
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Halton Hills, ON
- Full-time
AP payments for multiple business units on different ERP systems.
Added 9 mins ago
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Lead Information Security Analyst, Continuous AI Risk Management Expert (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
CBC/Radio-Canada is seeking a Lead Analyst, Continuous AI Risk Management Expert, to design, build and lead the enterprise-wide governance, security and continuous risk management program…
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Support Desk Analyst
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…people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide…
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Junior Supply Chain Engineering Analyst (New Grad)
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- Full-time
Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and…
Added 24 mins ago
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Senior Treasury Asset and Liability Management Analyst
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- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
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Senior Associate, Alternative Assets - SLC Management
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Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…days in-office each week with flexibility depending on their business, client and team…
Added 24 mins ago
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Senior Associate, Alternative Assets - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…days in-office each week with flexibility depending on their business, client and team…
Added 24 mins ago
Senior FP&A Analyst
Dye & Durham Talent Team
Toronto, ON
The Senior FP&A Analyst is responsible for supporting financial planning, forecasting, reporting, and business analysis activities that enable strategic decision-making across the…
Added 24 mins ago
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Senior QA Test Analyst, Assistant Vice President
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Mississauga, ON
- Full-time
The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 24 mins ago
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Senior Financial Analyst (SFA) – Financial Reporting & FP&A
GRANITE REIT HOLDINGS LP
Toronto, ON
- Full-time
The successful candidate will be a strong financial analyst with excellent attention to detail, sound business judgment and a demonstrated ability to translate complex financial information…
Added 24 mins ago
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Continuous Improvement Jr. Analyst
Ledcor
Edmonton, AB
- Full-time
As the BES Continuous Improvement Jr. Analyst, you will support the Supervisor of Performance Management (Metrics and Analytics) in tracking, analyzing and reporting the performance metrics…
Added 24 mins ago
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Project Analyst -- Treasury
Infotek Consulting Inc.
Toronto, ON
- $45 to $52 CAD / hour
- Contract
We are seeking a Treasury Project Analyst to support the implementation and adoption of treasury and payment solutions, including Kyriba. This role will coordinate project delivery,…
Added 24 mins ago
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Suspense/Collections Analyst
Adecco
Calgary, AB
- $43 to $50 CAD / hour
- Full-time
The Suspense / Collections Analyst is responsible for managing delinquent and high-risk customer accounts through the full recovery lifecycle. This role supports collection activities,…
Added 24 mins ago
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Sr. Financial Analyst
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- Full-time
e-Storage is currently seeking to hire a Sr. Financial Analyst to join our growing Global Energy Storage team.
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Senior FP&A Manager
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Toronto, ON
- Full-time
The Senior FP&A Analyst is responsible for supporting financial planning, forecasting, reporting, and business analysis activities that enable strategic decision-making across the…
Added 24 mins ago
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Actuarial Analyst
Bevertec
Toronto, ON · Greater Toronto Area, Canada
- Contract
Individual Actuarial Inforce & Policy Tax Analyst
Added 24 mins ago
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Technical Business Analyst
Infotek Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- $85 to $95 CAD / hour
- Contract
We are seeking a Technical Business Analyst to support digital banking initiatives across web and mobile platforms. This role will work closely with architects, developers, QA, and Product…
Added 24 mins ago
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Senior Financial Analyst, Financial Reporting and FP&A
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Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
The successful candidate will be a strong financial analyst with excellent attention to detail, sound business judgment and a demonstrated ability to translate complex financial information…
Added 24 mins ago
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Senior Systems Analyst – Microsoft Dynamics 365 F&O / SCM
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Added 24 mins ago
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Business Analyst
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- $60 to $85 CAD / hour
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Added 54 mins ago
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Senior Application Support Specialist
Insight Global
Toronto, ON
- $35 to $40 CAD / hour
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Insight Global is looking for an Application Support Analyst to join a leading Wealth Management Technology team supporting a portfolio of business-critical applications. This role is ideal…
Added 54 mins ago
IC
Intermediate Data Scientist
Infotek Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- $45 to $55 CAD / hour
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We are seeking two Data Analyst III professionals to join an Analytics and AI team supporting a new AI-focused initiative within a leading financial institution.
Added 1 hour ago
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Accounting & Finance Analyst / Analyste, comptabilité et finance
ClicCash
Montreal, QC
- Full-time
ClicCash Canada is hiring: Accounting & Finance Analyst

Adecco

Suspense/Collections Analyst

Calgary, AB, Canada

$43 to $50 CAD / hour · Full-time

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Job details

Pay: $43 to $50 CAD / hour
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Suspense/Collections Analyst

Location: Calgary, AB

Term: 1 Year Contract (with potential for extension)

Schedule: Monday to Friday, In Office

About the Role

The Suspense / Collections Analyst is responsible for managing delinquent and high-risk customer accounts through the full recovery lifecycle. This role supports collection activities, suspense account management, third-party collection agency coordination, bankruptcy administration, write-offs, recoveries, and financial controls.

Working closely with Credit, Collections, Finance, Sales, Legal, and external agencies, the Analyst helps maximize cash recovery, minimize bad debt exposure, and ensure compliance with company policies and financial control requirements.

Responsibilities

Manage a portfolio of delinquent customer accounts and prioritize collection activities based on risk, aging, and recovery potential.
Contact customers to investigate non-payment issues, secure payment commitments, and maintain accurate collection records.
Monitor account activity, including aging, NSF events, payment trends, and credit-term compliance.
Maintain detailed account documentation and collection notes within SAP and other receivables systems.
Escalate emerging credit risks and recommend appropriate actions to Credit Advisors.

Suspense & Recovery Management

Manage accounts transferred to Suspense following unsuccessful collection efforts.
Review account documentation and collection history to support recovery activities.
Develop and execute recovery strategies for delinquent and uncollectible accounts.
Monitor aged balances and coordinate escalations involving legal recovery actions.
Support bankruptcy proceedings, proof-of-claim submissions, and communications with trustees and legal representatives.

Collection Agency Administration

Assign eligible accounts to approved third-party collection agencies.
Monitor agency performance and recovery progress.
Review and reconcile agency statements, commissions, fees, and collections.
Investigate and resolve payment discrepancies and billing issues.
Support compliance with contractual requirements and collection agency performance standards.

Write-Offs, Recoveries & Financial Controls

Prepare and process customer account write-offs in accordance with company policies and approval authorities.
Compile supporting documentation for write-off approvals.
Process approved write-offs and recoveries within SAP and supporting credit systems.
Maintain documentation supporting write-off decisions, approvals, and recoveries.
Support ongoing recovery efforts for written-off accounts where collection opportunities remain.

Reporting & Stakeholder Collaboration

Support bad debt, recovery, write-off, and allowance reporting activities.
Validate financial transactions and account reconciliations for accuracy and completeness.
Analyze trends related to delinquency, recoveries, write-offs, bankruptcy activity, and collection agency performance.
Maintain documentation supporting audit and internal control requirements.
Partner with Credit, Collections, Finance, Legal, and business stakeholders to address collection challenges and recovery strategies.
Identify process improvement opportunities that enhance controls, reduce risk, and improve recovery outcomes.

Qualifications

Legally entitled to work in Canada.
Diploma or Degree in Accounting, Finance, Business Administration, or a related discipline, or equivalent relevant experience.
Experience in Accounts Receivable, Collections, Credit, Finance, or Recovery Operations.
Strong understanding of collections, delinquency management, bad debt, recoveries, and write-off processes.
Experience with SAP/SAP S/4HANA and receivables or credit management systems is considered an asset.
Strong analytical, reconciliation, and problem-solving skills.
Ability to investigate complex account issues and provide well-supported recommendations.
Strong communication and stakeholder management abilities.
Proven ability to manage multiple priorities while maintaining accuracy and strong financial controls.

Key Competencies

Accounts Receivable & Collections
Debt Recovery & Suspense Management
Credit & Financial Risk Awareness
Financial Analysis & Reconciliations
Bad Debt & Write-Off Administration
Customer Communication & Negotiation
Problem Solving & Investigation
Audit & Internal Controls
Attention to Detail
Stakeholder Collaboration
Process Improvement
Sound Judgment & Escalation Management

This position requires a detail-oriented and analytical professional who can effectively balance collection performance, financial controls, and stakeholder collaboration while managing higher-risk customer accounts.

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More about this job

Responsibilities

Manage delinquent and high-risk customer accounts through collections, suspense management, recovery, bankruptcy administration, and write-offs, coordinating with customers, agencies, and internal stakeholders. Support financial reporting, reconciliations, audit controls, and process improvements to maximize recoveries and reduce bad-debt risk.

Requirements

A diploma or degree in accounting, finance, business administration, or a related field - or equivalent relevant experience - is required, along with experience in accounts receivable, collections, credit, finance, or recovery operations. Candidates should understand collections and recovery processes and demonstrate strong analytical, reconciliation, communication, problem-solving, prioritization, and financial-control skills; SAP experience is an asset.

Skills

Accounts Receivable
Collections
Debt Recovery
Suspense Account Management
Credit Risk Assessment
Financial Analysis
Account Reconciliation
Bad Debt and Write-Off Administration
Customer Communication and Negotiation
Problem Solving and Investigation
Audit and Internal Controls
Stakeholder Collaboration
Process Improvement
SAP
Bankruptcy Administration
Collection Agency Coordination

Visa sponsorship

Not detected in the job text

Keywords

Accounts Receivable
Collections
Credit Management
Debt Recovery
Suspense Accounts
Delinquency Management
Bad Debt
Write-Offs
Recoveries
SAP
SAP S/4HANA
Receivables Systems
Credit Management Systems
Bankruptcy Administration
Proof Of Claim
Collection Agencies
Financial Controls
Account Reconciliation
Financial Reporting
Allowance Reporting
Audit Requirements
Internal Controls
Credit Risk
Payment Discrepancies
Customer Communication
Stakeholder Management
Risk Management
Process Improvement

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