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Adecco

Suspense/Collections Analyst

Calgary, AB, Canada

$43 to $50 CAD / hour · Full-time

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Job details

Pay: $43 to $50 CAD / hour
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Suspense/Collections Analyst

Location: Calgary, AB

Term: 1 Year Contract (with potential for extension)

Schedule: Monday to Friday, In Office

About the Role

The Suspense / Collections Analyst is responsible for managing delinquent and high-risk customer accounts through the full recovery lifecycle. This role supports collection activities, suspense account management, third-party collection agency coordination, bankruptcy administration, write-offs, recoveries, and financial controls.

Working closely with Credit, Collections, Finance, Sales, Legal, and external agencies, the Analyst helps maximize cash recovery, minimize bad debt exposure, and ensure compliance with company policies and financial control requirements.

Responsibilities

Manage a portfolio of delinquent customer accounts and prioritize collection activities based on risk, aging, and recovery potential.
Contact customers to investigate non-payment issues, secure payment commitments, and maintain accurate collection records.
Monitor account activity, including aging, NSF events, payment trends, and credit-term compliance.
Maintain detailed account documentation and collection notes within SAP and other receivables systems.
Escalate emerging credit risks and recommend appropriate actions to Credit Advisors.

Suspense & Recovery Management

Manage accounts transferred to Suspense following unsuccessful collection efforts.
Review account documentation and collection history to support recovery activities.
Develop and execute recovery strategies for delinquent and uncollectible accounts.
Monitor aged balances and coordinate escalations involving legal recovery actions.
Support bankruptcy proceedings, proof-of-claim submissions, and communications with trustees and legal representatives.

Collection Agency Administration

Assign eligible accounts to approved third-party collection agencies.
Monitor agency performance and recovery progress.
Review and reconcile agency statements, commissions, fees, and collections.
Investigate and resolve payment discrepancies and billing issues.
Support compliance with contractual requirements and collection agency performance standards.

Write-Offs, Recoveries & Financial Controls

Prepare and process customer account write-offs in accordance with company policies and approval authorities.
Compile supporting documentation for write-off approvals.
Process approved write-offs and recoveries within SAP and supporting credit systems.
Maintain documentation supporting write-off decisions, approvals, and recoveries.
Support ongoing recovery efforts for written-off accounts where collection opportunities remain.

Reporting & Stakeholder Collaboration

Support bad debt, recovery, write-off, and allowance reporting activities.
Validate financial transactions and account reconciliations for accuracy and completeness.
Analyze trends related to delinquency, recoveries, write-offs, bankruptcy activity, and collection agency performance.
Maintain documentation supporting audit and internal control requirements.
Partner with Credit, Collections, Finance, Legal, and business stakeholders to address collection challenges and recovery strategies.
Identify process improvement opportunities that enhance controls, reduce risk, and improve recovery outcomes.

Qualifications

Legally entitled to work in Canada.
Diploma or Degree in Accounting, Finance, Business Administration, or a related discipline, or equivalent relevant experience.
Experience in Accounts Receivable, Collections, Credit, Finance, or Recovery Operations.
Strong understanding of collections, delinquency management, bad debt, recoveries, and write-off processes.
Experience with SAP/SAP S/4HANA and receivables or credit management systems is considered an asset.
Strong analytical, reconciliation, and problem-solving skills.
Ability to investigate complex account issues and provide well-supported recommendations.
Strong communication and stakeholder management abilities.
Proven ability to manage multiple priorities while maintaining accuracy and strong financial controls.

Key Competencies

Accounts Receivable & Collections
Debt Recovery & Suspense Management
Credit & Financial Risk Awareness
Financial Analysis & Reconciliations
Bad Debt & Write-Off Administration
Customer Communication & Negotiation
Problem Solving & Investigation
Audit & Internal Controls
Attention to Detail
Stakeholder Collaboration
Process Improvement
Sound Judgment & Escalation Management

This position requires a detail-oriented and analytical professional who can effectively balance collection performance, financial controls, and stakeholder collaboration while managing higher-risk customer accounts.

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More about this job

Responsibilities

Manage delinquent and high-risk customer accounts through collections, suspense management, recovery, bankruptcy administration, and write-offs, coordinating with customers, agencies, and internal stakeholders. Support financial reporting, reconciliations, audit controls, and process improvements to maximize recoveries and reduce bad-debt risk.

Requirements

A diploma or degree in accounting, finance, business administration, or a related field - or equivalent relevant experience - is required, along with experience in accounts receivable, collections, credit, finance, or recovery operations. Candidates should understand collections and recovery processes and demonstrate strong analytical, reconciliation, communication, problem-solving, prioritization, and financial-control skills; SAP experience is an asset.

Skills

Accounts Receivable
Collections
Debt Recovery
Suspense Account Management
Credit Risk Assessment
Financial Analysis
Account Reconciliation
Bad Debt and Write-Off Administration
Customer Communication and Negotiation
Problem Solving and Investigation
Audit and Internal Controls
Stakeholder Collaboration
Process Improvement
SAP
Bankruptcy Administration
Collection Agency Coordination

Visa sponsorship

Not detected in the job text

Keywords

Accounts Receivable
Collections
Credit Management
Debt Recovery
Suspense Accounts
Delinquency Management
Bad Debt
Write-Offs
Recoveries
SAP
SAP S/4HANA
Receivables Systems
Credit Management Systems
Bankruptcy Administration
Proof Of Claim
Collection Agencies
Financial Controls
Account Reconciliation
Financial Reporting
Allowance Reporting
Audit Requirements
Internal Controls
Credit Risk
Payment Discrepancies
Customer Communication
Stakeholder Management
Risk Management
Process Improvement

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