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Account Director, Client Experience
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Adelphi Group

Account Director, Client Experience

Montreal, QC, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English · French
Posted: Sep 23, 2026

Original job description

English section of this bilingual listing.

POSITION PROFILE:

If you’ve got a passion for PR, here’s an opportunity to grow your career at a forward-thinking, award-winning and globally leading integrated communications agency. Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Montreal office is looking for a Director, Client Experience - You’ll be responsible for spearheading creative, award-worthy campaigns that resonate with key audiences, ensuring our clients capture cultural relevance and media attention. We’re looking for a team player with brand and healthcare PR experience to help us tell compelling stories for our clients through innovative and integrated earned, owned and paid strategies. The person in this role is responsible for ensuring the success of the accounts they manage, including execution of multiple programs, timelines, budgets and plans, to ensure not only client satisfaction, but an exceptional client experience. You would be responsible for engaging and working with cross-functional teams in the development and executional oversight of strategic initiatives including development of campaigns, content creation and measuring the effectiveness of our programs.

RESPONSIBILITIES:

Client and IAT Leadership
- Serve as the strategic lead and primary point of contact for a portfolio of key clients in the brand and healthcare PR sectors.
- Proven ability to successfully manage complex, multi-dimensional projects within set parameters and deadlines.
- Ability to turn dynamic in-culture ideas into actionable, high-impact campaigns, working with the team to develop and execute innovative and award-winning integrated PR campaigns for major Canadian and global brands.
- Represent agency points of view clearly in writing, formal presentations, and informal client meetings and workshops.
- Proactively drive evolution in account team improvements and the work to exceed client expectations by leveraging industry knowledge and experience.
- Collaborate with integrated agency teams (IATs), including creative, strategy, and media, to deliver holistic solutions for clients.
- Operational & Financial Management.
- Manage ongoing team resourcing/staffing to ensure successful delivery of work product.
- Develop and manage timelines and weekly actions plans to ensure all deadlines on client programs are met.
- Manage account budgets, staffing allocations, fee projections, and SOW developments to ensure program profitability, prevent scope creep, and optimize agency resource utilization.
- Stay at the forefront of industry trends and cultural conversations, bringing fresh thinking and new ideas to our clients and our team.
Talent Leadership, Coaching & DEI
- Lead and mentor a team of talented communications professionals, fostering their growth and development.
- Champion an inclusive, collaborative team dynamic that embraces diverse perspectives, actively participating in agency DE&I initiatives and inclusive hiring practices.

PREFERRED EXPERIENCE:

7+ years public relations experience. Agency experience strongly preferred.
Have a track record in client service.
Experience in healthcare PR (pharmaceutical corporate/product brands) and brand PR.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Critical Thinking & Problem-Solving: Asks probing questions, anticipates roadblocks, and exercises sound judgment to resolve complex client or operational challenges swiftly and diplomatically.
Operational Excellence & Precision: Proven ability to manage multi-faceted campaigns under tight deadlines; meticulous attention to detail across written deliverables, logistics, budget tracking, and performance measurement.
Collaborative Leadership & Energy: A proactive, solutions-oriented team player who brings positive energy to cross-functional teams; skilled at coaching junior staff, resolving cross-team friction, and cultivating a high-performing, inclusive work culture.
Written & Executive Communication: Exceptional writing and editing skills across diverse formats.
University degree in Public Relations, Communications or related field.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

Read the full bilingual original

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Si les relations publiques vous passionnent, c’est l’occasion pour vous de propulser votre carrière au sein d’une agence de communication intégrée, avant-gardiste, primée et reconnue à l’échelle mondiale. Weber Shandwick est bien plus qu’une agence de communication internationale de premier plan : nous nous spécialisons dans la mobilisation des publics. Notre succès repose sur un engagement profond envers nos clients, les membres de notre équipe, la créativité, la collaboration et la mobilisation des intervenants de manière novatrice et audacieuse afin de renforcer la réputation des marques et d’obtenir des résultats pour les entreprises.

Notre bureau de Montréal est à la recherche d’un directeur ou d’une directrice, Expérience client - Vous aurez pour mandat de mener des campagnes créatives, susceptibles de se démarquer et de remporter des prix, qui trouveront un écho auprès des publics cibles, afin de garantir à nos clients une forte pertinence culturelle et une visibilité médiatique accrue. Nous recherchons une personne ayant un bon esprit d’équipe et possédant de l’expérience en relations publiques dans les domaines des marques et des soins de santé, qui saura nous aider à raconter des histoires captivantes pour nos clients en misant sur des stratégies novatrices et intégrées, combinant des médias acquis, détenus et payants. La personne titulaire de ce poste sera responsable du succès des comptes qu’elle gère, notamment en exécutant de nombreux programmes et en respectant les échéanciers, les budgets et les plans, afin de garantir non seulement la satisfaction du client, mais aussi une expérience client exceptionnelle. Elle devra mobiliser des équipes interfonctionnelles et collaborer avec elles pour élaborer et superviser la mise en œuvre d’initiatives stratégiques, notamment la conception de campagnes, la création de contenu et l’évaluation de l’efficacité de nos programmes.

RESPONSABILITÉS :

Gestion de la clientèle et des équipes intégrées de l’agence
- Assurer la direction stratégique et agir à titre de principal point de contact pour un portefeuille de clients importants dans les secteurs des marques et des soins de santé.
- Avoir une capacité démontrée à gérer avec succès des projets complexes et multidimensionnels, tout en respectant les paramètres et les échéanciers établis.
- Avoir la capacité de transformer des idées dynamiques ancrées dans la culture en campagnes concrètes et à fort impact, en collaborant avec l’équipe pour élaborer et mettre en œuvre des campagnes de relations publiques intégrées, novatrices et susceptibles de gagner des prix pour le compte de grandes marques canadiennes et internationales.
- Exprimer clairement les points de vue de l’agence par écrit, lors de présentations formelles, ainsi que lors d’ateliers et de réunions informelles avec des clients.
- Contribuer de manière proactive à l’amélioration continue de l’équipe chargée du compte et du travail, afin d’excéder les attentes des clients, en mettant à profit ses connaissances et son expérience du secteur.
- Collaborer avec les équipes intégrées de l’agence, notamment les équipes de création, stratégies et médias, afin d’offrir des solutions holistiques aux clients.
- Gérer les opérations et les finances.
- Gérer en continu l’affectation des ressources et de l’équipe afin d’assurer la réalisation efficace des livrables.
- Élaborer et gérer les calendriers et les plans d’action hebdomadaires afin de garantir le respect de toutes les échéances des programmes des clients.
- Gérer les budgets des comptes, la répartition de l’équipe, les prévisions d’honoraires et l’élaboration des énoncés des travaux afin d’assurer la rentabilité des programmes, d’éviter toute dérive des objectifs et d’optimiser l’utilisation des ressources de l’agence.
- Rester à l’avant-garde des tendances de l’industrie et des débats culturels, en proposant une réflexion novatrice et de nouvelles idées à nos clients et à notre équipe.
Gestion des talents, encadrement, et diversité, équité et inclusion (DEI)
- Diriger et encadrer une équipe de professionnels en communications talentueux en favorisant leur croissance et leur perfectionnement.
- Promouvoir une dynamique d’équipe inclusive et collaborative qui valorise la diversité des points de vue, en participant activement aux initiatives de l’agence en matière de DEI, ainsi qu’aux pratiques de recrutement inclusives.

EXPÉRIENCE SOUHAITÉE :

Au moins sept ans d’expérience dans les relations publiques. Une expérience en agence constitue un atout important.
Une solide expérience dans le service à la clientèle.
Une expérience dans les relations publiques dans le secteur des soins de santé (entreprises pharmaceutiques/marques de produits) et dans les relations publiques de marque.
Une expérience démontrée dans l’établissement de relations avec des organisations tierces (p. ex., des associations de défense des patients), des professionnels de la santé, des patients et des soignants; avoir la capacité de représenter l’agence et/ou les clients lors de réunions externes et d’événements divers (conférences, séances d’information organisées par des tiers, événements, etc.).
Esprit critique et résolution de problèmes : Poser des questions pertinentes, anticiper les obstacles et faire preuve de jugement pour résoudre rapidement et avec diplomatie des enjeux complexes liés aux clients ou aux opérations.
Excellence opérationnelle et précision : Avoir la capacité démontrée de gérer des campagnes aux facettes multiples dans des délais serrés; faire preuve de minutie concernant les livrables écrits, la logistique, le suivi budgétaire et la mesure du rendement.
Leadership collaboratif et dynamisme : Faire preuve d’un esprit d’équipe proactif et orienté vers les solutions, apportant une énergie positive aux équipes interfonctionnelles; être en mesure d’encadrer des collègues juniors, de résoudre les frictions entre équipes et de cultiver une culture de travail inclusive et hautement performante.
Communication écrite et communication à la direction : Posséder des habiletés exceptionnelles en rédaction et en révision dans divers formats.
Être titulaire d’un diplôme universitaire en relations publiques, en communications ou dans un domaine connexe.

POSITION PROFILE:

RESPONSIBILITIES:

Client and IAT Leadership
- Serve as the strategic lead and primary point of contact for a portfolio of key clients in the brand and healthcare PR sectors.
- Proven ability to successfully manage complex, multi-dimensional projects within set parameters and deadlines.
- Ability to turn dynamic in-culture ideas into actionable, high-impact campaigns, working with the team to develop and execute innovative and award-winning integrated PR campaigns for major Canadian and global brands.
- Represent agency points of view clearly in writing, formal presentations, and informal client meetings and workshops.
- Proactively drive evolution in account team improvements and the work to exceed client expectations by leveraging industry knowledge and experience.
- Collaborate with integrated agency teams (IATs), including creative, strategy, and media, to deliver holistic solutions for clients.
- Operational & Financial Management.
- Manage ongoing team resourcing/staffing to ensure successful delivery of work product.
- Develop and manage timelines and weekly actions plans to ensure all deadlines on client programs are met.
- Manage account budgets, staffing allocations, fee projections, and SOW developments to ensure program profitability, prevent scope creep, and optimize agency resource utilization.
- Stay at the forefront of industry trends and cultural conversations, bringing fresh thinking and new ideas to our clients and our team.
Talent Leadership, Coaching & DEI
- Lead and mentor a team of talented communications professionals, fostering their growth and development.
- Champion an inclusive, collaborative team dynamic that embraces diverse perspectives, actively participating in agency DE&I initiatives and inclusive hiring practices.

PREFERRED EXPERIENCE:

7+ years public relations experience. Agency experience strongly preferred.
Have a track record in client service.
Experience in healthcare PR (pharmaceutical corporate/product brands) and brand PR.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Critical Thinking & Problem-Solving: Asks probing questions, anticipates roadblocks, and exercises sound judgment to resolve complex client or operational challenges swiftly and diplomatically.
Operational Excellence & Precision: Proven ability to manage multi-faceted campaigns under tight deadlines; meticulous attention to detail across written deliverables, logistics, budget tracking, and performance measurement.
Collaborative Leadership & Energy: A proactive, solutions-oriented team player who brings positive energy to cross-functional teams; skilled at coaching junior staff, resolving cross-team friction, and cultivating a high-performing, inclusive work culture.
Written & Executive Communication: Exceptional writing and editing skills across diverse formats.
University degree in Public Relations, Communications or related field.

Salary Range: $ 95,000 - $130,000

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

The Account Director will lead strategic client portfolios, overseeing the development and execution of integrated, award-winning PR campaigns. They are responsible for managing budgets, timelines, and cross-functional teams to ensure high-quality client service and program profitability.

Requirements

Candidates must have at least seven years of public relations experience, with a strong preference for agency backgrounds and expertise in healthcare and brand PR. A university degree in public relations, communications, or a related field is required, along with proven leadership and communication skills.

Skills

Public relations
Client management
Strategic planning
Healthcare communications
Brand management
Campaign development
Budget management
Team leadership
Content creation
Media relations
Stakeholder engagement
Project management
Cross-functional collaboration
Crisis management
Performance measurement

Visa sponsorship

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Keywords

Public Relations
Healthcare PR
Brand PR
Integrated Communications
Client Experience
Strategic Leadership
Campaign Management
Earned Media
Owned Media
Paid Media
Patient Advocacy
Stakeholder Engagement
Budgeting
Team Mentorship
DEI
Agency Operations
Communications Strategy
Media Attention
Cultural Relevance
Project Management

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