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Added 8 mins ago
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Account Manager (Spanish Speaker)
CloudTalk
Toronto, ON
- Full-time
…directly to your clients' KPIs. Position yourself as a trusted advisor - not just a vendor contact - and build durable relationships with decision makers and executive…
Added 24 mins ago
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Paid Services Beauty Advisor - Part Time
sephora.com
St. John's, NL
- $18.5 to $23.15 CAD / hour
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Added 24 mins ago
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Beauty Advisor - Full Time
sephora.com
Red Deer, AB
- $17 to $20 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 37 mins ago
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CONSTRUCTION PROJECT MANAGER
Rank Group
Halifax, NS
- Full-time
Working with our Safety Advisor to ensure all job sites are safe, and in compliance with all OH&S standards;
Added 37 mins ago
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Talent Acquisition Partner
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- Full-time
This is more than a recruitment role - it's an opportunity to become a trusted advisor to business leaders across Canada, helping them attract, engage and hire the talent that will shape…
Added 37 mins ago
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Vice President, Index Management – Equity Rebalancing, Canada
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- Full-time
…base, identify new business opportunities, and act as a trusted advisor to deliver exceptional client service and long-term partnership…
Added 1 hour ago
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service advisor - auto repair
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Senior Investment Specialist
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Montréal, QC
- $75,000 to $85,000 CAD / year
- Full-time
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…sources.<br/></div><div>? Process client transactions according to client or advisor instructions.<br/></div><div>? Maintain current knowledge of regulations and trading activities…
Added 1 hour ago
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parts advisor
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Senior Advisor Risk and Compliance
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Added 1 hour ago
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Sales Associate | Canmore (Full-Time, October - January)
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Canmore, AB
- From $19 CAD / hour
- Full-time
- On-site
…for the new world of Rocky?</p><p>The position The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all…
Added 1 hour ago
RM
Sales Associate | Banff (Part-Time, October - January)
Rocky Mountain Soap Company
Banff, AB
- From $19 CAD / hour
- Part-time
- On-site
…for the new world of Rocky?</p><p>The position The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all…
Added 1 hour ago
RM
Sales Associate | Banff (Full-Time, October - January)
Rocky Mountain Soap Company
Banff, AB
- From $19 CAD / hour
- Full-time
- On-site
…for the new world of Rocky?</p><p>The position The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all…
Added 1 hour ago
BC
Manager, FP&A Corporate Groups
Bell Canada
Montréal, QC
- $38.5 to $91.76 CAD / hour
- Full-time
- On-site
…strong relationships with business partners, acting as a trusted advisor on financial mattersSupport the preparation of executive presentations and materials for senior leadership reviews,…
Added 1 hour ago
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Registered Nurse Class B (RNCB)
Vitalité Health Network
Moncton, NB
- $46.58 to $56.73 CAD / hour
- Full-time
- On-site
…Programs, Surgical Services, the incumbent serves as a nurse advisor and clinical expert. They fulfil a clinical, consultative, teaching and leadership role, while serving as a role model…
Added 1 hour ago
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Automotive Service Technician
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Communicate findings and repair recommendations to the Service Advisor or Service Manager.
Added 2 hours ago
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Talent Acquisition Partner (Temporary)
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Mississauga, ON
- Full-time
…capabilities, potential, and fit, while acting as a talent…
Added 2 hours ago
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Business Advisor
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Saint John, NB
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The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.
Added 2 hours ago
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Added 2 hours ago
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VP, Accounting & Controllership (Husky)
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Added 2 hours ago
AG
Associate Director, Talent Acquisition
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Added 2 hours ago
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Account Director, Earned Media Strategy
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Serve as a trusted advisor and senior partner to client leaders and executive teams, providing high-level strategic counsel on brand reputation, media landscapes, crisis communications,…
Added 2 hours ago
AG
Account Director, Client Experience
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- Full-time
As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client…
Added 2 hours ago
AG
Customer Success Manager, Growth
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Added 2 hours ago
AG
Director, Social & Influencer
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- Full-time
Serve as primary strategic advisor to account teams and clients on social and influencer opportunities

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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