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Added 29 mins ago
ST
Accounts Receivable Specialist
Sinclair Technologies
Aurora, ON
- $55,000 to $60,000 CAD / year
- Full-time
Invoicing, working closely with internal teams to capture and verify billing information.
Added 30 mins ago
S
Administrative Secretary
Sanya’k̓ula
Vancouver, BC
- Full-time
…hospital department for processing. Prepares Fee for Service billing statements as needed and submits to Medical Services…
Added 32 mins ago
NI
Accounts Receivable Specialist
NORSAT INTERNATIONAL INC
Aurora, ON
- $55,000 to $60,000 CAD / year
- Full-time
Invoicing, working closely with internal teams to capture and verify billing information.
Added 1 hour ago
FT
Team Lead, Enrollment Services - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
Reporting to the Manager, Registration, Records & Apprenticeship. The Incumbent co-ordinates the tasks associated with the enrollment registration of full and part-time post secondary and…
Added 1 hour ago
AG
Gestionnaire, Planification Média / Manager, Connections Planning
Adelphi Group
Montreal, QC
- Full-time
Added 1 hour ago
AG
Financial Analyst
Adelphi Group
Toronto, ON
- Full-time
Analyze project billing efficiencies, realizations and utilizations and assist in the identification of growth opportunities
Added 1 hour ago
UH
Municipal District of Taber | Finance Clerk (Temporary)
UpSourced HR
Taber, AB
- Contract
Reporting to the Manager of Finance, the Finance Clerk is responsible for a variety of clerical and accounting duties. The role requires strong multi-tasking and work prioritization skills…
Added 1 hour ago
S
Client Support Specialist
Supercrew
Winnipeg, MB
- $50,000 CAD / year
- Full-time
Answer billing and subscription questions and resolve account issues.
Added 1 hour ago
UO
Receptionist, Gateway Team-Based Care Teaching Clinic (GTBCTC)
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $4,334 to $4,445 CAD / month
- Full-time
This position will be directly reporting to the Clinic Manager. The incumbent works in close collaboration with other members of the GTBCTC and a wide range of partners internal and…
Added 1 hour ago
BC
Project Coordinator - Civil Works - Major Projects - EHTH
Bird Construction
Mississauga, ON
- Full-time
Project Coordinator - Civil Works - Major Projects - EHTHReporting to the Project Manager for Civil infrastructure, the Project Coordinator will work closely with the Cross Functional Team…
Added 1 hour ago
FT
Systems Coordinator – Degree Audit - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
…program guide information, student academic evaluation reports, billing credits, registration, online course selection, progression and…
Added 1 hour ago
X
Service and Sales Coordinator
XPEL
Regina, SK
- Full-time
Assisting the Market Manager with administrative and office work as needed
Added 2 hours ago
Medical Office Assistant
Neighbourly Pharmacy
Surrey, BC
Reporting to the Medical Clinic Manager, this role provides a wide range of administrative support for the medical centre. This includes coordinating the daily administration of doctors,…
Added 2 hours ago
Event Technician - Casual
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
Working with the Senior Manager and Assistant Manager, Event Technical Services, the Event Technician will provide strong organizational and administrative skills with the ability to manage…
Added 3 hours ago
Lead, Technical Services
MongoDB
Toronto, ON
…growing list but currently include products such as Atlas, Cloud Manager, and Compass. Join our team and be at the forefront of innovation and creativity as we scale cloud deployments for…
Added 3 hours ago
DS
Recreation Facility Manager
Davina s Swim House
Thornhill, ON · Toronto, ON
- $60,000 to $72,000 CAD / year
- Full-time
Reporting to the Operations and Business Development Manager, this role will oversee a single location of Davina’s Swim House. In this role you will be working closely with our aquatic and…
Added 3 hours ago
CB
Senior Project Manager, Self-Perform Concrete (CB)
Clark Builders
Edmonton, AB
- Full-time
The Senior Project Manager, SDC Self-Perform is responsible for planning, coordinating, and managing the execution of Self-Perform Concrete on the Sturgeon Data Center project. Working as…
Added 4 hours ago
AH
SAFER Medical Office Administrator
AVI Health and Community Services
Victoria, BC
- $32.04 CAD / hour
- Part-time
Maintains record keeping/filing systems including oversight of the JUNO Electronic Medical Records (EMR) system and MSP billing.
Added 4 hours ago
UH
Municipal District of Taber | Finance Clerk (Temporary)
UpSourced HR
Taber, AB
- Temporary
Reporting to the Manager of Finance, the Finance Clerk is responsible for a variety of clerical and accounting duties. The role requires strong multi-tasking and work prioritization skills…
Added 4 hours ago
OM
Buyer, Investments
Omnicom Media
Toronto, ON
- Full-time
Assist in the preparation of client billing estimates and reconciliations.
Added 4 hours ago
CM
Financial Analyst
Critical Mass
Toronto, ON
- Full-time
Analyze project billing efficiencies, realizations and utilizations and assist in the identification of growth opportunities
Added 4 hours ago
Y
Accounts Receivable Associate
YORK1
Toronto, ON
- Full-time
- Contract
Added 4 hours ago
B
MARKETING COORDINATOR – Temporary 14 month contract
BDC
Montreal, QC
- Full-time
…be responsible for supporting the marketing communications manager as well as regional marketing managers in implementing and following up on national and regional marketing initiatives as…
Added 4 hours ago
NM
Client Care Coordinator
NUVISTA Mental Health
NS
- Up to $40,000 CAD / year
- Full-time
…multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be the first point of contact for clients coming into the…
Added 4 hours ago
NM
Client Care Coordinator
NUVISTA Mental Health
Kingston, NS
- Up to $40,000 CAD / year
- Full-time
…multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be the first point of contact for clients coming into the…

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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