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Added 14 mins ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home…
Added 14 mins ago
Retail Store Manager
Fire & Flower Inc.
Beaumont, AB
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home…
Added 14 mins ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Burnaby, BC
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 29 mins ago
D
Member Services and Sales Support Manager
Desjardins
Caisse Desjardins des Patriotes
- Full-time
As a member services and sales support manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and…
Added 35 mins ago
BI
Vice-president and general sales manager - trade, broadcasting and other services
Birdie Indoor Golf Center Ltd.
Richmond, BC
- From $50 CAD / hour
- Full-time
- Contract
- On-site
Added 44 mins ago
BC
Regional Sales Manager
Blue Cross Life / Croix Bleue Vie
Montreal, QC · MBC QC Local Office Montréal
- Full-time
…(Blue Cross Life) takes great pride in being the most trusted brand by Canadian consumers, offering exceptional coverage tailored to protect them and their…
Added 44 mins ago
FT
Human Resources Advisor - Recruitment
Fountain Tire
Edmonton, AB
- Other
…improve efficiency, consistency, and the candidate and hiring manager…
Added 59 mins ago
HB
Assistant Manager - BOSS Outlet, Mirabel
HUGO BOSS Canada, Inc.
Mirabel, QC
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 59 mins ago
HB
Assistant Store Manager - HUGO Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Calgary, AB
- Other
…delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing operational strategies resulting in positive operating…
Added 59 mins ago
HB
Store Manager - BOSS Store, West Edmonton Mall
HUGO BOSS Canada, Inc.
Edmonton, AB
- Other
…delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing operational strategies resulting in positive operating…
Added 59 mins ago
HB
Store Manager - BOSS Store, Saint-Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
…delivering an exceptional shopping experience, showcasing the brand through exciting merchandise presentations and executing operational strategies resulting in positive operating…
Added 1 hour ago
LV
Operations Manager
Louis Vuitton
Toronto, ON
- Full-time
As an Operations Manager, you will be an ambassador of the Brand. You will assist the Store Director in leading and mentoring the team. You will proactively encourage the achievement of…
Added 1 hour ago
AG
Senior Interpreting Project Manager
Acolad group
Montreal, QC
- Full-time
Check out Our brand video to learn more about us!
Added 1 hour ago
Sr. Mgr, Regional Network Impl
Rogers Communications
Surrey, BC
Rogers is seeking a Sr. Network Implementation Manager to provide leadership support to the Vancouver East wireline Implementation team. With a keen focus on team leadership mentoring and…
Added 1 hour ago
Manager, Treasury
Rogers Communications
Toronto, ON
Reporting to the Senior Manager, Treasury, the Manager, Treasury will be responsible for administration and ongoing management of Treasury (banking, cash management, commercial paper…
Added 1 hour ago
N
UI/UX Designer (12 mos. Contract)
NETGEAR
Remote, Canada
- $42 to $60 CAD / hour
- Temporary
- Remote
Collaborate with the Graphic Designer so that campaign work and site experience feel like the same brand.
Added 1 hour ago
N
Graphic Designer (12 mos. Contract)
NETGEAR
Remote, Canada
- $42 to $60 CAD / hour
- Temporary
- Remote
Everything runs to established NETGEAR brand guidelines. The craft is in making distinctive work within those rules rather than around them.
Added 2 hours ago
D
Directeur, Médias Numériques
DAC
Montreal, QC
- Full-time
Added 2 hours ago
T
Public Relations Communications Manager
Turo
Toronto, ON
- $86,000 to $107,000 CAD / year
- Full-time
The Public Relations Communications Manager will tell the Turo story on a day-to-day basis in Canada and highlight how Turo is reinventing car rental to unlock independence for all.
Added 2 hours ago
DoubleTree West Kelowna - Housekeeping Manager
Days Hospitality Limited Careers
West Kelowna, BC
…in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their…
Added 2 hours ago
PE
Human Resources Advisor
PTW Energy Services
Calgary, AB
- Full-time
Work with the HR Manager to develop and implement competitive compensation strategies that align with company's goals, industry standards, and budgeting constraints.
Added 2 hours ago
RV
Communications strategist
Ramesh Verma Realtor
Calgary, AB
- From $38 CAD / hour
- Full-time
- On-site
Added 2 hours ago
PB
Key Leader
Poppy Barley Inc.
Vancouver, BC
- Part-time
Poppy Barley is a Canadian footwear and accessories brand with a mission to re-think luxury for the people and planet. As a B Corp, we create sustainably made products that are fairly…
Added 2 hours ago
GA
Back-of-House Supervisor, Armani Caffè (FT)
Giorgio Armani
Vancouver, BC
- Part-time
As the Back of House Supervisor, you will support the General Manager with kitchen readiness, menu execution, production planning, service flow, inventory control, and culinary team…
Added 2 hours ago
C
Part-Time Manager
Claire's
Victoria, BC
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.

Adelphi Group

Account Director, Client Experience

Toronto, ON, Canada

Salary Range: $ 95,000 - $130,000 · Full-time

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Job details

Pay: Salary Range: $ 95,000 - $130,000
Job type: Full-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description:

Weber Shandwick is more than a leading global communications agency – we’re an engagement agency. Our success is built on a deep commitment to our clients, our people, creativity, collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director, Client Experience, Healthcare, who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canada’s largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership, excel at orchestrating complex multi-disciplinary teams, and understand how to transform a client’s business challenge into a high-impact, award-winning communications strategy.

As a trusted advisor, you adeptly balance high-touch relationship management with flawless program execution and commercial acumen. You are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy, a proactive problem-solving mindset, and the leadership grit to champion breakthrough work within the Canadian healthcare landscape, we want to hear from you.

RESPONSIBILITIES

Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Facilitate integration efforts between the agency and its partners (other agencies or corporate partners).
Partner with senior counselors in the development of communication strategies.
Oversee execution of client strategies and implementation of tactical plans.
Collaborate with internal specialists, including media relations, digital communications, and creative teams.
Manage projects, budgets, and billing processes.
Maintain thorough knowledge of Canadian regulations related to traditional media, social media and influencer engagement.

PREFERRED EXPERIENCE

Six to seven years of agency experience, with a strong focus on healthcare and pharmaceutical corporate/product brands.
Strong understanding of traditional and social media within the healthcare sector.
Demonstrated experience developing relationships with third-party organizations (such as patient advocacy groups), healthcare professionals, patients, and caregivers; represent the agency and/or clients at external meetings and various events (conferences, third-party briefings, events, etc.).
Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board [PAAB], Advertising Standards Canada [ASC], and Health Canada).
Master social media and digital communication techniques, including a solid
Proven ability to translate strategic ideas into actionable, realistic plans.
Ability to delegate projects effectively to junior team members.
Ability to work both autonomously and collaboratively within a team.
Excellent verbal and written communication skills, with strong administrative writing capabilities.
Sound financial acumen and ease in managing budgets.
Ability to deliver ambitious projects within pre-established parameters.
University degree in Public Relations, Communications, Journalism or related field.

PERSONAL ATTRIBUTES

A passion for creativity, innovation, and delivering high-quality client work.
Ability to manage competing demands and meet deadlines in a fast-paced, dynamic, and exciting environment.
Highly organized with a process-oriented approach.
Strong understanding of the pharmaceutical industry and a keen interest in current events and industry trends.
Excellent professional judgment in relations with team members, clients, and third-party vendors.
Commitment and dedication to the success of the agency and one's own professional growth.
Proactive mindset to anticipate client and team needs.
Exceptional attention to detail and commitment to quality work.
Ability to inspire trust and confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

Salary Range: $ 95,000 - $130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us - we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

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More about this job

Responsibilities

Lead account client service to foster strategic partnerships and provide high-level counsel for pharmaceutical and wellness brands. Oversee the execution of communication strategies while collaborating with internal specialists and managing project budgets.

Requirements

Requires six to seven years of agency experience with a strong focus on healthcare and pharmaceutical sectors. Candidates must possess a university degree in Public Relations, Communications, or a related field and have experience navigating regulatory frameworks like PAAB and Health Canada.

Skills

Public relations
Strategic communications
Healthcare communications
Pharmaceutical marketing
Budget management
Media relations
Digital communications
Regulatory compliance
Project management
Team leadership
Stakeholder engagement
Crisis communication
Strategic planning
Influencer engagement
Corporate communications

Visa sponsorship

Not detected in the job text

Keywords

Public Relations
Healthcare
Pharmaceutical
Wellness
Communications Strategy
Client Experience
PAAB
Health Canada
Advertising Standards Canada
Media Relations
Digital Communications
Social Media
Influencer Engagement
Budgeting
Strategic Counsel
Patient Advocacy
Corporate Branding
Project Management
Agency Experience
Stakeholder Engagement

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